chrisnorden v Barclays

[chrisnorden]

Monday 7/8 Posted SAR form (with £10 cheque) using template letter, asking for 6 years worth

 

Monday 14/8 Received 2 envelopes with 9 years worth of statements, and my cheque returned, stating that they don't charge for this service.

 

Saturday 19/8 Posted Request for return of penalty charges and interest shown, including a spreadsheet schedule, for a total of £1145. No going back now - we'll see what sort of response/defence we get - if any.

[Trojan1401]

Sent my request off last Monday & have just received a nice reply from Mike Brophy ( head of Customer relations ) @ Head Office in E14, I quote ;-

 

I refer to your recent letter regarding the charges you have incurred.

 

All correspondence has now been passed to me in accordance with oyr internal complaints process. I am committed to resolving your complaint as quickly as possible and I will investigate the mayyer thouroughly with due regards to your comments.

 

I expect to contact you again by 13 September. ( I think not ! they know the timescale ).

 

Copy of complaints procedure enclosed - how kind ! And to telephone should I wish to discuss.

 

Well I think a letter back advising they have 14 days to respond and return MY money otherwise it will be time to file.

 

[chrisnorden]

Hi,

 

Some advice please.

 

Sent letter containing schedule of charges I was asking for (approx £1450) - 1st 14 days are up 2/9/06

 

Received letter (looks standard) today from Jay Sobers, Customer Relations Advisor, apologising for the fact that I have cause for concern over level of service, and will reply or update asap, but certainly by 22/9/06. (along with the obligatory leaflet)

 

Do I go "aggresive" and remind them the deadline is 2/9/06, but I'll give them another 14 days?

 

I want to appear reasonable, but forceful, without unecessarily putting their backs up, and giving them ammunition should I need to proceed further.

 

Regards to all and keep up the good fight

[Nightstar]

Hi Chrisnorden,

 

Firstly stick to your schedule not theirs...

secondly, it's entirely upto you but, In my humble opinion it's LBA time, otherwise they may well lead you a merry dance at their pace and to be honest weather you get their backs up or not you've got to let em know that YOU MEAN BUSINESS:-D

Good Luck

[chrisnorden]

Thanks for the encouragement. Original 14 days up today. Fresh letter sent today - LBA - acknowledging disappointment at lack of refund, offering them 14 days from today to refund or I will go through claims process without further warning. Right approach??

[Spotted Dog]

Yes - that's the right approach

 

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