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    • Today , after a lotof years i recieved a letter from this lot. Very friendly, "Were writing to remind you that we havent had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. uP TO 2000 I hadsucessfully gotten deferment on low income. But rarther thansign on as unemployed,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondance ceased from them, circa 2001. To date  I have had no correspondance from Student Loans. I was made  redundant in 2009 and  reached 65 in 2012 , at which age the loan should have been cancelled. Now ,today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
    • But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.
    • hes not turning you away he is simply saying that you should stick to one channel of advice. he is perfectly happy with that channel being this forum, and he will help you   all he is saying, and I agree, is that you should stick to one help channel, not mix and match 3/4
    • As long as we are clear . Do the reading and post your letter of claim in draft form as requested and we can go from there.    
    • Hold on @BankFodder, that was a bit harsh. I spoke with the EVRi complaints Facebook group to begin with, a user on that group told me to send a letter but didn't give any specifics. Here at CAG, I was looking more for specific help as I've never raised such a claim before, and wanted to be sure that my claim was correct, which is why I've researched information with the other groups too, to be sure; but you seem to have assumed that I've made some form of contact with the other groups, such that I find your comments and tone to be very unfair. And I do know a thing or two about forums, that forum users are unpaid volunteers, I happen to be a Tableau Ambassador, and so perform a very similar role helping others in an unpaid capacity  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Abbey and the Data Protection Act


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After years of incurring charges from Lloydstsb ,thanks to someone who told me I could actually do something about it after watching Trevor MacDonald, I am going to get back what I am entitled to. I have an appointment with Lloyds as I am sick of the debt I am getting into with them even though I have'nt used that account for 7 months and have passed it over to the cccs. They are still charging me late payment charges, overdraft charges,over limit payments on my credit card because the payment the cccs pay are not quite covering the interest, but rather than freeze the interest and accept the payments the cccs are making they continue with all these charges which are spirraling out of controll. I have been with Lloydstsb for 13 years and as a "valued customer" I find it hard to swallow that they are willingly putting me in more and more debt by forcing all of these charges on me.

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Hiya Greedydollys,

 

Glad you joined us!! Keep reading the boards and the FAQ's - the letters you may need are in the template Library (you just edit them to suit your own needs) - If you get stuck post your queries and someone will be able to help you. But reading is the best way to keep learning here as there is so much to gather in information.

 

It might be worthwhile you copying your post into the relevant section/forum for Lloyds as people there will see your post and be able to help you!!

Goodluck to you!!

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MACCA you could Ring Sheena Small at ABBEY she is the person who is in charge of the S.A.R - (Subject Access Request) request info etc.. her number is 01908 344061 Sheena is very pleasant to deal with and keeps to her word (well from my own experience anyway that is so!!) EXPLAINING TO HER WHAT HAS HAPPENED

 

She will be able to tell you how far down the pile you are and how quick you will get your stuff etc.. and when she says 7 days she will usually keep to that etc.. Might be worth a telephone call??

 

Or your other option is to complain to information commissioners like others have had to do etc.. But my first thought would be to call Sheena asking what she knows etc.. while you prepare your complaint -chances are they'll send your stuff pretty soon if you chase them by phone?

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Hi

 

Please help received a letter from Abbey 2 days ago with pages of tranactions details but no bank statements can someone help point me in the direction of what to do next?

 

Thanks

 

macca38

before you ring or complain, what did you ask for?

 

If you used the SAR template from the library you asked for transactional details for the whole history of the account.

 

So the list you have may well be what you asked for.

 

Again the standard template it does say in the alternative a set of statements would be aceptable, it doesnt mean thats what they need to provide.

 

If they have provided some info but it is incomplete there is a letter to use in the template library, this should be used since it provides a formal written record of what you have asked for should it come to court.

 

HTH

 

glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Slyman I have seen some threads where some have been talking of claiming further back than the 6 years - but I can't remember right now who they were or with which Banks CC Companies etc.. to be honest with you.

 

I reckon you start your own thread with your title perhaps "I want to claim back more than 6 years" or something like this - this way those dealing with that company will be able to help you etc.. also those who have claimed or are claiming back further will be able to see your question and help you out.

 

Keep reading and reading hear as there is such a lot to help you and you may come across similar claims to what yours may be to guide you etc..

