Smiths V Nationwide - Nationwide Paying Up!!! Yipeeee!!!

[jmorgan120]

I,m on my final letter demanding they pay back nearly £1100 taken from my 20 year old daughter over two years. This is is exactly what I need to hear.

 

Congrats:) !!

[nursiepoos]

Fantastic - good for you! That's very encouraging as we have just had our claim acknowledged yesterday by the Nationwide. Ours is for £7k incl. interest so it's great to see someone with a bigger claim getting paid

 

So did you suceed???

 

x

[lizj]

Got mine back too !! Only £479 but it's fab . The bad news is they have notified me that they are closing ALL my accounts at the end of the month . Just sent a letter to the Banking Ombudsman to complain . Thanks to all who helped . I will be donating ! Lizj

[jmorgan120]

Looks like I'm going all the way with the Nationwide. I would appreciate any advice in starting the court process. We live in Stirling, Scotland.

[Guest xipetotec46]

Just sent a letter to the Banking Ombudsman to complain . Thanks to all who helped . I will be donating ! Lizj

 

Hi Lizj

First complain to the CEO Nationwide he already knows about the ruling of FOS and A&L, cos I informed him>

His email address is:

Philip Williamsom

[email protected]

or if you want to write

 

Nationwide Head Office in Swindon

Nationwide Building Society

Nationwide House

Pipers Way

Swindon

SN38 1NW

 

Then inform Miles Chapman at "WHICH" [email protected]

 

This is the reply to the letter I sent to him about Nationwide

 

Many thanks for this information.

We've suspected that some banks are taking this action, and to be frank it's appalling.

Thanks for the 'heads up' it's really helpful.

 

Kind Regards,

Miles Chapman

Which?

[lizj]

Thank you for your reply . I have already written to the Banking Ombudsman and to Which . Do you think I ought to write to Nationwide as well ? I did ring them when they wrote to close my accounts and was told " It is Nationwide's policy to close the acounts of anyone who takes us to court " Sounds like retaliation to me !!

[Guest xipetotec46]

 
[quote name='lizj']Thank you for your reply . I have already written to the Banking Ombudsman and to Which . Do you think I ought to write to Nationwide as well ? I did ring them when they wrote to close my accounts and was told " It is Nationwide's policy to close the acounts of anyone who takes us to court " Sounds like retaliation to me !![/quote]

 

Hi again

Since my reply to you my daughter-in-law has passed me a letter informing her that her account will be closed on 12 March, I claimed back only £80 for her through the small claims track none of these charges she was responsible for yet Nationwide would not Credit her despite one charge being their fault and the others were the fault of NTL claiming D/D's before the due date. I spoke to Member account services at Nationwide and their intransigence astounded me, I emailed their CEO Phillip Williamson (I thought I would mither him as he is responsible for the Nationwide policy) informing him of the situation and asking for a letter of deadlock so I may complain to the Financial Ombudsman, I have now just informed BBC Watchdog BBC - Consumer - TV and radio who will be very interested I think and Next I will send a complaint to Financial Services Authority. we need to keep the pressure on Nationwide email the CEO and give him some stick.

Baz

[lizj]

I didn't ask for a letter of deadlock - I just wrote to the Ombudsman informing him of the situation . I told him that I had called tha bank and that they wouldn't budge . What upset me most is that they closed a joint account in the names of my husband and myself which is managed my him and he has never had a bank charge in his life !! I will let you know if I hear anything . Liz

[Quest]

Hi Nursiepoos, Im just about to file against Nationwide for over £5k charges plus another £5k+ contractual interest. Did you go for contractual interest or just statutory and how did you find the fast track process?

 

Quest.

 

PS well done

[Greenies08]

Hi Nursie, could you please advise me who Dolly is? At my first stages and could do with advice.

[Poppy07]

HOW DID YOU DO THIS?!!! Its fantastic. I have written to nationwide claiming my £6500 (inc 8% interest), and they have said no, so sent my third letter threatening court action and they have just written back basically telling me to get lost!!! I suppose I will have to fill out a court form is it? Did your claim actually go to court or did they settle just before? Any advice would be much appreciated!

Thanks

 

 

 

OMG OMG OMG I'm in shock. It does work, and these advisors aren't crazy! Lol.

Total claim £11,247.00

• Data Protection Act letter sent 06/06/06
  
• Prelim Letter 24/07/06

(LBA not sent as they charged me another £750 last month and wouldnt negotiate 2 days for me to get the money in the bank so I threw a hissy fit and went straight to the moneyline stage, willingly handing over the £250 fee)

• Moneyline claim 10/8/06
  
• Acknowledgement of Service 14/8/06

22/08/06 - Payment into account - £250.00

23/08/06 - Payment into account - £9,080.00!!!!!!!!!!!!!!

 

Presumably they'll pay the rest today or tommorrow. I'm over the moon. All those jitters were worth it. Keep going everybody, if they can pay me back £11,000 then they are admitting that they cant justify their charges. I might even claim back the £750 they charged me last month now lol. (New acc with Lloyds opening tommorrow.)

 

Many many thanks to Dolly for all you support and advice. We will hand over 5% gladly and thankfully.

 

(Not sure what to do about the court now though, I see there is a customer helpline phone number on the Moneyline site, will give them a call.)

 

Could Dolly or a Moderator please contact me for details of how I can hand over some of this lovely lolly ) x x x xx xx

[Guest xipetotec46]

 
(New acc with Lloyds opening tommorrow.)

 

Hi Nursiepoos can't help thinking you are jumping out of the Frying Pan into the fire with LLoyds.

[Diamond82]

Well done. I sent the letter asking for the money (£150) to be in my account for next Wed to my own branch. I doubt somehow it will get in my account by Wed. What is the next step?

