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    • That the value I paid for.. 250..  The cctv footage it's archived. 2 of them.. 
    • No copy of signature.. Just a name "jolly"... On tracking no proof of signature 
    • Thanks for the message that is what I thought. In the mean time they have sent another message, below, I can’t follow up with Amazon until 48 hours. But I will go armed.    “Your return period is 30 days with ourselves and then you are covered under the manufacturer’s warranty.”    
    • OK, I found the letter I was looking for:     Dear Sir/Madam,   Reference: [order number]   On [date], I placed an order for a [item] and it was delivered by you on [date].   I have discovered that the [item] has the following problem: [give details].   The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.    Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item.    I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you.    I also require you to confirm you will arrange for [the item] to be collected.   I look forward to hearing from you.   Yours faithfully, [Your name]
    • Pleased to hear that.   A general comment, for future readers of this thread, from my experiences of being an Executor.   Most large companies have a centralised 'Bereavement' department and I've found it's best to notify the death to them rather than the general customer service call centres. Search the company's website for 'bereavement'.   The bereavement departments are in my experience staffed by people who understand the processes when someone dies both for the relatives/executors and within their own companies and they get things sorted efficiently. (I've never had to use Vodafone's though).
  • Our picks

    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 8 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 12 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
MakemBill

Multiple debts, multiple stresses

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OK guys'n'gals, i'm a fresher on here so be gentle, lol!

 

Quick outline of me;

 

I pay minimal amounts to many debt agencies for my wife and I ncluding to;

Lowell

Wescott

Carters

Robinson Wey

Eversheds

Cabot

CLF and probably a few more.

Not to mention first parties who haven't passed things on, Barclaycard and Northern Rock.

 

I have court orders against me from Eversheds (repossessed home mortgage paying about £28 a month, and Northen Rock, paying £30 a month).

 

I get threats on a weekly basis and have done for months if not years.

 

I want to know, if possible, how I stand with getting some of these guys off my back. I am getting probably 12 to 15 calls a day from probably 4 or 5 firms and I am not answering them as they are never polite and are always aggressive. As I have been paying these guys monthly, some only £1 a month, where do I stand with the CCA letter issue. Am I already acknowledging the debt so unable to use this action? Or can I go down that line and rid myself of a continued stress.

I also get sick of companies offering me "amazing" deals of 50%, or 65% or in the case of Eversheds, 90% discounts.

If I could pay that, I'd be spreading it all around guys.

 

So, any advice is good advice. I acknowledge on here that I used the credit and morally I should repay the credit. However, I never borrowed off half of these guys initially and don't feel so morally bound.

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OK guys'n'gals, i'm a fresher on here so be gentle, lol!

 

Quick outline of me;

 

I pay minimal amounts to many debt agencies for my wife and I ncluding to;

Lowell

Wescott

Carters

Robinson Wey

Eversheds

Cabot

CLF and probably a few more.

Not to mention first parties who haven't passed things on, Barclaycard and Northern Rock.

 

I have court orders against me from Eversheds (repossessed home mortgage paying about £28 a month, and Northen Rock, paying £30 a month).

 

I get threats on a weekly basis and have done for months if not years.

 

I want to know, if possible, how I stand with getting some of these guys off my back. I am getting probably 12 to 15 calls a day from probably 4 or 5 firms and I am not answering them as they are never polite and are always aggressive. As I have been paying these guys monthly, some only £1 a month, where do I stand with the CCA letter issue. Am I already acknowledging the debt so unable to use this action? Or can I go down that line and rid myself of a continued stress.

I also get sick of companies offering me "amazing" deals of 50%, or 65% or in the case of Eversheds, 90% discounts.

If I could pay that, I'd be spreading it all around guys.

 

So, any advice is good advice. I acknowledge on here that I used the credit and morally I should repay the credit. However, I never borrowed off half of these guys initially and don't feel so morally bound.

 

Sorry to hear about your problems, i was in a similar situation a couple of years ago, after ignoring my debts for about a year and becoming extremely depressed i entered into an IVA, which releaved the matter for me a great deal, however, i have recently come across this site, knowing what i know now, i feel i could do better myself at managing my own debts.

 

Take time to read through the many threads before deciding, you will also get some excellent help from the many knowledgable users.

 

Hope you get things sorted.


The retailers worst nightmare !

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Thanks for your support BBM. I browsed the site before joining up and was very impressed by the work done on here by some very knowledgable and patients people.

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