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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hardship offered what now


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right my girlfriend applied and got accepted for hardship from the natwest her claim was in the region of £10,000 over a period 6 years now with the court decision she applied for hardship now they have give her an offer of £4019.00 now can you refuse the first offer or take what you given is her claim still ongoing(10k minus 4k)?? she has a loan with the natwest which has been frozen does this have to be paid out of the money it was orignally for £1750 with £600 protection but 24.1% apr whitch and think sounds like loan shark rates but what do i know.

 

could any one give us any advice of what to say or to agree on just dont want to be duped by these bas£$%S

 

regards

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Phoned up and they were on about we would

have to pay the loan off out of the offer is this

normal practice if so she wouldn't have much left

to help her in fianicial hardship?

 

Is these offers like insurance claims were you get

improved offers when you refuse one she was

offered £6k when she first put the claim in a few

years ago.

 

Has anyone got any advice please??

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Thanks for the reply!! Yes it was took out with the loan we are in the process of claiming

for that! does 24.1% seem extremely high to you she was deffo

took advantage of she only took the loan to clear the overdraft

she was getting all the charges on.

 

Do you know if you get any more offers or is it a case of get what

you given?

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Did you know that mis-sold PPI can make the ENTIRE agreement unenforceable?

 

In other words, you can get the whole thing wiped

 

24.1% is on the high side, but less than I claimed for on mis sold PPI on my credit card.

 

I claimed:

 

PPI premiums + 26.8% compound contractual interest, plus county court interest also at 26.8%

 

This interest was over 8 years. Wiped out the entire debt.

 

Have you claimed PPI at the 24.1%? Is this claim going through the courts?

Edited by noomill060
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24.1% isnt excessive.

 

But that is in your favour now.

 

It means you can claim back interest on the mis sold PPI and county court interest at the same rate.;)

 

 

I work out that she is owed £2565.25 mis sold PPI, including the original £600 premium.

 

You can add another £1900 odd on top of that for county court interest.

 

Shes been offered £4004 for "hardship".

 

How much does she owe them as of now?

 

It seems from an earlier post that you say that this £4000 would clear the debt?

 

This "hardship" offer I dont understand. Banks dont give money away to alliviate hardship in others. Very interesting. I wonder why they want they to go away so much they want to wipe out her debt?

 

Please explain. Could you scan the offer letter and post it up here after deleying all personal details, so I can see what they actually saying and more importantly- not saying.

 

Does it include your PPI claim or is it a separate issue?

 

What about accepting the £4000, thus clearing the debt and then screwing them for the PPI afterwards?

 

The fact that they've offered her £4000 odd for something called "hardship" would indicate that they would rather like to avoid having to explain something to a judge...

 

Remember that the courts decided that the bank charges cant be assessed for fairness under the regs the OFT wanted to, and so the banks dont have to refund any money.

 

So why have they offered her £4000 odd?

 

Very odd....

 

Does this offer come as a Full and Final settlement, or is it just a goodwill gesture?

 

Do they ask her to sign an agreement to end any legal action?

Edited by noomill060
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i like the idea of the debt getting wiped but how do go about that??

 

the offer is just for overdraft charges

 

we havent started a claim for the ppi yet we were gunna print the letter of this site and post it.

shes not sure how much she owes(gunna phone tomoro) but was paying it still upon till a few months ago the offer wold wipe it.

whats county court interest??

 

cheers for your help

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Well, the debt would be wiped by accepting their offer of £4000, so a claim for mis-sold PPI would be money in her pocket.

 

I think the way it was sold is called frontloading, and they lent this money on top of the original loan then charged interest on it.

 

(Im just thinking out loud here)

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  • 2 weeks later...

hiya, i phoned my bank and they said the money thery offered me would go straight into the natwest account, which i havnt had for 7yrs by the way, and any outstanding debt will be paid off with that money, the amount they said still owing on that loan is £3,300, i spoke to the financial hardship team and said i was shocked at how much ppi i had on my loan and they gave me a number to phone, it was the insurance, they checked and said i wasnt even on the database as having insurance with them, i then spoke to the hardship team but they dont deal with that so they sent me a form to fill out to cancel the insurance so i faxed it over the other day in work, but i am still undecided whether to sign the form to except the settlement figure because for 1 i never had ins in the first place so they have messed up somewhere and i need some more advice, can anyone help.

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