 

Also I am a bit concerned as between my accounts I have £2500 worth of overdrafts and a nationwide loan. What is the liklihood of me getting a letter to shut my accounts?

[robbiebow]

Well done. I sent the letter asking for the money (£150) to be in my account for next Wed to my own branch. I doubt somehow it will get in my account by Wed. What is the next step?

 

Also I am a bit concerned as between my accounts I have £2500 worth of overdrafts and a nationwide loan. What is the liklihood of me getting a letter to shut my accounts?

 

Nationwide apparently have been closing accounts a lot. However, the Ombudsman has fined another bank for an closing account as it was a retaliatory action, so maybe Nationwide will be bearing that in mind and changing their behaviour. Unfortunately, they may well withdraw your overdrafts, but if they do complain to the ombudsman as that would surely also be a purely retaliatory action.

[overwhelmed]

Just wanted to say that I've been helping a friend out and Nationwide paid up yesterday (2 weeks after court papers were deemed served), all charges and all interest totalling £3623.89. They have written advising of this refund but have not said they are closing the account.

[nursiepoos]

Hi Poppy07, thanks for your message. It all seems so long ago now, it was last year that i got all that lovely cash back from Nationwide (and its all gone now lol!). Please be reassured that it DOES work and you WILL get your money back, just keep following the system advised on this site. Nationwide sent me a letter basically saying get lost too, just ignore it and go to the next stage. It cost me £250 on Moneyclaim online to sue Nationwide for £11,270.00 but about a week after i received my Acknowledgement of Service (a document sent to you from the court) the money started being paid into my account, in amounts of £250 over 2 days and i got every penny back, although they did close my account after 30 days so make sure you have another account ready. Its no hassle making a few phone calls to change over any D/Debits etc.

 

Good Luck and stick with it, its real scary but it works!! They ALWAYS back down.

Nursiepoos x x x

[wheatfield]

i have just started the letter writing stage with these guys, but after two letters, had no responce, looks like the money claim route for me,

amount now£1600.0

[Poppy07]

Thanks for your help, I'm going to do the claim today!

[Muffintop]

Hi all,

 

Ive finally worked out how to post a thread lol. Have just paid £250 via the Moneyline court system to claim back the £11+k i've been charged by Nationwide over the last 6 years. Could you all please cross your fingers for me :grin: . Nationwides reply to my claim was that I agreed to their terms and conditions so tough...so as I couldnt pop down the the high street and thump the branch manager I had to proceed to court. Will keep you all posted. Good luck everyone

have you actually managed to get a copy of your terms and conditons as I havent?

[Muffintop]

Hi Poppy07, thanks for your message. It all seems so long ago now, it was last year that i got all that lovely cash back from Nationwide (and its all gone now lol!). Please be reassured that it DOES work and you WILL get your money back, just keep following the system advised on this site. Nationwide sent me a letter basically saying get lost too, just ignore it and go to the next stage. It cost me £250 on Moneyclaim online to sue Nationwide for £11,270.00 but about a week after i received my Acknowledgement of Service (a document sent to you from the court) the money started being paid into my account, in amounts of £250 over 2 days and i got every penny back, although they did close my account after 30 days so make sure you have another account ready. Its no hassle making a few phone calls to change over any D/Debits etc.

 

Good Luck and stick with it, its real scary but it works!! They ALWAYS back down.

Nursiepoos x x x

I wonder if things have changed with Nationwide since last year when you went through your claim, as they dont seem to be paying back before the 28 day period now my od has been taken away and i wonder what dirty trick they will do next.had no aq form yet either.

[Guest xipetotec46]

have you actually managed to get a copy of your terms and conditons as I havent?

 

When I made a claim on behalf of my DIL they sent a copy of terms and conditions, I read it and recycled it, from start to finish the claim took 5 weeks but I only claimed £80 for her, she only had the account open for 4 months. they said they would close her account on 12th March but it is still open, I threatened them with the BOS if it goes to them they have to pay £250 to the BOS Banking Ombudsman Service,for investigating the complaint and compensation of £125 if they find they were acting vindictive which they were. still not received letter of deadlock from N/Wide to escalate it to the BOS so while the account is still open I can't do anything as there is no complaint.

[Poppy07]

Hey Nursiepoos! I got my money back Friday - Yay!!! Its lovely isn't it?!!! I split my claim into two though as I thought you couldn't claim more than 5k, so now I'm going through the court process again with nationwide for another 3k!!! Should have my money in about 25days if last time was anything to go by. Its like a saving scheme!!! Thanks for your help and reassurance.

[blidge]

Nationwide didn't reond to initial letter, or to LBA, filed paers with court, and wednesday is the final day for their response, so anxious.

 

Tell me did you get any resonse from before the final date after filing at court?

Blidge

[Muffintop]

Nursiepoos - have you still got an account with them? Every time they have said that they intend to defend the money starts going into the account within a day or so, so if you have, please check it

I see you were very helpfull to nurseypoos, I wonder if you have any advise for me, Im around 8k in bank charges to claim back 2k at a time. got two onthe go, nationwide Mr Bacon has said they intend to defend both claims but not had any money going back into my accounts and only 14 days left for their defense (if it goes according to plan).

 

Im worried they know something I dont, I didnt use a standard template for the bank charges, I made one up myself with date, statement number, charge what it was for etc, do you think im missing something?

[Poppy07]

Hi there, you shouldn't have anything to worry about! I split my claim into two, my first claim was submitted and a few days later Nationwide responded stating they were going to defend, however if you read the other threads they never do - the money was in my account the day before their 28 days were up which is pretty standard. You got another 10 - 14 days wait then you should have your money! Yay!!!