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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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If we go to court by the council


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My OH is in arrears with rent which has slowly got worse due to a short period of unemployment. Her application for housing/council tax benefit has still not been sorted and the situation is slowly becoming inane due to the lack of action by the benefits section of the council. I was aware of the situation so made an appointment to see the guy from the council who deals with arrears, came to a verbal agreement about what to pay. Two days later letter in post from someone signing on his behalf saying that if they go to court you will have to pay the court costs which will be between £200 and £400 pounds. The fact of the matter is appointment and agreement was on tuesday the 9th/Dec, Letter was dated on the 7th/Dec and sent on the ninth, arrived to day the 10th. Talk about the right hand not knowing what the left hand is doing. How would any one else deal with this silliness. The letter as I have said states the amount that would have to be paid in court costs which leaves me to answer the question, how do they arrive at figures like that, what do they do to justify such made up amounts and what is the best way to defend such an application for costs if it went to court. Thanks to any one who can help me deal with this situation for my OH Who I feel could quite easily become evicted and how best can I protect her..

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My OH is in arrears with rent which has slowly got worse due to a short period of unemployment. Her application for housing/council tax benefit has still not been sorted and the situation is slowly becoming inane due to the lack of action by the benefits section of the council. I was aware of the situation so made an appointment to see the guy from the council who deals with arrears, came to a verbal agreement about what to pay. Two days later letter in post from someone signing on his behalf saying that if they go to court you will have to pay the court costs which will be between £200 and £400 pounds. The fact of the matter is appointment and agreement was on tuesday the 9th/Dec, Letter was dated on the 7th/Dec and sent on the ninth, arrived to day the 10th. Talk about the right hand not knowing what the left hand is doing. How would any one else deal with this silliness. The letter as I have said states the amount that would have to be paid in court costs which leaves me to answer the question, how do they arrive at figures like that, what do they do to justify such made up amounts and what is the best way to defend such an application for costs if it went to court. Thanks to any one who can help me deal with this situation for my OH Who I feel could quite easily become evicted and how best can I protect her..

 

 

 

 

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My OH is in arrears with rent which has slowly got worse due to a short period of unemployment. Her application for housing/council tax benefit has still not been sorted and the situation is slowly becoming inane due to the lack of action by the benefits section of the council. I was aware of the situation so made an appointment to see the guy from the council who deals with arrears, came to a verbal agreement about what to pay. Two days later letter in post from someone signing on his behalf saying that if they go to court you will have to pay the court costs which will be between £200 and £400 pounds. The fact of the matter is appointment and agreement was on tuesday the 9th/Dec, Letter was dated on the 7th/Dec and sent on the ninth, arrived to day the 10th. Talk about the right hand not knowing what the left hand is doing. How would any one else deal with this silliness. The letter as I have said states the amount that would have to be paid in court costs which leaves me to answer the question, how do they arrive at figures like that, what do they do to justify such made up amounts and what is the best way to defend such an application for costs if it went to court. Thanks to any one who can help me deal with this situation for my OH Who I feel could quite easily become evicted and how best can I protect her..

 

 

 

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Has a Notice Seeking Possession been served at the property or on your partner? No Court action can be taken without a notice being served.

 

I would try to speak to the man you made the arrangement with and ask him about the letter. The arrangement made since the letter was written should supersede any action threatened in the letter.

 

You could ask them to give you a breakdown of how the costs are worked out.

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  • 5 weeks later...

all run on debt all run run for profit im in same situation i mentioned to the council today and showed him the court paperwork should see his face drop i wish i had it on camera i'm even considering of paying 10 quid fro the cctv from the office mmm

 

Ive issued a possible proceedings for 5k plus and i don't have to pay a penny so where they get there costs from beyond me

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