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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mystery Of the missing 6 months Advice Please


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if you must reply (and should it ever get to court you would probably want to seem as reasonable as possible) the bemused letter sounds best, but I always add a bit saying I'm not prepared to enter into correspondence until the dispute with the original creditor is resolved.

RMW

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  • 2 years later...

From what you've read elsewhere on the forum are these solicitors likely to issue proceedings?

 

If the answer to this is yes, then it would probably be wise to write a fairly straight forward letter informing them of the dispute with the 'alleged' original creditor and the lack of documentation, but clearly state that you do not acknowledge any debt to their client so that you can raise the assignment issue as well if necessary. I don't think sending a s77/78 request at this stage would do anything other than potentially annoy a judge since you clearly know there is no documentation.

 

I know you don't want to name names, but it would be helpful to have an idea of the approximate amount involved, i.e. is it small claims?

RMW

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I'm also a bit out of touch on DCAs and their pet solicitors, however the letter I suggested won't do any harm and might make them go away. If you're on a very low income/benefits it might be worth adding at the end 'in any event my income is less than xxx per month and I have no surplus with which to pay any alleged debt'. That might give them the idea that they could go to court but they're not likely to get much back and it is going to cost them.

RMW

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Personally I would keep it very simple and not go into any detail. Just say your s77/78 request remains outstanding and the OC have admitted in writing that the documentation does not exist. I wouldn't bother telling them the law - they are solicitors and should know - and I would simply state that you won't enter into further correspondence. I think if you start making threats it might appear confrontational and just wind them up. Also remember the golden rule - everything you write could end up in front of a judge whom you want on your side so always appear very reasonable.

RMW

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