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    • Yes typed it, how would I input it any other way, probably timed out took over half hour. H
    • You typed it in? actually typed it all out? if so, maybe you took too long or something, like session timed out. Does the status show defence filed or no change?
    • Hi just typed all defence clicked next and it's deleted all. Any help
    • I forgot to say, there is one last possibility and that is that they will receive your letter of rejection and simply fold, accept the rejection and refund you. Don't wait too long for this. Seven days maximum – but in that seven days you could send your letter of claim anyway and when that you don't hear from them or when they start mucking around at least you are seven days closer to beginning the legal action – and they will know it (which is the important thing).
    • Okay that is excellent that you have an email between the garage and the warranty company confirming that there is a serious problem with the gearbox. That is very powerful evidence. I think the situation is this: you have sent them a letter of rejection but the reputation of big motoring world is that they won't take a lot of notice and they will try to prevaricate and maybe even blame you. Clearly you don't want the car any more and anyway it sounds as if the cost of repairs is going to be enormous. You don't know if the warranty company is going to step up to the mark but the whole thing is going to take a long time and I understand that you have lost confidence in big motoring world because of this event and also their reputation which you are now discovering on Facebook and on this forum and no doubt elsewhere. On the basis that you don't want the car any more and you want your money back, you need to hurry things along. I think the first thing is that you need to decide if you are prepared to bring a claim in the County Court. Even without the warranty money, the claim is worth more than £10,000. For actions less than £10,000, you bring a "small claim" and this means that even if you lose the case you won't be liable for the other side's costs. If you win the case then not only will you get your money plus interest but also you will recover all of the costs of the action. For actions more than £10,000, you go to something called the "fast track" and in the event that you lose the case, then you could be liable to reimburse the winner some of the costs. This means that in addition to not recovering your own money, you would lose your own court fees and also you would have to to bear the costs of the other side probably something less than £5000 – but as a rough guess. If you bring your court claim then your chances of success are almost 100%. Frankly if you brought a court claim then I can imagine that big motoring world will put their hands up and pay you out rather than face go to court and losing and getting a judgement against them. However, it you need to consider that this is a risk factor – although my view it is a negligible risk factor. If you did bring a court case, it wouldn't be instant. If they put their hands up then it would probably happen very quickly. If they didn't put their hands up then you could take anything up to a year for the matter to be resolved and during that time you would be without your car and without your money and in the middle of litigation. I'm explaining this to you say that you understand how it works. Bring a court case would be really the last resort when everything else has failed. However, I'm quite certain that you would win and it would be stupid of big motoring world to try to resist. In order to bring a court case you would have to send a letter of claim giving them 14 days to accept rejection and organise the refund otherwise you would begin the claim. Don't imagine that you could bluff this. If you did send a letter of claim then you would have to go through with it otherwise you lose all credibility and you might as well pack up and go home. So with this in mind, here are possible courses of action you could take. You can simply wait and see what their reaction to your letter of rejection will be. However they may not reply or else they may find some other reason to delay and of course during that time you will be without your car and without your money blah blah blah, not knowing if big motoring world were going eventually to start acting sensibly and respectfully towards you. The second thing you can do – and I think this has been suggested on Facebook – is that you can go along there and simply make yourself present and talk to other customers and generally speaking make a nuisance of yourself and embarrass them to the point where you would be explaining to other potential customers to be careful, to look on Facebook, and to do some careful research before they put their business to big motoring world. This has a reasonable chance of success although you would have to be careful. You should go accompanied by a friend and there should be no anger, no arguments, nothing that could be considered as being overly aggressive so that big motoring world would have no justification in kicking you out or even worse, calling the police. If you did this, then I would suggest that you record everything on the telephone carried in a pocket. A fully charged battery will probably keep a voice recorder and a telephone going for more than 20 hours or 30 hours. The other person can video any incidents so that everything is clear and you can inform big motoring world then it will be going up on the Internet. If you did this, my favourite option would be to issue the letter of claim giving them 14 days, and then going along to big motoring world with a copy of your letter of rejection and a copy of the exchange between the mechanic and the warranty company and a copy of your letter of claim – all settled together – and probably about 20 or 30 copies in all and I would start handing them out to any customers who came in. Big motoring world will soon get the picture and they will either move your the premises in which case you stand outside and carry on doing it or they will finally give in. Of course there is a chance that they won't give in and they will simply call your bluff – but in that case I think you have no choice other than to follow through with your 14 day threat in the letter of claim and to begin the legal action. At the same time you should be putting up reviews on Google and also trust pilot explaining exactly what has happened and also explaining that the mechanic has confirmed to the warranty company that there is the serious problem, that you have asserted the right to reject and that this is been ignored by big motoring world and that you have now sent a letter of claim and that you will be starting a legal action in 14 days. Once again, don't bluff about the legal action. If you threaten it – then you must mean it – and on day 15 you click of the claim. You don't need a solicitor for any of this. It's all fairly straightforward and of course we will help you all the way that it the decision is yours to make and I think you need to make it fairly quickly. I think the cost of starting an action for about £13,000 is 5% and then also if it goes to trial which I would say is almost impossible – there would be an additional fee. You would claim interest at 8%. A judge might award a lower figure but frankly if you can show that big motoring world is attempting to ride roughshod over your very clear statutory consumer rights, I can imagine that the judge will want to show displeasure by awarding the full 8% which is a pretty good rate – even though it's not compensation for the hassle and the distress you are going through. If you decide to get solicitor, then if you win the case, because it is over £10,000 you will recover some of your costs but you won't recover all of them. If the solicitor begins by having exchanges of letters then I doubt whether you will be up to recover the cost of those and you could easily find that you're chalking up 500 quid or even a thousand simply on initial exchanges of correspondence. Also you need to bear in mind that if after having exchanges with a solicitor, big motoring world cave in – then you definitely won't get those costs back because you won't have gone to court and therefore a judge will not have made the order for payment of those costs. I suggest very strongly that you avoid paying any money for a solicitor and that you do it yourself. It's not a big deal – although you will have to you react quickly to the help we offer on this forum. Also, an additional benefit is that you will learn a lot and you will gain confidence and eventually you will feel good about suing anybody else who gets in your way. Nothing not to like! If you do decide to instruct a solicitor then you must take control of the solicitor. Most of them prefer to sit in an office writing letters on the clock. If you do decide to instruct a solicitor then you must instruct the solicitor very firmly that they should send one letter of complaint giving seven days. A second letter – a letter of claim giving 14 days and that they must then begin the action. If you don't do this. If you don't take control then it will simply cost you money, you will be without your car even longer and of course without your money. The whole thing is a nightmare. I think I've laid out the options but please do ask questions. I hope you can see that this is the kind of advice that you won't be getting on Facebook. Nothing against Facebook. It's good as a meeting place and to make people realise that they aren't on their own – but after that the advice given is weak and confusing.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HCEO Regulations - What they say about fees.


