Mackenzie Hall Solicitors

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Mhall have no rights to take away anything that isn't yours so if they repeat that nonsense report them.

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With all the advice on this thread you probably know more about the law than the MHall threat monkey who called.

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Write to the cretins at Mhall and tell them to remove your mum's phone number from their database/back of envelope whatever. tell them to confirm they have done so in writing. Any further calls to that number will be treated as harrassment and the matter reported to the telephone regulator and the police. That is a separate offence to the other matters so it is important you write.

 

Also write and ask MHall for a copy of their complaints procedure. They must send you details - Ignoring your request is a cause for complaint in itself. Then make a complaint stating they are rude, aggressive and bullying. They have eight weeks to respiond and resolve the complaint. If they don't you can ratch up the complaint to the Financial Ombudsman. You can copy the OFT into this as well.

 

All this just shows you have tried to resolve the matter and it those cretins at Mhall who are playing silly beggars.

 

Oh and I would ignore their demands for payment. Just tell them the matter is in dispute and until they resolve your complaint you won't be opeing your wallet to them. If they start action bolshi - tough on them.

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Why are you paying them for a debt they have yet to prove is theirs to collect? The offer of a reduced settlement is MacHall speak for "we don't have any paperwork but well accept anything from you to keep our staff in dougnuts". I'd cancel the standing order until they come up with anything concrete.