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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problem with whatever happenings cover


gee1973
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I also have a "Whatever Happens" policy for my daughter's laptop. Nothing has happened as yet, but as far as I'm concerned, it means just that; WHATEVER HAPPENS. The term "whatever" being a contradiction of them needing to establish your version of what happened! They shouldn't need to establish anything and if they say they do, then the wording of the policy is very misleading...

 

 

 

:rolleyes:

 

That is exactly my thoughts, Whatever means exactly that, whatever.

 

Just to add some backup. A few years ago there was a sign in a carpet shop that was having a sale 'Going for a song'. A woman walked into the shop and gave them a song but they refused the carpet. In court the judge agreed with the woman and if they didn't mean that they shouldn't have put it in the window.

 

That to me is identical to 'Whatever Happens' and could be challenged in court.

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It isn't as if Fairy Liquid is made of fairies is it?

 

What are you saying FC, how else would it get them so clean? If there are no fairies in the bottle then they can stuff it - I won't be conned.

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Yes, and WEH will cover you for any of the incidents which it states in the policy that it does - well, more precisely, everything other than what it says it does not.

 

I just told my son who, is selling his Mk2 Ford Escort, to market it as a 4x4 and make more money. All he has to do is put some clause in the glovebox saying it's only 2 wheel drive. He didn't like that but I told him it was perfectly legal, Currys do it all the time with their warranties.

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If accident cover is included, it doesn't matter if was hit with a mop or a ray gun by a little green man from Mars, an accident is an accident.

 

I would love to see the wording of this warranty. Gee, any chance you can scan it and post it here please.

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  • 2 weeks later...

And so am I. It must have been said in their office "someone has dared to challenge us, better give them the rights they are entitled to so they don't kick up more fuss and it gets into the press".

 

Well done for sticking to your guns.

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