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Guest DebtWeary

It's up to the creditor as to whether the CCJ gets moved to the High Court. If you have an arrangement to pay off the CCJ either all at once or by instalments, and you keep to it, then your creditor should have no reason to involve HCEOs.

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The law prescribing fees chargeable by a High Court Enforcement Officer (HCEO) for collecting unpaid debts the High Court Enforcement Officers Regulations 2004.

Where the sum due is £100 or less - 5%

On sums above £100 - 2.5%

The next generation Nintendo Wii - the Nintendo Puu

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The law prescribing fees chargeable by a High Court Enforcement Officer (HCEO) for collecting unpaid debts the High Court Enforcement Officers Regulations 2004.

 

Where the sum due is £100 or less - 5%

On sums above £100 - 2.5%

 

What about a valuation fee of 5% when a levy is made and other fees applicable under Fee 12....

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Guest DebtWeary

Getting back to the regulations for a minute, I have just noticed something else.

 

Part 4, Section 13(2) says:

 

"Where the execution of a writ of fieri facias is completed by sale, fees 1, 2, 3, 4, 5, 6 (1) and 7 under Schedule 3 may be levied by deducting them from the proceeds of sale."

 

Am I missing something here, but this reads to me that fees can only be levied if goods are seized and sold.

 

In other words, the HCEO only gets his money if he actually gets his hands on saleable goods belonging to the debtor and then sells them.

 

Also, Schedule 3 which lists the fee structure refers to "Percentage of amount recovered".

 

How can an HCEO calculate any sort of percentage anyway if no goods have actually been sold? Or even valued for that matter? Yet these charges appear on my financial statement.

 

Maybe it's just me being thick but this is the way the regulations read.

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Getting back to the regulations for a minute, I have just noticed something else.

 

Part 4, Section 13(2) says:

 

"Where the execution of a writ of fieri facias is completed by sale, fees 1, 2, 3, 4, 5, 6 (1) and 7 under Schedule 3 may be levied by deducting them from the proceeds of sale."

 

Am I missing something here, but this reads to me that fees can only be levied if goods are seized and sold.

 

In other words, the HCEO only gets his money if he actually gets his hands on saleable goods belonging to the debtor and then sells them.

 

Also, Schedule 3 which lists the fee structure refers to "Percentage of amount recovered".

 

How can an HCEO calculate any sort of percentage anyway if no goods have actually been sold? Or even valued for that matter? Yet these charges appear on my financial statement.

 

Maybe it's just me being thick but this is the way the regulations read.

 

Looks like fraud to me see section 2 fraud act 2006:

 

2 Fraud by false representation

(1) A person is in breach of this section if he—

(a) dishonestly makes a false representation, and

(b) intends, by making the representation—

2

Fraud Act 2006 (c. 35)

 

(i) to make a gain for himself or another

(2) A representation is false if—

(a) it is untrue or misleading, and

(b) the person making it knows that it is, or might be, untrue or misleading.

