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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Monument sent copy of Reply Card


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Joining the many fellow challengers I have sent of my Requests to the card Co's

 

I have just recieved the following back from Monument

 

please have a look and confirm what is possible, I belive if I understand things right that this is a reply card and not an agreement so not an executed contract.

 

they have also enclosed some T/C's which i think relate to 2007 as the ref code on the bottom is BN17 05/07 and all the default charges are £12.00

 

please take a look and advice on next step would be greatfully recieved.:roll:

App form .pdf.pdf

Monument Reply1.pdf.pdf

Please except my sincere thanks for any help... Knowledge can be dangerous but experience is priceless!

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One thing that people don't understand is that they are required to send a "true copy " of the agreement in response to a request under s78 of the CCA 1974. However, the concept of "true copy" dates back to the days when copies were made with quill pens on parchment - there is no requirment for an exact copy, just the terms and conditions of the agreement. Under the regulations, a "true copy" doesn't have to have a signature on it. So companies like this usually comply with a s78 request by sending a photocopy of application forms and recent T&Cs.

 

So, in your case, they probably havn't complied with s78 as they have not sent anything with T&Cs on.

 

Even so, something that is a "true copy" is not necessarily enforceable. In your case, the 'agreement' has none of the prescribed terms on it, so it is unenforceable.

 

 

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Thanks for that,

 

Good reading!

 

So were are you now with the DCA? have they pushed you further?

not that I am bothered as I believe with the many brains in here we can beat the button pushers that send these letters.

 

for years we have suffered, the goverment has tryed to stop the loan sharks and these companies have taken there place.

 

but like all fish they get caught (the big ones take a little longer)

 

please keep me informed on you results.

 

TPM

Please except my sincere thanks for any help... Knowledge can be dangerous but experience is priceless!

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