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    • Hi, New to the forums (but can see I will become active). I recenttly changed fixed line/broadband suppliers. They are not that cheaper than my incumbents were. However, I foudn out their service levels for technical support are woefully inadequate. Basically business hours Monday to Friday and Saturday morning. I had an issue where I lost all aserve (phone and broadband) on Sat eve and they did not pic up the ticket untiul this morning 9am (Monday), and they say between 24 and 48 hours before will get in touch. So, between 2.5 and 3.5 days I will be without service - add a day if this happened on a bank holiday weekend. I purchased it online from a reputable comparison/switch site, and there was nothing to indicate such poort SLAs, nor easily found on the web site of the provider. In fact, their out of hours recorded telephone message states that one can get support 24 hours on their website, which turns out to be their FAQs. I will go through ther T&Cs foresincally, however, assuming they contain the service level agreement (buried in there at section 10, it looks like), do I have any rights. I would like to void the contract without having to pay it out because they do not meet the standards one would (or shoudl) expect of a Telco without making it obvious before purchasing. I know there is a 14 day cooling off period, but, especially with the reliance on broadband (and the fact I live in a rural area, so the alternative of mobile boradband is not practical), there would be an obligation for the supplier to be very clear of the SLA?   I know I can try an OFCOM ombudsman, but would like to understand my legal standing before I try.   Kind regards, JA  
    • Because it's 5pm. My case is tomorrow morning. I'd be lucky if they take it now....so I'll probably still have to change it.... Here is that page that was missing.  If there is any other way I can help please let me know. Super grateful for the help I received! Do you know if I must send my Witness statement to the other party as well or just to the court? THanks! FIRST PAGE OF WITNESS STATEMENT.pdf
    • The strangest thing just happened. When I emailed the Witness Statement to the lawyer whose name (and email) was on a Witness statement I got an immediate reply saying:  Please note that I have now left the business and no longer have access to my e-mails. Therefore, please forward all e-mails to.... this other lawyer (who I just noticed was the one who corresponded with a court via email about pushing my case on an urgent table. Do you know can someone else represent a witness statement written by someone else?
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      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Introducing adult cats.... any bright ideas?


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You must shut the cat flap so the existing cats don't run away from their own home. They all need to be kept in so you may need to use litter trays for a day or so.

 

Mum is trying to establish her territory for herself and her kitten.

 

If she attacks the other cats you need to pick her up, say "Naughty pussy" and take her out of the room leaving the other cats there.

 

Feed them together and if possible get some cheap fish that you can boil and put it down for all of them together when it's still warm and smelly.

 

I've brought new cats into my home several time. They'll usually be a bit of a standoff and spitting, but the existing cats absolutely must not be chased out.

 

I'm sure it'll all work out in the end.

 

DDx

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My older she cat does not like male cats. She came as the third cat - big old boy, and female slightly older than her. They were all together for about seven years. She absolutely hated the boy (who died in 2005), but got on very well with the other female cat who died early last year. Then everyone told me to get a boy cat of around her own age, but I didn't think that would work so got a six month old female - again everyone said not to get a kitten.

 

It has worked brilliantly. Apart from a few hisses and growls at the beginning the older cat accepted the kitten and made it quite clear that she was in charge.

 

The point I'm making is that you can't generalise about cats. Like us, they have their own personalities. For nine years I had two tomcats and they got on very well too. When one of those died though I just knew I had to get a female. What would be okay for a 10-month-old male wouldn't work for that particular 10-year-old one.

 

I'm sure they will settle down in time - maybe not as cuddle-up friends, but at least as accepting ones.

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Agree with the rescue remedy - forgotten about that but I have used it in the past.

 

What I always found very funny when I had my three with the youngest she cat hating old boy was if another cat came along the wall all three of them would join forces to see him off. They were very aware that they were 'family'.

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We have a visiting cat. He hasn't got a cat door, so visits us regularly and he is a lovely boy, but he definitely prefers humans to cats. He generally gets on well with my two girlcats, who are pretty laidback, but there was a terrible fight last month with him and one of mine on their sides on the floor and claws out and trying to bite each other's throats. Wish I had thought of the water pistol, or even a mug full of water, but pulled them apart and blood (mine :eek:) everywhere.

 

Next time they saw each other they were fine. My scars healed nicely.

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