Hello Everyone, I had a thread before but it was a bit confusing so I thought I'd try to explain my issue a little better here. About three years ago I had a credit card with my bank, HSBC. I fell behind with a few payments and HSBC passed my balance onto CapQuest. CapQuest demanded the outstanding balance and told me I could pay it off in installments. At no point did they mention any Arrangement to Pay, no mention of entries on my credit report and basically said they wanted to get my balance back into shape. My account was still open, I could still make transactions etc. I paid the balance off in four intallments and it was cleared. I applied for finance last year and it was declined. This led me to researching my credit report and score. Under the HSBC credit card account it has a special instruction; 'Arrangement to Pay'. It has the account as settled but the arrangement is still there. There are a few green markers afterwards also. If I'd have known it would affect me this much I would have paid the balance off in one go. I would like to get this sorted but don't know which is the best way to handle it. I sent a polite letter to HSBC but they didn't want to know, they said the entries on my report reflect the way the account was handled. This is the only thing affecting my score as the rest of my file is really good. Currently scoring 749 on Experian. Many thanks in advance to any help you can offer.

That's what I can't understand. My debt was sold so what are HSBC doing still recording the payment history? I'm really keen on getting this removed as it won't be gone until Nov 2014! Who do I need to attack then, HSBC or CapQuest? And the even bigger question, how?

Hi There, How did you manage to resolve this issue?

Case Update: I thought I'd just put in a little more info here as my main post is not the best. When I went into this Arrangement to Pay I was not aware of the affect it would have on my credit file. I was called by someone from CapQuest from their mobile requesting payment for the debt. They said I could either pay it in one go or set up payments over a few months, as any normal person would, I opted for the payments. I was not told in any way, either by letter or over the phone, that it would have and adverse impact on my credit file. This is what I'm disputing, they did not inform me adequately and now I'm paying the price. I didn't formally accept the arrangement to pay, the payment ammounts were not reduced, the full debt was paid off, the interest was not frozen. So do I have a case? Update: Sent a letter to HSBC last week asking them politely to remove the ATP from my credit file. Got a reply this morning saying they would not be able to do that as it accurately reflects the way the account was handled. I'm unsure where to go from here, but I'm thinking of sending a S.A.R. to HSBC for the CC account. The debt was sold to CapQuest. I'd like to get some info from CapQuest to prove they did not inform me properly. I just want to show they conned me into repaying the debt without telling me about the affect on my credit file. I'd have paid the debt off in one go if I knew it would cause this much trouble! Any help would be appreciated, either on where to go from here or what further action to take. Kind Regards, Luke.

Sorry to bring up an old thread. How did you go about getting this sorted? I'm in a similar situation and not really sure where to start? Thanks.

Yes, then entries show the account has been settled in full. It had 'Arrangements' updated on the entry in May 2008, then the payments were all on time from there. I'll try and find out how long the information stays on there. Many thanks, any other help/advice anyone?

Nope, it was only a fraction of the balance at the time.

I've just had a read up regarding these log book loans funnily enough. In some cases a tracker is fitted to the vehicle, which may have told them where it is. Seems a bit extreme but it's apparently the lenders method of securing the loan.

I have put some more information in post #7 as my issue was quite brief. Hi Everyone, I have some issues with my Credit Report. I have checked it on both Experian and Equifax. Two years ago I went behind with 5 payments on my HSBC Credit Card. I then entered into an 'Arrangement to Pay' which was done over 5 months and the debt was totally cleared. Now, earlier this year I disputed my charged with HSBC CC Services and won. My question is; will this help me in removing the AtP from my credit report? HSBC compensated me on the charges and I still have all the old documentation. This is the only thing affecting my credit score and I'm hoping something can be done. Many Thanks, Luke.