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    • You can be sure that pardoning himself, stopping the other prosecutions and vengeance will be his first priorities if he wins. i dont think he will win, but no surety on that
    • The other cases aren't going to happen before November though, are they? Reporters are saying he can't pardon himself for a state conviction. He would have to lean on the governor of New York state, as I understand it.
    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My Monument(al) Journey


Dave J
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Hi all,

 

Monument have requested £5 for each statement following my DPA request. I am hoping my request is useful to someone.

 

Data Protection Act disclosure request

 

 

Dear X

 

ACCOUNT NAME: X

ACCOUNT NUMBER: X

YOUR REFERENCE: X

 

 

Thank you for responding to my initial letter.

 

Please be advised that I am not willing to pay £5 per statement for complete records of the information you hold about me. I can only presume you are unaware of your obligations under the Data Protection Act 1998 that you must provide information held of a personal nature within 40 days of a request. If it is of any help to you I have provided a link to a website which will inform you further of your legal obligations.

 

http://www.opsi.gov.uk/acts/acts1998/19980029.htm

 

If you are in any doubt whether or not statement information is construed as personal data I refer you to the case of Durant v Financial Services Authority [2003] EWCA Civ 1746

which qualifies that this information is indeed applicable.

 

In order to waste no further time I have included a cheque for £10 which you are entitled to charge for administration purposes. You have 27 days remaining to provide the information requested in my initial letter after which I will and without further warning, report back to the Information Commissioner a flagrant breach of the Act.

 

Yours sincerely,

 

X

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  • 1 month later...

Hi Loula,

 

Nothing back yet, i will call them tomorrow and let you have an update. If i'm not successful i will proceed with an estimate.

 

I had a good look through the IC's website but i don't think they're a very heavy handed bunch. I may or may not report them I haven't decided yet.

 

Thanks for your interest

 

Dave

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I called them, spoke to a nice girl who didn't know what i was talking about. Received a call telling me the person i need to speak to will call on Monday. Not that impressed but good enough for now. I WILL get my money back from these charlatans!

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Your letter is very good and I hope you get the information you require as soon as possible.

 

Just a quick question - you say in your letter that you are sending the cheque in order to waste no further time. Did you send the cheque to them originally, with your first Subject Access Request?

 

The reason I ask is that the 40 day timescale starts ticking as soon as the company is in receipt of both the written request and the fee.

 

Good luck with your fight!

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Joanne unfortunately i did not send the cheque initially however that particular letter was dated 20th March which means they are on day 36. I can't see the data coming in the next 4 days anyway, they don't have a clue whats going on.

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Well how wrong was i, my data arrived today just found it after coming back from work. Something extremely interesting has come to light.

 

I'll paraphase the cover letter from Emma Fairchild

 

"Please find enclosed statements dating from 10th December 2003 until 10th April 2006 as requested. Due to a technical problem I have been unable to obtain statements dated from June 2003 (when the account was opened) until December 2003 but would like to reassure you that no charges were applied to your account during this period"

 

Well unlucky for them i was routing through an old drawer last week and found a few of my various statements from a while back.

 

Yes you guessed it statements from BOTH 10/03 and 11/03 in which charges WERE applied.

 

Therefore the data subject request is a lie. I have paid for this information and do not expect to be lied to.

 

What is my next step? Surely this is very serious indeed?

 

A fuming Dave J

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Yummy. It's nice when the banks made mistakes as it then generally means that the fight becomes much easier.

 

How much are the charges and how much are the charges which you have just discovered

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Hi guys thanks for your response,

 

The charges on the statements they have sent me are £140, there are 2 charges of £20 separately on the 'hidden' statements in my possession. I am unaware of the charges on a further 3 (possibly 4) statements.

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Write them an abrupt letter requiring an explanation of the "technical problem" which prevents them from dislosing the missing statements and if they do not have this information how can they know that there are no charges. Don't let on as to what you have discovered for the moment. Send your letter recorded.

 

tell them that clearly their letter shows that they do have the nformation and therefore yo consider that they are obstructing your SAR which is a statutory right under the DPA

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I've written a letter on your advice BF, this will be sent tomorrow by recorded delivery.

 

 

Following receipt of your letter and requested information of the 21st April 2006 I am disappointed to see that due to an apparent technical problem you are unable to produce full information held about me under the Data Protection Act 1998.

 

I’m sure you can understand the difficulties I face in understanding the situation. You claim that you are unable to obtain statements dated from June 2003 yet are keen to point out with confidence that no charges were applied in the period. It does beg the question how you can possibly confirm this without looking at the ‘unobtainable’ data?

 

I suggest the Information Commissioner would have similar difficulties understanding your obvious obstructions to my full Subject Access Request especially as it is clearly my statutory right to do so under the Act.

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  • 3 weeks later...

I received a letter back with some excuses along the lines of

 

"our system was down, we searched for the wrong thing etc etc."

 

Anyway i now how all statements together with an apology, maybe they are reading this post right now?!

 

Prelim letter on the way £220 + £60 interest

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  • 1 year later...
The 40 days were up on Wednesday 12th. Cheque was cashed 28th March and credited to my account (fools)

 

Hi,

 

Could I possibly ask to see a template type letter of your dealings with the IC ... I am STILL awaiting a reply to my DSAR request from 3 months ago ... I've lost patience with Monument .... I'm currently searching through this website for other Monument experiences. Thanks

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I received a letter back with some excuses along the lines of

 

"our system was down, we searched for the wrong thing etc etc."

 

Anyway i now how all statements together with an apology, maybe they are reading this post right now?!

 

Prelim letter on the way £220 + £60 interest

 

Hi, what was your outcome please?

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  • 11 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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