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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice Required - Shoplifting


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Hi there - on Saturday I went shopping in Eastcote with my partner at their local Budgens store. My partner, who was quite intoxicated, walked around the store collecting things that he needed as did I. We met up at the tills at the rear of the store where I was paying for my items, I assumed that he had already paid for his. Some time later we visited a local pub where he told me, quite proudly, that he had stolen his items. The conversation degenerated and I left. he followed me to my car (the stolen items were in the boot) and tried to assault me, then he tried to set fire to the rear headrest of my car (the roof was down giving him access). I refused to return the items to him and his threats of violence increased so I managed to get into my car, which he then spat on several times, collected my things from his home and left to return to my home.

 

When I returned home I emailed both Budgens and the Met Police to tell them what had happened. I still have the items in my posession and have offered to return them, but as I live 35 miles away it wont be instant.

 

My now ex-partner is currently sporting an electronic tag, monitored by Serco, for driving his mothers car and crashing it, without insurance, and being 3 times over the legal limit.

 

He has been contacting me via text message today telling me that he is appearing in court tomorrow and that I need to get in touch with him as the incident in Budgens involved me. I am in no hurry to speak to him but am concerned that he may have implicated me in some way as we both arrived at Budgens and left together, although only I paid for my shopping (I have the receipt).

 

I have also stressed to the Met Police that I am concerned for my own safety due to his violent nature.

 

I need to know what, if any, charges could be brought against me and what further charges he is likely to receive given that he is already tagged.

 

Please help, I am extremely worried.

 

Many thanks

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you did the right thing and no need to worry about it. best thing to do ring police and chase it up with them, there must have an non-emergency number, explain again and see what there have to say, maybe a police will come round take a statement and take the items from you to return. you will have to provide details of your ex-partner and the police may check cctv if there was any, which is there is, then will prove your innocence

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It's early days for the police to get back to you really. I'm suprised Budgens haven't been back in touch though. Under the circumstances I would think they would be happy to receive their goods back & doubt very much whether they would want to press charges & under those circumstances I doubt whether the police would pursue it any further.

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