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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DLA problem


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Hi everyone This is my first post so I hope I've put it in the right place. A year ago I was awarded DLA - high rate of mobility and middle for care. During the last 12 months my condition has worsened - yet I've just had my 12 month review and have ended up with high rate of mobility and low rate for care. I don't know whether I should appeal against the low rate of care or not, especially considering my health is worse than ever. Unfortunately the decision means that although I'd be entitled to a motability car, I now can't go down that route as I'd already be down £30 per week and would leave myself too tight financially to lose the mobility component as that's what would pay for the car. Without a car I'm stuck indoors. Does anyone have any thoughts on this? I'm new to all this sort of stuff as I've worked since leaving school 25 years ago.

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Hi beansy, I'm sure you'll attract better advice soon...

My feeling is, if being reduced from middle rate care to lower rate is going to cause you hardship, then surely you must appeal? Win, you gain, lose, you're no worse off than you are now...

Good luck and best wishes.

Rae.

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Thanks Rae. I'd be worried that they'd reassess me and tell me that I'm not entitled to anything at all. I've been awarded the benefits for 'an indefinite period' so I'm happy with that. Is there any chance I'd lose the lot if they get the hump by me appealing? I know nothing about the DWP but have read quite a lot of horror stories on forums today whilst looking for advice.

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Interesting question. Obviously, I don't know the answer. However, I would have assumed that the logic of the appeal tribunal would be rested soley on the question of whether or not you should have been awarded middle rate care and not lower rate. After all, that is the point you would be appealling. That said, I trust someone far more knowledgeable than I will pass this way in due course...

Rae.

Edited by RaeUK
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Maybe I'm just being a bit too cynical. My husband is on jobseekers after being made redundant (twice in 3 months, there's no work where we live) and he was told he'd switch to a different type of jobseekers allowance after 6 months and that he had to reapply. He reapplied and they decided to cut his allowance in half. We're having to move house to another area because of it (we can't afford to wait for a job to become available around here). I do feel as if you get played with sometimes.

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Beansy - Sorry to know about your health problems.

 

You have three options:

 

1- You can appeal against the decision but as you are already aware of the fact that there is a possibility of losing what you are already getting, by appealing you are asking them to re-assess your whole DLA award. That doesn't mean you should not appeal, it all depends on what type of care needs you have and what sort of information you will provide them in your appeal.

 

2- You can stay on the current DLA (care) award and after some time you can ask DWP to review the care component (only) of your DLA claim. This is called 'supersession'. I would advise you to see a welfare rights worker to give you further advice on supersession. Initially S/he will interview to assess the case whether it is worth asking for supersession, should s/he decide to go ahead they will ask DWp for review pack and fill only the care section of the form and send it with futher evidence e.g. letter from GP, consultant, support worker, hospital reports etc. This is bit safer way than appealing in the first place.

 

3- Carry on with the current award and do nothing. When your current DLA is due for renewal in future then try for middle rate care again.

 

Wish you all the best of your health.

 

Adam

Edited by adamrao
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:-|Impossible is I'M Possible:lol:

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Thanks Adam, that's interesting to know. I think the supersession way to go is probably the best. When I was filling out my form, I left something out because I thought it had stopped happening - it's happened a couple of times since I submitted my form and in hindsight I probably should have added it. Therefore I probably had the right decision for what I wrote on the claim form - there's not much point in appealing it.

 

How could I go about submitting this additional information, is there a specific way to do it, or should I just write to them?

 

Thanks again :)

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The reason your husbands claim to JSA would have been cut would have been because the first 6 months of JSA would have been contribution based which is not affected by (most types) of income/savings. After six months the JSA is income based and would have been payable at a lesser rate due to the income of the household.

 

DLA is not based on your income so the award would only be altered if it was not awarded correctly in accordance to your needs.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Beansy

 

In your case, I would suggest you to wait till you can ask for supersession. Let you caseworker know about this additional info.

:-|Impossible is I'M Possible:lol:

If you think the advice given is useful then show your appreciation by clicking on the scales.

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You can find one via your local council - they are called "Welfare Rights" and will help you free of charge. They are well versed on benefits and can advise on benefit entitlement, as well as act as a representative.

 

There is also CAB but Welfare Rights tend to be more specialised, where the CAB can be more generalised - it depends on the area.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Thank you for your replies, I'll get onto that tomorrow.

 

A thought came to me that I should just write in to them (with a photocopy of the page I missed entering the info on) with the information I should have included. If I'm not asking them to reassess my case but just giving them information that I missed out, then would they really be able to do anything but double check I'm on the right rate?

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