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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cant Pay Council Tax Finally Awarded Council Tax Benefit


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IN APRIL 2009 I WAS UNABLE TO PAY MY COUNCIL TAX BILL .SO I WROTE AND TOLD THEM . SOME TIME LATER SENT ME HOUSING BENEFIT FORM WHILST AS A SELF EMPLOYED PERSON I HAD TO PROVE SO MUCH IT TOOK MONTHS .WHILS I WAS DOING THIS TRYING TO GET IT SORTED SUPPLYING THE FACTS THEY ASKED. COUNCIL GOT A LIABILITY ORDER WITH COSTS ON IT . SO I WAS AWARDED COUNIL TAX BENEFIT .AND A LETTER THIS WEEK SAID IT WAS BACK DATED TO MARCH 2009. JUST GOT A LETTER TODAY SAYING THE BAILIFFS ARE COMING IN AS I HAVE LOST MY RIGHT TO PAY MONTHLY AS I HAVE NOT PAID . SURELY THE COSTS SHOULD NOT HAVE BEEN CHARGED OR THE LIABILITY ORDER OBTAINED. WHAT CAN I DO HERE PLEASE THERE JUST TRYING TO SKIN A CAT HERE .

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The court case was to see whether you were liable to pay council tax, not whether you could afford it, or whether you were entitled to council tax benefit.

You are liable to pay council tax therefore the order is granted, this would happen regardless of whether you were getting CT benefit, the two things are completely seperate. So unfortunately they were correct in getting the order against you, whether the charges are fair is a completely seperate subject........

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Actually, sweets, when I think about this, if i have a tenant waiting for a HB claim to process, whilst i may serve NOSP to cover, I know better than to take it into Court, because if that tenant proves what they are saying, the judge will kick it straight out.

 

Now I'm really not sure about the C/Tax but surely, if you had to go to Court, and could prove that the very people chasing you were the very people causing the benefit delay the result would be similar? Maybe someone who knows could pickup on that point?

 

Perhaps a word with CAB or perhaps the welfare officer at the Council, might sort this out for you.

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Now I'm really not sure about the C/Tax but surely, if you had to go to Court, and could prove that the very people chasing you were the very people causing the benefit delay the result would be similar? Maybe someone who knows could pickup on that point?

 

Its already been established in Liability Order application cases that awaiting a benefit claim is not a legitimate reason for non payment and Liability Orders granted in these cases are valid.

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Its already been established in Liability Order application cases that awaiting a benefit claim is not a legitimate reason for non payment and Liability Orders granted in these cases are valid.

 

Is that really right ss002? That's awful! So, someone just lost their job, waiting for all benefits, including c/tax, if the c/tax take an age, they can still be taken to court and fined for the council's own ineptitude? One of these lobby type organisations wants to do something about that, that is so unfair!

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It is right and actually our local CAB had piles and piles of such files, where one person in the council at one desk is sending out the court summons and at the other desk there is a delay in processing claims. The CAB complained to the council, who didn't give a hoot. Many of those were sick, disabled or had mental health and learning difficulties. They just did not care. They then move on to threatening bailiffs and committal to prison, advise people not to bother to turn up in court, it's a done deal on their part and then send out the accounts with all the added charges for court costs and bailff's fees - all because they haven't process CTB claim!! It is very unfair, a social policy issue and needs addressing. I have been to a liability court hearing to explain on someone's behalf and explained how the council work. The magistrates said "I am sure that is not the case, and they would not threaten you with committal to prison" Yet they had done everything in writing and over the phone. The court didn't care either! They take the word of the council everytime.

 

In fact, the council even tried to intervene with the CAB and get them to refer all the client's back to them without dealing with them!

 

& poor you being self employed, they put you right through the ringer then. They don't even take the word of Revenues and Customs about earnings and apply their own rules!!

 

Incredible and nothing is being done about it!!

 

Right I am off my orange box now!

 

Good luck!

 

JQ

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