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Abbey address?


andytc
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Hi

 

Just starting out on my road to try and get some charges back.

 

On the template in the library for requesting the data protection act info, what address do i put for the abbey ? is it my branch or the one i found here on another thread -

 

Data Protection Manager

Data Protection Team

Regulatory Compliance

Abbey House

201 Graftons Gate East

Milton Keynes

MK9 1AN

 

Many Thanks

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Yes use Milton Keynes address to start with.

 

I have just had all my microfiche statements through today after about six fob off letters from Abbey. You will receive a lot of letters from Bradford

 

Abbey

PO Box 1109

Bradford

BD1 5ZJ

Abbey - Sent Data Protection Act Letter 14/06/06

Received letter 26/06/06 microfiche argument

Sent microfiche argument letter 27/06/06 recorded delivery

Received bank statements for 15 months 30/06/06

Received printout of charges for April / March 2005 06/07/06

Sent LBA 07/06/06 (Template 1)

Re-sent LBA to two different addresses 18/07/06

Received another fob off microfiche story 20/07/06

:o Sent LBA in answer to microfiche again 26/07/06

Received another two fob off microfiche letters 26/07/06

Sent LBA Template 2 26/07/06 wait seven days

Went to court with N1 forms 10/08/06 Claimed served on 12 August abbey have until 29/8/06

:DReceived microfiche statements back to 2000 !!!

:-oSending letter before action with schedule of charges today 28/09/08.

Claim acknowledged Abbey have until 24/10.

Received 50% offer 25/10 along with defence

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Thanks for the replies. :)

 

I will be sending my request on monday and will create a file to keep track of all letters sent and recieved.

 

This is not the first time abbey has charged us large amounts of money , this time it has been £265 in 8-9 small between £30 and £35. when the charges were taken it actually put us overdrawn again . I phoned the general enquiries number to ask about having some money returned , but just got a call center operator reading from a card , repeating the same sentance over and over again. The operator actually agreed that she thought the charges were excessive but would not agree to a partial refund. My customer complaining skills are not great and i ended up asking if the abbey was an italian bank and if it was run by Don corleone !

 

My wife aslo tried later in the day and recieved the same response.

 

 

I'm not letting this go ,we will pursue this to the end.

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