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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Wage slip received with unlawful deductions


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At the beginning of this month, I started a new job as a temp through Hays employment agency.

 

In my assignment confirmation it stated ' The Premium Rate (pre-deductions) applicable to this Assignment is £7.00 per Hour for the first 6 weeks. Then following from the 7th week you will then have a pay increase to £8 per Hour'. Nowhere in the assignment confirmation did it mention any more about these deductions so I took them to be tax and NI.

 

I'm not officially on Hay's books. Noone has ever met me in person, they only data they have on me is what I've given them over the phone and I have little information from them. No full contract beyond the assignment confirmation, and I have neither seen nor signed any applicant details forms, T&C forms etc.

 

Basically, I was offered an interview over the phone just before Christmas, accepted the job, and started just after Christmas. In between, they handed me from the initial consultant who sent me to the interview to another who seems enthusiastic but little else.

 

Since starting work with my new employer, they have now requested me to attend their offices with my passport, NI number etc. Which, since I'm working full time I'm unable to do! They have also not sent me a P46 or any other paperwork to my home address, it has all been conducted via email.

 

They failed to provide me access to their payonline system until a week ago, so despite supposed to be being paid weekly this is my first wage slip since starting. I have just received my wage slip which covers the past three weeks and I am rather unhappy that for each weeks pay, I have a 10.7% deduction from it labelled 'Hol Pay Ded'n'. NI and Tax are then taken out on top of this.

 

Does anyone know what this is? I have not heard of it before. Am I correct in thinking that this would count as an unlawful deduction under the employment act? What should my next step/s be?

 

Thanks.

Edited by es5595
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It sounds like a typical agency Holoday pay deduction. Basically, they take a part of your wages each month/week and set this aside. When you take a holiday, this is given to you in the form of holiday pay. If there's any leftover at the end of your contract, then you get all of it back in a lump sum.

 

Usually this is optional so you can probably contact Hays and ask for it to be removed and they'll stop deducting it. Of course that then means any holidays will be unpaid.

 

It's all down to personal preference really.

 

It doesn't count as an unlawful deduction, it's a standard agency/umbrella company thing for contractors which most do as standard unless you ask them not to.

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Maybe you never noticed that I inserted (i.e.) which means "for example" just in case you missed it. :) On the other hand you may not be employed for a full month hence the week's example.

Admittedly I didn't notice, Surfer, that you'd said 'a week' not 'a month'.

Still don't agree though. 28 days p.a. (on the basis of a 5 day week, which I presume you're working on) divided by 52 weeks = 0.54 days leave accrued per week.

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