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not sure what to do if any one can help? which lm sure l would the info for writing to bank re charges

 

Hi worthingmum,

 

Firstly welcome.

 

What is it you need?

 

You should go to the relevant bank forum and start your own thread. To do this theres a icon at the top of the bank forum which says new thread, click this and give your thread a title (worthingmum V's *******(Banks name)) then add your fisrt post, ask some questions.

 

It is advisable to read the FAQ's (frequently asked questions) and also other threads in your relevant forum.

 

Hope this helps

 

Tanz

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Thank you

 

Worthingmum, I cant emphasis enough what TANZARELLI has said. Please spend some time reading the FAQ's and some threads in the forum of interest. This will give you an understanding of the process for reclaiming the charges and also give you a good insight into how others are managing. Spend a few days if possible doing this then start a thread of your own in the relevent forum. This will make targeting advise to you a lot easier and more specific. :D

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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Glenn hi

 

I posted here ages ago and seem to have kind of forgotten all about it as I started a thread elsewhere - I have just stumbled across it and would just like to thank you for your kind and helpful reply....sorry I did not thank you sooner.

 

Best wishes

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Regarding Abbey and their refusal to provide basic information on their accounts, I have it on good authority that Abbey can't provide 6 years of information on any of their client as they don't keep records that far back, it is also likely that none of the banks do.

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Regarding Abbey and their refusal to provide basic information on their accounts, I have it on good authority that Abbey can't provide 6 years of information on any of their client as they don't keep records that far back, it is also likely that none of the banks do.

 

Quote (edit : Even!) your source or be damned man!!

 

LOL ,I have it on good authority, quoted in earlier posts i might add, that the abbey hold mircorifche records for periods going back to the mid 1920s.

 

They have provided me with data which is close to ten years old, I can check the dates when i get home if anyone wants?

 

I have also spoken to someone who works for barclaycard who says something similar and i have account details from the Co-op which is over 9 years old.

 

Need i go on?

 

HTH

 

Glenn

 

PS you dont work for a bank by any chance do you? if so have you read the forum rules about bank employees?

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Andrew

 

As Tanzarelli suggest my comments were tongue in cheek so hopefully no offence given/taken.

 

Re the data they hold, i have no doubt that the data held by Abbey would change over time, both in terms of the amount and nature of the data they hold in line with current best practice.

 

Currently though the data held in archives by abbey is still on microfiche and i know its difficult to remove individual records, so if they are disposing of this data they probably have to delete everyones data on a given film. this may be the case but it would seem strange to delete data being held on active accounts and its more than likely that 6 years is not a long time for an individual to have an account with a bank.

 

Just some observations, coupled with my experiences i don't believe that there is any real reason to suppose abbey have been deleting old records en masse.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Good news and bad news..... on the up side you can claim back 12 years on a mortgage ........on the up side again......I HAVE been lucky enough to receive my microfiche copy transactions from Abbey.................on the VERY DOWN side..........I can't understand a word .......can't identify the hefty charges concealed therein........phoned Abbey and lady who sent them doesn't understand them.....nobody to speak to who does.......

 

Any suggestions, as I know I'm not on my own in this....have read other posts to same situation?????

 

Grrrrrrrrrrr..............Heeeeeeellllllllpppppppppppp!!!!!!!! Pretty please!!

 

Cheers (says she holding a G&T)

 

Lellypea

2006 RatNest - Personal a/c:

JulyLBA, Aug Filed Claim, Oct Settled in full £7,000

 

2006 RatNest - Ltd Co a/c

JulyLBA, Aug Filed Claim, Oct Settled in full £8,000

 

2006 RatNest - Hub's a/c

JulyLBA, Aug Filed Claim,Sept Settled in full £1,000

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Just seen Macca/Elizabeth1/Glens posts above - think I know the next step thanks guys & girls (read the whole thread - but skipped that page,,,,lol)

 

Cheers (again...... only half G&T left!!! .....a problem solved is a G&T halved!!!!....or something like that

 

L x

2006 RatNest - Personal a/c:

JulyLBA, Aug Filed Claim, Oct Settled in full £7,000

 

2006 RatNest - Ltd Co a/c

JulyLBA, Aug Filed Claim, Oct Settled in full £8,000

 

2006 RatNest - Hub's a/c

JulyLBA, Aug Filed Claim,Sept Settled in full £1,000

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Lellypea,

 

When you go through the bundle of info Abbey sent to you you'll probably have what appears to be "nightmare ish bundle" - it should be sectioned by paperclips/elastic bands etc.. carefully separate into piles - then you'll see what you've got there (should be a bundle of snotty letters, bank statements, micro screen prints and so on?) In fact everything should be amongst it evern the telephone calls you ever made to them?

