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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot : Has anyone ever tried this .....


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I'm having a battle with Cabot over a Morgan Stanley/Goldfish account which they have purchased. See this thread: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/131660-fred-bassett-morgan-stanley.html

 

Now, I think their argument is full of holes for many reasons, chief of which is the lack of an enforceable CCA.

 

As it happens, I will be visiting the area where Cabot are based in a couple of weeks time and it occurred to me that if they have the valid paperwork, they ought to be more than happy for me to visit their office and view it.

 

Is this a good idea? What have I got to lose? Are they likely to do it? etc. etc. I can see a few pitfalls in this approach and would appreciate any advice I can get.

 

Regards to all.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Ive been tempted to do the same thing, however, my fear would be that Id get there and they'd say, Oh sorry all our paperwork is at the branch in Switzerland!!!! or something like that.

 

Just my opinion though, if you do go, please let CAG know what happened, Id love to know.

 

OH has often mentioned taking a nice little gift for them, but then we might end up spending the rest of our lives behind bars, so..... we thought better of it. Then we found CAG, WAHOO!

 

Red

 

Well I didn't intend to go unannounced. My intention is to write to them first and try to set an appointed time. Essentially I want to call their bluff. The way I see it, If they've got the valid paperwork they ought to be more than happy to show it to me. If they haven't, they've got something to hide.

 

What I'm not sure about is whether they would have received all of the paperwork from Goldfish in the first place. Cabot bought the debt. Would they have got the original paperwork to go with it?

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Cabot bought a Morgan Stanley account in my name. I argued it was uinenforceable but at a push they could probably have had it enforcead. Sheer chutzpah won the day and they never pursued me for it again.

 

On the point you raise, I doubt anyone would even come to reception to see you.

 

Like I said Pinky, I don;t intend to turn up out of the blue. It's 'gesture politics' if you like. I will invite them to let me see the original documents. If they refuse then it won't look very good on them if they then produce the same if they take me to court.

 

I just wonder if anyone has done this before. I'd be very surprised if it hasn't happened.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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The question now is: Would Goldfish have handed over all of the original paperwork when the debt was sold to Cabot? To my mind it would be crazy if they hadn't, but this is the world of DCA's where nothing would surprise me.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Oh well, it's done now. Let's see what happens.

 

Cabot Financial

PO Box 241

West Malling

Kent

ME19 4NA

 

FAO xxxxxxxxxxxxxxxxx

 

6rd August 2009

 

Dear Sir,

 

Account In Dispute – I Acknowledge No Debt to your Company

 

ACCOUNT NUMBER: xxxxxxxxxxxxxxxxxxxxxx

 

I refer to your letter dated 29th July and my emailed reply of 3rd August.

 

I will be in Kent between 15th – 17th August, not very far from your offices. I would be grateful if you could let me visit your office so that I can see the original agreement, bearing my signature, in relation to this account. I would also like to see any other documents relating to this account. As my request amounts to a Subject Access Request, I will of course be willing to pay the £10 fee normally associated with such a request, provided that you let me utilise your copying facilities for any documents that I feel I need.

 

I imagine that the best day for me to do this would be on Monday 17th August, but am quite happy to visit on either the Saturday or Sunday if this is convenient. Cabot always seems to be very keen to threaten its customers with doorstep visits, so I feel quite sure that you won’t mind me visiting you. If you are unwilling to allow this, please would you be kind enough to let me have your reasons in writing.

 

If I do not hear from you then I will assume that it is OK to visit your premises to view these documents and will do so on Monday 17th August 2009 at approximately 11 am. As I am one of your valued customers, feel free to invite me out to lunch.

 

Yours faithfully,

 

 

Fred Bassett

  • Haha 1

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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I would be very surprised if they had any paperwork. Remember, these debts are sold in large tranches. Generally,they are provided with a electronic 'file' which contains all the information the OC knows (date agreement taken, debt outstanding, etc.)

 

I'm sure you are right. What can they do without the original though?

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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I've made this offer with 2 creditors both of which supplied signed cca.s however they alleged prescribed terms were on the reverse. I offered to vist there offices to confirm that the prescribed terms were genuinely on the reverse of the original documents. I Stated I was prepared to visit there offices to examine the original document which they would be required to produce in court if they indeed intended to carryout that threat.

My job takes me all over the country so I could have visited them.

