First Plus PPI

[rkm123]

Hi. I already have one claim just going to the ombudsman with First Plus. I have discovered however that;

 

My husband took PPI on a loan in 05 with First Plus which we consolidated in 06 (the 06 one is the one underway with the Ombudsman).

 

He paid 7k in PPI on this 05 loan.

 

When consolidated less than a year later he got nothing back. Just a new PPI on the new loan.

 

I have done my SAR and my first letter to First Plus but they have come back with this and I don't know what to do....

 

I note from our records that the loan and Payment Protection Insurance we sold by Freedom Finance Ltd. Unfortunately this means that Firstplus does not have access to the telephone calls made at the time of the application. I am therefore unable to investigate the sale of the insurance. I have however passed details of your concerns to the complaints team at Freedom Finance. As they are responsible for the sale, they will investigate and respond in line with the current complaint procedures.

 

It then goes on to say if I want to talk about this further, am disattisfied with the response or wish to escalate internally, then I am to call them. I have 8 weeks to respond.

 

Now, yes I did go through FF on this first loan and PPI but my gripe is that First Plus didnt refund any of the 7k PPI after less than one year of use when the loan was consolidated.

 

Do I go to Freedom, do I go back to First Plus or do I wait for Freedom to come to me.

 

Please help!

[alanalana]

Hi. I already have one claim just going to the ombudsman with First Plus. I have discovered however that;

 

My husband took PPI on a loan in 05 with First Plus which we consolidated in 06 (the 06 one is the one underway with the Ombudsman).

 

He paid 7k in PPI on this 05 loan.

 

When consolidated less than a year later he got nothing back. Just a new PPI on the new loan.

 

I have done my SAR and my first letter to First Plus but they have come back with this and I don't know what to do....

 

I note from our records that the loan and Payment Protection Insurance we sold by Freedom Finance Ltd. Unfortunately this means that Firstplus does not have access to the telephone calls made at the time of the application. I am therefore unable to investigate the sale of the insurance. I have however passed details of your concerns to the complaints team at Freedom Finance. As they are responsible for the sale, they will investigate and respond in line with the current complaint procedures.

 

It then goes on to say if I want to talk about this further, am disattisfied with the response or wish to escalate internally, then I am to call them. I have 8 weeks to respond.

 

Now, yes I did go through FF on this first loan and PPI but my gripe is that First Plus didnt refund any of the 7k PPI after less than one year of use when the loan was consolidated.

 

Do I go to Freedom, do I go back to First Plus or do I wait for Freedom to come to me.

 

Please help!

 

 

What header is on the Consumer Credit Agreement for the first loan in 2005?

 

If it is First Plus as I suspect it will be then go for them for a refund and as you already have a complaint in with the FOS give them a quick call and tell them what you have discovered. IE an earlier loan refinanced by the second loan that you have submitted a claim for. Tell them there appears to have been no PPI refund on refinancing to the second loan. I am sure they will be very interested.

 

If however the CCA is headed with Freedom Finance which I doubt then you should start a separate claim against Freedom Finance for mis-selling on the first loan.

 

Do you have the CCAs on both loans?

 

aa

[rkm123]

Hi thanks for your help. I have the CCA for both loans and both are entitled First Plus.

 

I have had a letter from Freedom this morning asking me seven questions. They state they will officially acknowledge my complaint when I answer them.

 

1. on what basis do you believe that the PPI was misold

2. Why do you think the advice was incorrect

3. What did the advisor say to give you the impression that the PPI was not optional

4. What did the advisor say that implied that taking the policy would assist your credit application (I never mentioned this in my letter)

5. What did you tell our advisor regarding your existing levels of cover and why do you believe that this cover would have been sufficient to protect your loan

6. On what grounds do you base your allegation that out advisor had no financial background

7. Why were you not aware that the PPI was added to your loan and would incur interest? This was clearly stated on the statement of price sent to you and the credit agreement that you signed.

 

Now I answered most of these questions in the letter I originally sent to First Plus. Where do I go now? My claim with the FSO has only just gone in for the other PPI. It's all very confusing.

 

Thank you for helping

[alanalana]

Hi thanks for your help. I have the CCA for both loans and both are entitled First Plus.

 

I have had a letter from Freedom this morning asking me seven questions. They state they will officially acknowledge my complaint when I answer them.

 

1. on what basis do you believe that the PPI was misold

2. Why do you think the advice was incorrect

3. What did the advisor say to give you the impression that the PPI was not optional

4. What did the advisor say that implied that taking the policy would assist your credit application (I never mentioned this in my letter)

5. What did you tell our advisor regarding your existing levels of cover and why do you believe that this cover would have been sufficient to protect your loan

6. On what grounds do you base your allegation that out advisor had no financial background

7. Why were you not aware that the PPI was added to your loan and would incur interest? This was clearly stated on the statement of price sent to you and the credit agreement that you signed.

 

Now I answered most of these questions in the letter I originally sent to First Plus. Where do I go now? My claim with the FSO has only just gone in for the other PPI. It's all very confusing.

 

Thank you for helping

 

To help you answer those questions you will need to do some homework. Please have a look through these links and see if your circumstances fit in with any of the mis-selling factors.

 

PPI - Some Notes for Claimants..

 

For claims before 2005 and the FSA ruling from which campaign

How to tell if you’ve been mis-sold PPI

 

Quick check: were you mis-sold? - How to tell if you’ve been mis-sold PPI

 

 

There is much more in here as well.

 

Mis-sold PPI? Want your money back? use these links to help

 

You can answer freedom and see what they come up with but IMO concentrate on the name on the Consumer Credit Agreement it was First Plus and not freedom.

[rkm123]

Hi thanks for your help again.

 

I have already covered 99% of these points in my original letter to First Plus which they say they have seen at Freedom.

 

I have rehashed the letter and will send it tomorrow. I suspect it will come back with either a general no or a re-direction back to First Plus.

 

I also have an Egg card PPI which I am in the middle of. They have said that my husband must have ticked the box on the online application in 2001 and that cannot be altered by egg staff but he didn't know he had it. I deal with all the payments and banking etc and assumed he knew about the PPI when the online statements came in (I checked them not him). The thing is he had a pre-existing medical condition which would surely have disallowed a claim? The have sent me the ombudsman booklet but I have not told them about the medical thing yet. Do I go back to them with it or go straight to the ombudsman?

 

Im so grateful for any advice, getting a bit over my head now and stress is creeping in.

Edited July 30, 2009 by rkm123
clarification

[alanalana]

Hi thanks for your help again.

 

I have already covered 99% of these points in my original letter to First Plus which they say they have seen at Freedom.

 

I have rehashed the letter and will send it tomorrow. I suspect it will come back with either a general no or a re-direction back to First Plus.

 

I also have an Egg card PPI which I am in the middle of. They have said that my husband must have ticked the box on the online application in 2001 and that cannot be altered by egg staff but he didn't know he had it. I deal with all the payments and banking etc and assumed he knew about the PPI when the online statements came in (I checked them not him). The thing is he had a pre-existing medical condition which would surely have disallowed a claim? The have sent me the ombudsman booklet but I have not told them about the medical thing yet. Do I go back to them with it or go straight to the ombudsman?

 

Im so grateful for any advice, getting a bit over my head now and stress is creeping in.

 

This would as you suggest would most likely have precluded him from making a claim but you would be advised to try and get a copy of the terms and conditions applicable to the card at the time it was taken out.

 

If you have certified proof of a pre existing medical condition then you should send them a copy it could make them take notice of your claim.