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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Abbey Hardship


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sigh....and so the saga goes on....abbey have written to me requesting that i send AGAIN a copy of my I&E as they need to re-evaluate my case......i have emailed their complaints dept telling them this is clearly a deliberate tactic......im still waiting for an answer....

 

any advice out there please???

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Yes tell Crabbey that you will not be sending any such information to them as they are not entitled to it, YOU are the one who TELLS THEM how much YOU will pay THEM....not the other way round.

 

The only person who can legally be entitled to this personal confidential information is a Judge, so tell them to wind their neck in, stop getting delusions of grandeur and take what they are given.

 

It might also be wise to remind them who's money they had to bail them out!:-x

 

DO NOT SEND THEM I&E DO NOT SEND THEM I&E DO NOT SEND THEM I&E

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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sigh....and so the saga goes on....abbey have written to me requesting that i send AGAIN a copy of my I&E as they need to re-evaluate my case......i have emailed their complaints dept telling them this is clearly a deliberate tactic......im still waiting for an answer....

 

any advice out there please???

 

Yes send the thing recorded delivery with notices of arrears on priority debts(mortgage or rent, council tax, utilities).

If you follow the advice of get stuffed then here is your scenario for financial hardship:

 

"6.

Where the firm does not have sufficient evidence to assess whether or not the complainant is in fact in financial difficulty, the firm will seek such further relevant information as is reasonably required to make that assessment. In the event that the firm reasonably requires relevant information to be provided by the complainant and the complainant does not provide the requested information within a reasonable period of time, the firm shall not be obliged to treat such a complainant as being in financial difficulty."

 

Your claim and therefore, your choice.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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send nothing for the time being but instead send a s78 request for your cca

 

this will be with you within 2 weeks

 

if there is no agreement /defective agreement THEN you can stop making payments and (politley) decline to send personal details

 

if you are in debt and are happy that you owe them the money then yes- comply with what they are asking for if you want them to help you

 

- but dont let them insist on you paying more than you can afford

 

offering to make payments which you know you will not be able to keep up is worse than offering nothing at all

 

look on the payplan or cccs sites for a pro forma of how to work out your disposal income and then pro rata it between your unsecured creditors and dont be bullied into paying more

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