Both Creditors seem to have shut up. One since September last year and one since march this year. These creditors were very aggressive but my offer to visit seems to have tripped them up.

Take Care

Jon

 

Thanks Jon. This is what I'm expecting with Cabot. In my case, I'm wondering, if they did actually accept my offer, which of the 3 different sets of terms and conditions would be with the 'original'.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Interesting, very interesting.

 

CahootLetter120809.jpg

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Cabot Financial

PO Box No 241

West Malling

Kent

ME19 4NA

FAO xxxxxxxxxxxxxxxxxx

 

13th August 2009

 

 

Dear xxxxxxxxxxxxxxx,

 

With reference to your letter dated 12th August 2009. Thank you for confirming that you do not have a copy of a properly-executed agreement in relation to this account.

 

I trust that you will now accept that this account is in serious dispute because of your failure to provide this information. I trust also that Cabot will now obey the law and cease collections activity on this account until such time as you are able fulfill your legal obligations in this respect.

 

Yours sincerely,

 

 

Fred Bassett

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Well at least they took you seriously Fred!

 

I assume they sent you a copy of what you already have, in which case I would say they were struggling.

 

david

 

Quite correct David, that's what they sent. I didn't expect anything else to be honest.

 

Regards.

 

Fred

  • Haha 1

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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So if the original copy has been destroyed, how are they going to proceed? Surely they would have to produce the original in court in order to prove it was properly executed?

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Theres some lovely pubs in West Malling Fred...but somehow i doubt you'll hear anything so i reckon your buying your own lunch lmao !!!!:D:D:D

 

Just been to a lovely pub in Farningham and had a couple of excellent pints of real ale. Very nice indeed. Nice part of the world this. Not as nice as Dorset though!

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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CahootLetter130809.jpg

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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This is the 3rd, identical, letter I've had from Cabot. What they really mean to say is this:

 

Please call us on 0845 0700 116 (Minicom: 01732 524630) urgently, and speak to one our paid thugs about your account. It is vital to us that you do this because we have f*** all chance of frightening you in writing without giving you the sort of evidence that you could take to Channel 4 Dispatches.

 

It is our aim to lie to our "customers" as to the kind of powers we actually have, especially in regard to the accounts where no provable agreement exists in order to maximise our profits from accounts that we purchased for 10p in pound.

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Now here's the thing. I have a much larger debt than this one which is also now in the hands of Cabot. This one originated with Cahoot and although I've SAR'd Cahoot, they have sent me just statements, 3 times. Cahoot defaulted me on this but never served a default notice. Up to now, I've accepted this agreement as enforceable and have been paying Cabot a regular amount. See this thread: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/144299-fred-bassett-cahoot.html

 

I think the time is right to take Cahoot to court with regard to my SAR. I've made the necessary complaints to the Information Commissioner, but as we all know, they are as much use as an ashtray on a motorbike.

 

As far as Cabot are concerned, I just wonder if the same approach could be used twice. I don't think I have much to lose by trying.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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The ICO were the only people who successfully obtained my SAR from MBNA, albeit after 8 months, so am quite surprised at what you say. Surely though while you have got your claim in with the ICO, you at least have a ref no to present to them and therefore hold the account in dispute till they produce it:?

 

I don't think I have. The SAR went to Cahoot, but the account is now with Cabot. I need to get the information from Cahoot.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Well then, I would report Cahoot to the ICO. It's quick and easy online and they responded very quickly to me, all done by email so print off hard copies.....;)

 

ps. who got the £10 ??

 

Yep, think you'r right. To be honest, I thought I already had. The £10 went to Cahoot.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Share on other sites

I just realised that I did make a complain to the ICO about Cahoot's lack of response to my SAR. That was back in February this year. I've also got an outstanding complaint with them regarding the Halifax. Not only that, but my first ever dealings with them were very unsatisfactory indeed.

 

As far as I'm concerned, the ICO are a bunch of useless to**ers. I've just sent them a rocket but I don't hold out too much hope. Cahoot are taking the mickey and they know it.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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How strange! Did you do it online? Did you get an email response? With a case number? If so, get back to them and remind them :eek:

 

Yes, yes and yes.

 

I don't see this as strange - to me it is par for the course. They're f*****g useless as far as I'm concerned. They still haven't even attempted to resolve a complaint I have with the Halifax and my first dealings with them were this: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/76626-lloyds-tsb-will-they.html#post919212

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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