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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just found out what Log Book loans are I think!


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Hi

 

Not really clued up on this but am asking for a friend and this is what happened.

 

Friend bought a new car and gave her old one to her brother to use. She then found out (via local paper) her brother had been prosecuted for drinking & driving so she was furious and went and got car back but not log book, he said he couldn't find it. He had it because he'd told her he needed it for insurance or something.

 

Friend sold car to someone else for £1,000. New owner sent off for new log book as old one lost. New owner got up a couple of weeks later and car wasn't there. She reported it stolen. It turned out it had been taken by bailiffs and they had the log book as brother had taken out a £1700 loan against it.

 

Friend was devastated and has paid the £1,000 back to new owner. She is too embarrassed to do anything else.

 

Brother has of course disappeared so no idea what happened re paperwork etc. but just wondering how they knew where car was? Would DVLC have told them when they received new log book application? or did the bailiffs just drive around until they found it? New owner only lives about half a mile away from brother.

 

Friend was naive as her brother has always been a sh*t but she was very vulnerable as her husband died about a year ago. Hope he haunts brother.

 

Thanks for any help.

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I've just had a read up regarding these log book loans funnily enough. In some cases a tracker is fitted to the vehicle, which may have told them where it is. Seems a bit extreme but it's apparently the lenders method of securing the loan.

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