returns policy on damaged packaging

[qwertyjjj]

Most stores have a returns policy stating 28 days as long as the goods are not damaged. However, they also now produce goods in vacuum sealed packaging such that in order to open the packaging, you have to tally destroy it with scissors.

 

Is this legal? Shouldn't you still be entitled to return it under Sales of Goods Law?

[heliosfa]

Most stores have a returns policy stating 28 days as long as the goods are not damaged. However, they also now produce goods in vacuum sealed packaging such that in order to open the packaging, you have to tally destroy it with scissors.

 

Is this legal? Shouldn't you still be entitled to return it under Sales of Goods Law?

 

If you go into a shop and buy something, SOGA gives you no rights if you change your mind. If the item is faulty, then you have rights to a refund, repair or replacement. If you are buying online, you have a seven working day Cooling off period granted by the Distance Selling Regulations.

 

Store policys that give you 28 days to return unwanted goods are just that, Store policies and they are in addition to your statutory rights HOWEVER they do form a part of the Contract when you buy something.

 

In my experience, quite a few companies don't mind about vacuum sealed/blister pack items being opened and returned.

 

H

[blitz]

Always check with the store, essentially if you are returning a non-faulty item you need to return it in a condition you would be happy to buy it in. If you purchase something in a blister... never open it if its heat sealed. Vacuum sealed stuff check before you open, or ask to view it in the store you buy it (Like Argos for example), as then you have not purchased it and non contract has been agreed.