(3) “Representation” means any representation as to fact or law, including a

representation as to the state of mind of—

(a) the person making the representation, or

(b) any other person.

(4) A representation may be express or implied.

(5) For the purposes of this section a representation may be regarded as made if it

(or anything implying it) is submitted in any form to any system or device

designed to receive, convey or respond to communications (with or without

human intervention).

.

Edited by ohitsonlyme
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Guest DebtWeary

That's what it looks like to me, unless there is some legal trickery that is used to get around it.

 

Incidentally, I have been unable to access the HCEO Association website for a few days. Perhaps they are having to hastily re-write it!!

 

http://www.hceoa.org.uk/

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Incidentally, I have been unable to access the HCEO Association website for a few days. Perhaps they are having to hastily re-write it!!

 

http://www.hceoa.org.uk/

 

I wouldnt hold too much weight on what they tell you.

 

I could set up a Ltd company and trade it as, say, The Institite of High Court Enforcement Officers and stick a load of bovine fecial matter on its website.

 

There is no reason why anyone should treat a private website as fact. Always use an official source.

The next generation Nintendo Wii - the Nintendo Puu

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That £600 includes court costs too. So the judgment may be £550 with costs of £60 for example.

 

Just to clarify, the judgment debt must include costs of the original judgement.

 

If the judgement and costs is £599, it cannot be transferred up by adding costs retrospectively to bring it over £600. The costs must be included in the original judgement document itself.

 

Its a myth that a transfer up service can take a £25 judement and add £675 costs to qualify it for transfer up.

The next generation Nintendo Wii - the Nintendo Puu

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Just to clarify, the judgment debt must include costs of the original judgement.

 

If the judgement and costs is £599, it cannot be transferred up by adding costs retrospectively to bring it over £600. The costs must be included in the original judgement document itself.

 

Its a myth that a transfer up service can take a £25 judement and add £675 costs to qualify it for transfer up.

 

I never said that. If the judgment debt and the judgment costs (and assessed costs) amount to over £600 then it can be transfered up.

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HCE I have copied this from another post of mine so that I dont take that thread off track

can you help ??

 

Quote:

Originally Posted by High Court Enforcer viewpost.gif

Nintendo Pu, under the order of a Writ of Fi Fa, the HCEO is comanded to seize in execution the goods, chattels and other property of the defendant and raise the judgment sums plus the HCEO's fees and charges.

 

Just like Happy C, you are misinforming the forum based on your limited legal knowledge.

 

HCE I can see maybe some positives in one or two of your posts and perhaps you can clarify a couple of things from your point of view and presumably from the legal position as seen by a hceo

 

When is a writ deemed to have been served on an individual does the individual have to have seen the writ or have been told about it to be cahrged fees by the hceo and at what point do fees start being incurred such as levy and valuation ?

 

regs say the max cost for the first visit is £50 (or mileage at 29 p) how can a first visit be justified at £150

I ask these questions of you in good faith as I want to learn how the law is interpretted from your side of the fence

 

onlyme

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Getting back to the regulations for a minute, I have just noticed something else.

 

Part 4, Section 13(2) says:

 

"Where the execution of a writ of fieri facias is completed by sale, fees 1, 2, 3, 4, 5, 6 (1) and 7 under Schedule 3 may be levied by deducting them from the proceeds of sale."

 

Am I missing something here, but this reads to me that fees can only be levied if goods are seized and sold.

 

In other words, the HCEO only gets his money if he actually gets his hands on saleable goods belonging to the debtor and then sells them.

 

Also, Schedule 3 which lists the fee structure refers to "Percentage of amount recovered".

 

How can an HCEO calculate any sort of percentage anyway if no goods have actually been sold? Or even valued for that matter? Yet these charges appear on my financial statement.

 

Maybe it's just me being thick but this is the way the regulations read.

 

 

 

 

 

HCE -

 

Can you give your thoughts on this please?

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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Folks, I have examined many high court writs, from several different companies. Not ONE had actually adhered to the Regs, and listed out fees in an understandable, clear, concise fashion.

 

Every hceo I have looked at relies on Rule 12 to bump up the fees. Fact. Also fact that they will never ever give a straight answer, as they are clinging desparatly onto a career that produces easy cash, and of course everyone wants to stay on the gravytrain. Fact.

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Its not that lucrative, marketing a transfer up service is expensive and there is no easy route to collate clients with ready-made CCJ's.

 

Even If an HCEO has 2 good cases a week, he could make a living on it with the current fee policy, but many HCEO's get far less because company directors & managers hog the cream of the work for themselves.

 

Too many bailiffs/HCEO's sharing too little work.

Edited by Nintendo Pü

The next generation Nintendo Wii - the Nintendo Puu

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The problem I keep coming back to though is Fee 12 says nothing about the fees being REASONABLE, so effectively gives them carte blanche to charge what they like?

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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