Time to recieve SAR Docs

[phunkeymonkeh]

Hi,

 

I've sent my SAR on Monday.

I was just wondering how long it took people on average to receive their statements.

Ive not had an acknowledgement yet, but it was signed for on the 8th August.

 

Thanks

[MARTIN3030]

Can take weeks.......or you may be lucky!

they have 40 days.

Have a look at some recent posts for your bank and that should give you some ideas.

 

[notsmilingyet]

Smile will send you the documents just before the deadline, the longer they string this all out the longer they get to keep your money and earn interest on it.

[MARTIN3030]

Quite true...........and a very good way of looking at it !!

 

[phunkeymonkeh]

Cheers guys.

Still no acknowledgement from Smile. :S

 

The wait continues

[chitsiga]

i sent mine at the beginning of this month and nothing yet so don't worry it may take some time lol!

 

good luck i am counting my days down on a calander lol

[phunkeymonkeh]

well ive had the acknowledgement today.

It was signed for on the 8th.

But their letter states that the 40 days starts from their acknowledgement dated the 15th??

Which one do we go by?

[MARTIN3030]

It goes from when they got the letter........if you have proof of delivery thats ok.

[phunkeymonkeh]

ah ok thanks.

I sent it recorded so i do have proof.

[MARTIN3030]

Of course you do if you have kept the orange slip

 

log on here

 

http://www.royalmail.com/portal/rm/content1?catId=400023&mediaId=9300094

 

 

Click on track and trace and enter the tracking number.

[glynisd]

Got mine yesterday - just ahead of the 40-day deadline. They didn't cash the cheque until just before they posted the documents and I was beginning to think they hadn't received my letter - foolishly I didn't send it by recorded delivery.

 

Anyway, time to start my calculations.

 

Does anyone have a copy of the excel spreadsheet from the documents section on this forum, or know why I'm having trouble accessing it? Perhaps the change of servers is causing the problem?

 

I'd be grateful for some help.

 

Cheers.

 

Glynis

[MARTIN3030]

You should not be having problems with the SS.

 

Try clicking the link for temps at bottom of this post.

[glynisd]

Thanks for that Martin. I found the template ok but whenever I clicked on the links to open them I ended up with a blank screen. I've solved it by using Firefox instead of IE - can't see any reason why that should have made a difference but it did!

 

Cheers.

 

Glynis

[phunkeymonkeh]

Well still no documents.

Sent another letter to them on the 7th September reminding them they only have another 9 days.

 

Still nothing.

Called them yesterday - the S.A.R - (Subject Access Request) team had gone home.

Called them today - the SAR team are on lunch.

 

No wonder there is such a delay in them processing these things...they are never there !

[cj10]

Smile make their own goal posts.

 

I made a S.A.R - (Subject Access Request) via secure email on 31 July. Smile's response to a chase up email

 

"I'm sorry for the delay with your initial request of 31 July 2006 and the need for your subsequent message of 3 August 2006. Under the Data Protection Act we have 40 days from a written request and payment of the statutory fee to provide the information. Your request was registered on 15 August 2006 and an acknowledgement sent. Although the fee was only debited to your account on 25 August 2006 we have allowed the 40 days from the date your request was registered and you will therefore receive the information requested by 21 September 2006".

 

My retort to the above

 

The Data Protection Act 1998 requires that you supply me with said information within forty days of receipt of my request and payment (if required). Instructions for payment were included in my email of 31 July 2006 which was received by the bank on 31 July. It is of no consequence to me, nor would it be to the courts, that your own internal procedures are so lax it took a further 15 days for you to register my request. 31 July is therefore the commencement date which must be used to measure the forty day period. As such you have failed to meet your statutory obligation to me and I have had no choice but to both report this breach to the Information Commissioner and to begin Court proceedings to force you to comply.

[phunkeymonkeh]

Hi,

 

They just phoned me back, and pretty much told me the same thing. Althogh my payment and letter was signed for on the 8th August, they believe that they can start the clock from their acknowledgement, which was on the 15th Aug. I obviously corrected them

 

They are sending the docs out today 1st class, so hopefully tomorrow.

[midge61]

I had a letter of aknowledgement of my request on the 8th August so I have counted 40 days from then. It will be up on 18th Sept I think is what I worked out so we all on same timeline. I'm going to letter ready to send off Tuesday. My account is an old one that is closed so I have to use snail mail.

Good luck all

[MARTIN3030]

Regardless of the account being closed they are still obliged to reply.

If you dont get them by the deadline theres a good letter in the bank temps folder to send (alanfromderby)