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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Debt company calling my mobile


Steve25
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A debt company has been phoning me on my mobile every day, they are chasing a Barclaycard debt from 2000 the guy is one of those smarmy types who always has an anwser and be littles you. Is there any way of stopping these calls (it is my business mobile so I have to answer, I am a self empolyed taxi driver)

Steve25

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we had the same problem with british gas ringing my husband on his work mobile sometime 12 times a day we told the over the phone and wrote to them asking them to only communicate through writting then when that didnt work we sent them the hassassment letter then when that didnt work we reported them to the omnbusman eventually they stopped after that. if your debt is from 2000 and you have not paid anything on it it should be statue barred any way. next time they ring ask them to post all the details because you dont remember any debt and even if they can prove it , its statue barred and you are going to report them to the banking omnbusman

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A debt company has been phoning me on my mobile every day, they are chasing a Barclaycard debt from 2000 the guy is one of those smarmy types who always has an anwser and be littles you. Is there any way of stopping these calls (it is my business mobile so I have to answer, I am a self empolyed taxi driver)

Steve25

 

Write to the firm in question stating that you no longer give them permission to contact you via the telephone and that any subsequent calls will be deemed as harassment. Also stick this in for good effect:

 

" As I am sure you are aware, Harassment of Debtors is a criminal offence in England and Wales under Section 40 of the Administration of Justice Act 1970.

 

Furthermore, continued telephone calls after the receipt of a request not to call may constitute a criminal offence under section 127 of the Communications Act 2003.

 

In addition every individual has a right to be free from harassment under s1 of the Protection from Harassment Act 1997. "

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A debt company has been phoning me on my mobile every day, they are chasing a Barclaycard debt from 2000 the guy is one of those smarmy types who always has an anwser and be littles you. Is there any way of stopping these calls (it is my business mobile so I have to answer, I am a self empolyed taxi driver)

Steve25

 

When was the last time you made a payment ? You say it is from 2000 if no payment has been made since then it will be statute barred.

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I have not made any payments, but they say they have written to me at my old address three years ago.

 

The key is if YOU have written, they could have done so a million times; it doesn't class as an acknowledgement.

 

Send that statute barred letter via recorded delivery and do nothing else :)

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