 

If you separate it down you'll be able to see easier what you actually have there. It's not as scary as it first looks!! Amongst it will be a bundle of statements which is the main part that you need.

 

Use a highlighter pen and go through it all first - then copy it over to the spreadsheet in the template library it will automaticly add interest to each charge as you enter your data to it. I am sure you seen the letters and which order to send them in etc..

 

Have another gin or two - it's not so scary really!! LOL Start your own thread in Abbey forum and we can help you through this if you get stuck!!

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Hi Elizabeth

 

Thanks for reply. I've got 3 ERC's on go plus Abbey for charges only 1995-2002 when (unknown to me) hubby fell into real financial difficulties (Ifound out 0n 9/11 ...day year before twin towers!!)

when it was crumble....or fight...and I've been FIGHTING ever since.

 

Built up own business, claimed back massive amts from NatWest....now started on ERC's for 3 remortgages since then to finance business plus

charges for Abbey.

 

I have treated all 4 bundles as you outline.....and understand them all.

BUT Abbey sent only copy microfiche transactions which are completely different to normal statements, and come min. of words....oceans of small figures and with 5 sheet glossary of 182 'Movement codes' to help you interpret it. Without trying to explain in too much detail.....I have managed to identify only a dozen or so 1998-2002....which tho ambiguous in description ....appear to be charges. However 95-98 there is nothing identifiable at all. I have in my remnant records their leaflet of charges for 1994 which indicates they had an monthly arrears charge of £20 (along with other charges), but despite the fact that sadly the account was in aarrears for most of that time - there is strangely nothing indentifiable.

 

I spoke to Abbey's Data section twice yesterday for help in identifying

charges but lady did not understand it herself. Phoned me back saying

there were no charges for arrears during that period. I have 1994 price list saying there WERE.

 

Feel a bit out of control as the data is difficult to comprehend and not

sure how to proceed. Thought I might write to Abbey outlining this situation - enclosing copy of this 1994 price list - and asking them to clarify in detail just what charges were levied on the account. It just isn't adding up, and surely its reasonable to request an explanation.

 

What do you think??

 

Furthermore....I have noticed on other remnant documents I already had, that Abbey are interestingly reluctant to 'name' their day to day 'penalty type charges in detail...lumping them in as admin costs...and

on their price list a phrase (always in very small print) indicating that ...additional fees may may be charged 'these will be advised upon request'

 

Any thoughts much appreciated. (will start my own thread in Abbey when get back from work 2nite

 

Regards

 

Lellypea

2006 RatNest - Personal a/c:

JulyLBA, Aug Filed Claim, Oct Settled in full £7,000

 

2006 RatNest - Ltd Co a/c

JulyLBA, Aug Filed Claim, Oct Settled in full £8,000

 

2006 RatNest - Hub's a/c

JulyLBA, Aug Filed Claim,Sept Settled in full £1,000

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are any of the accounts with abbey open lellypea?

 

Makes a difference potentially to what you may be able to get out of them i think.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Lellypea - I would do as you did and go back to them and ask for something "understandable" that you can work from - the stuff they send is a bit muddled and like you say they don't make it clear as to what eactly this stuff is.

 

Like Glen says whether the accounts are still running etc.. will make a difference as to what you get from Abbey?? Admin Fees are still a charge? you'll have to ask that on your thread as others would have come across it? Seems they wriggle stuff around so they look less like a charge? I am not sure.

 

Lellypea - ask this on your thread as I am sure others have had this same problem too - someone will know. Wish I could be more helpful to you - I was lucky in my bundle I had some microfiche printouts to work from - so I didn't experience this stuff. I will check back through my bundle tomorrow incase I simply missed it!! (ha ha I will probably find loads more charges that I missed now ha ha)

 

If I find an answer I will come back to you tomorrow - all I know is this was a "freaky" bundle of stuff designed to send me "batty" :mad:

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