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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sheriff puts Bank of Scotland to proof on bank charges


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Ah well, that is where Anthony Scrivener and I disagree. :razz:

 

Where does it say in law that "once such benefits are paid into a current account, they no longer benefit from such statutory protection"? Indeed, how is this possible when benefits MUST be paid into a bank account, thereby making the intended recipient the last person to access those benefits? I'd appreciate a link to the piece of legislation/precedent on which Mr Scrivener bases his opinion.

 

Whilst it could be argued that when you went to the PO and cashed your Giro and then put the money in the bank, you were at that point entrusting the bank with your money to do as they wished, there is no way this argument can stand at a time where that method of payment is no longer an option. Even if you go to the bank on the day your benefits arrive and want to withdraw it all, you may not be allowed to if there are charges pending.

 

As for the right of appropriation, the argument was first used by CAG to help people and as you correctly say has been by and large ignored by most banks. :-(

 

Old Bookie will argue with anyone. ;)

 

Do not start it is not an argument argument (it is a debate).

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I have completed it, takes about 3 minutes, but it is a poorly structured and to place it on a site called Survey Monkey does not exactly enhance its credibility.

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Fireprism, although you have not won, I have not heard of this happending before.

 

You should start you own thread.

 

Have you drafted your amended pleadings?

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Dailly lets rip over bank complaints

 

 

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18 Jun 2011

Mike Dailly, the solicitor at Govan Law Centre who helped lead the consumer campaign against unfair bank charges, harangued bankers on behalf of the Financial Services Consumer Panel this week.

 

Mr Dailly told a British Bankers Association seminar: “Most consumers don’t like complaining. That may seem an odd thing to say when there were almost two million bank complaints ‘logged’ from customers in the UK last year, with one million of those relating to current accounts.”

 

However less than one third of consumers would pursue a complaint in the teeth of a bank response, with only 9% prepared to seek redress from the Financial Ombudsman Service. He went on: “So why do most people give up? Could it be that if the process of complaining is more time consuming and irksome than the cause of the grievance, most consumers will decide to cut their losses?”

 

Mr Dailly concluded: “Consumers deserve fairer outcomes and banks need to start rebuilding their damaged reputation by putting customers at the heart of their service, to retain their loyalty and money.”

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Consumer panel calls for end to free banking

 

SIMON BAIN

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18 Jun 2011

Mike Dailly, the solicitor who helped lead the consumer campaign against unfair bank charges, has said free banking will have to end to allow proper competition in the current account market.

Mr Dailly, principal solicitor at Govan Law Centre, was appointed to the Financial Services Consumer Panel 18 months ago and was making his first public comments as a panel member.

He told an audience of 120 bankers in London that the panel would like to see an end to free banking for those in credit, as it was preventing new banks from challenging the “big five” who held 87% of current accounts.

Mr Dailly said: “We would like to see charges related to the cost of the bank providing a particular service for a particular individual, in order to provide genuine full transparency in the UK current account market.”

In 2006 Govan Law Centre launched the campaign which saw more than 1.1 million customers claim an estimated £1.7 billion in refunds from the banks. All complaints were frozen in July 2007 and in November 2009 the Supreme Court ruled against a test case brought by the office of Fair Trading. Govan Law Centre however is continuing to pursue cases in the small claims court using different legal grounds.

Mr Dailly commented: “There is no doubt that the consumer panel is incredibly frustrated with what has happened with overdraft charges and we are trying to find a way forward. There needs to be transparency for people to be able to compare different services from different banks.”

Brian Mairs at the British Bankers Assocation commented: “Our members are committed to maintaining the free in-credit banking model because customers have demanded it.”

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