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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Maternity advice


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Hi, I am just after a bit of advise if that's possible.

 

My fiancee is due back to work after 9 months maternity leave. She is unable to work full time now as she has to look after our little boy, and we cannot afford childcare. They have agreed that she can work weekends, but have told her that they will have to reduce her hourly rate, because she will have less responsibilites. She has to go and see them today to discuss a new contract.

 

Do the have the right to do this?

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I'm not sure they're following the guidelines. I was just looking at the ACAS website for another poster. They have information about maternity rights and a little about returning to work and suitable arrangements. If you don't find all the information you want, you could ring their helpline to ask for advice. Also, have a look at the CAB website.

Illegitimi non carborundum

 

 

 

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Hello again. I just posted this on the other maternity thread, from the DWP website.

 

Returning to work

 

When you return to work after ordinary maternity leave, you have a right to the same job and the same terms and conditions as if you hadn’t been absent.

This also applies when you come back after additional maternity leave, unless your employer shows that it’s not reasonably practicable for them to take you back in your original job (for example, because the job no longer exists). In that case, you must be offered alternative work with terms and conditions as if you hadn’t been absent.

 

Illegitimi non carborundum

 

 

 

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Hi HB. Just to let you know that my finacee went back to work to see the manager yesterday. They have cut her wage from £7.28 per hour to minimum wage £5.85 per hour (i think!).

 

They told her that the reason for the cut was because she could no longer do the work she used to. This is because they don't do this work at weekends, and she would just be a receptionist answering the phone, dealing with customers instead of the administration side. They also told her that it shouldnt make a difference to what they pay her, because the working tax credit would make up for it (which is a load of tosh!) as she is working part time.

 

She has contacted ACAS who weren't that helpful to be fair. They just basically said that they had a right to do this, although it may come under 'disscrimination' (that's helps! haha!). They have told her to write a letter to the company expressing her disappointment and concerns of this pay cut. Do you know what would be best to write to them?

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Hi elpulpo, it is a small furniture store and it has between 80-90 employees.

 

Some good news anyways :), they have agreed to meet my fiancee half way to £6.50 an hour.

 

But now there is a new problem (haha!) . . . .

 

Normally my fiancee would recrue 25 days holidays from april to april, but she has been told because she is starting part-time in Feb, she will only recrue 21. is this correct?

 

. . . . and, the plot thickens.

 

She has already used 13 days in april so has a balance of 8 (according to the employer), and they have told her that she will only be paid half at a rate of £7.28 per hour (her orginial wage) and half £6.50 per hour (her new wage). Does this sound correct?

 

I know it's only pennies, but it's the principal!

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I found this on the ACAS website, haven't found a calculator yet.

 

How much annual leave am I entitled to?

 

Most workers - whether part-time or full-time - are legally entitled to 5.6 weeks' paid annual leave. Additional annual leave may be agreed as part of a worker's contract. A week's leave should allow workers to be away from work for a week – ie it should be the same amount of time as the working week. If a worker does a five-day week, he or she is entitled to 28 days leave. If he or she does a three-day week, the entitlement is 16.8 days leave. Employers can set the times that workers take their leave, for example for a Christmas shutdown. If a worker's employment ends, he or she has a right to be paid for the leave time due and not taken.

The Work and Families Act does not create a legal right to have a paid day off on Bank Holidays and this remains a contractual matter.

Illegitimi non carborundum

 

 

 

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