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Joanne

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About Joanne

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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Can I be cheeky and ask where this offer is detailed?
  3. Your letter is very good and I hope you get the information you require as soon as possible. Just a quick question - you say in your letter that you are sending the cheque in order to waste no further time. Did you send the cheque to them originally, with your first Subject Access Request? The reason I ask is that the 40 day timescale starts ticking as soon as the company is in receipt of both the written request and the fee. Good luck with your fight!
  4. Would they accept a copy of a statement to confirm it's your account? It will have the same details on as a cheque would.
  5. It's unlikely that they will supply you with any further information now so, as I mentioned earlier, I believe that the only way for you now is to report them to the Information Commissioner. We had to report them a couple of months ago as they refused twice to supply even a breakdown of charges, let alone copy statements. The Information Commissioner intervened and the statements followed soon after.
  6. Report them to the Information Commissioner! We had to take this step and ask the Commissioner to intervene, as Yorkshire refused point blank each time. They later backed down when the Commissioner got in touch with them, and the statements arrived through the mail! It took a while for all this to happen but it's worth the wait. Good luck.
  7. Hi again, Thank you so much for your messages of support, much appreciated! Just to let you know that we have received a telephone call this morning from the Yorkshire to say that they they DO have to supply us with the info under the Data Protection Act!!! Well that's no surprise is it?!? It's what we have been trying to tell them all along! They say they need to request the information but we should receive it within the next five working days. I suppose that's what happens when you have to get the Information Commissioner involved, lol !! It's very likely that we will
  8. Hi everyone, I mainly post on MoneySavingExpert but thought others may find my story useful! It's been a long winded process so far so here's the condensed version! We wrote to Clydesdale Bank (trading as Yorkshire Bank) to request copies of bank statements. They returned our cheque for £10 and said we were not entitled to the information. We phoned the bank to discuss the matter but they just kept saying that statements weren't covered by the Data Protection Act. We said that if they didn't supply the info then we would be making a complaint to the Information Commissioner (IC
  9. my partner has successfully claimed of MBNA and it has taken less than 10 days to do. He was fairly confident on the phone with regards to his rights (thanks to here and MSE) and really just kept referring to Durant vs FSA and they agreed to send this out after 3 phonecalls. I think he did mention the ICO and that he would complain if not provided with copies. The 2nd stage was a case of basically one letter asking to contact their customer advocate office, a return phonecall saying that it was in the T&Cs of the account that this was charged. Just keep your point on track, dont
  10. my partner has successfully claimed of MBNA and it has taken less than 10 days to do. He was fairly confident on the phone with regards to his rights (thanks to here and MSE) and really just kept referring to Durant vs FSA and they agreed to send this out after 3 phonecalls. I think he did mention the ICO and that he would complain if not provided with copies. The 2nd stage was a case of basically one letter asking to contact their customer advocate office, a return phonecall saying that it was in the T&Cs of the account that this was charged. Just keep your point on track, dont
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