Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

CCA Response


SCC
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5483 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have received the attached response from Amex to my CCA request. My request was send on 1 April 2009 and only received the attached today 25.04.09. Have already sent 2nd letter advising that they are in breach as they did not supply documentation in prescribed time.

 

Can anyone advise if this is a binding CCA.:-|

Amex.pdf

Link to post
Share on other sites

The first single page application form is the important doc and i don't see any prescribed terms there so unenforceable.

 

It's 2003 i think i can see.

 

The rest of the pages are just T&S and an updated unsigned agreement that they vary - unrelated to your original application form for the purposes of enforceability.

 

Have a look at my thread:

http://www.consumeractiongroup.co.uk/forum/amex/184309-davey-amex.html

 

Hopefully a mod will move your thread to the Amex forum as it's currently in the DCA Successes and therefore might not get noticed so much.

 

Davey

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

Link to post
Share on other sites

Many thanks for reviewing the doc's.

I have taken a look at your link. Question - did you receive a response to your letter that you sent after you received the CCA docs?

Thanks

Link to post
Share on other sites

My reply to them (post 16) after they sent the application form is on post 24:

 

They failed to reply correctly to the points raised (as they do!). It was a standard template letter that others have had and which ignored the issues at hand.

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

Link to post
Share on other sites

Yours needs to be amended to your own requirements as you don't have exactly the same issues as myself:

 

 

Dear Madam,

 

Thank you for your reply to my statutory request for information albeit received on the (ENTER DATE ***) and over the 12 + 2 days required.

 

I note that in reply to that request you sent the following:

 

* 1. A signed Application form

 

* 2. Updated copy agreements (unsigned)

 

* 3. Terms and Conditions

 

With these documents in mind perhaps you could clarify matters. Documents 2 & 3 obviously do not contain any signatures.

 

Document number 1 appears to be a pre-contractual Application form. This form is dated (ENTER DATE ***) and does not create a Legally compliant or enforceable document as there are no Prescribed Terms in evidence on the Application form itself.

 

For your information:

 

s61 (1)a CCA - Signing of agreement;

(1) A regulated agreement is not properly executed unless—

(a) a document in the prescribed form itself containing all the prescribed terms and conforming to regulations under section 60(1) is signed in the prescribed manner both by the debtor or hirer and by or on behalf of the creditor or owner, and

(b) the document embodies all the terms of the agreement, other than implied terms, and

 

© the document is, when presented or sent to the debtor or hirer for signature, in such a state that all its terms are readily legible.

 

Also:

s127(3) CCA:

(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a) (signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

 

I am aware that under Section 78 of the Consumer Credit Act 1974 (**CCA1974**) you are permitted to omit signatures and other details from copy documents in reply to a request under the same act.

But i am sure you will agree as a law abiding organisation that what you have supplied to date, does not conform to the regulations and therefore as a Pre-April 2007 agreement, is Irredeemably Unenforceable as you have failed to supply a document signed myself that contains the prescribed terms as per section 61(a) and section 127(3) of the CCA 1974.

 

In this instance i would like to take the opportunity to refer you to the following in the case of Wilson v Hurstanger (2007) EWCA Civ 299:

 

"...Schedule 6 is to ensure that, as an inflexible condition of enforceability, certain basic minimum terms are included which the parties (with the benefit of legal advice if necessary) and/or the court can identify within the four corners of the agreement. Those minimum provisions combined with the requirement under section 61 that all the terms should be in a single document, and backed up by the provisions of section 127 (3), ensure that these core terms are expressly set out in the agreement itself:

they cannot be orally agreed; they cannot be found in another document; they cannot be implied; and above all they cannot be in the slightest mis-stated. As a matter of policy, the lender is denied any room for manoeuvre in respect of them."

In relation to the above, the document you have supplied, fails in respect of Schedule 6 of the Consumer Credit (agreement) Regulations 1983. The signed document does not include (embodied within that document) terms stating the rate of interest on the credit to be provided under the agreement. There are also no terms stating how a debtor is to discharge their obligation under the amount of repayments, the frequency and the timing of repayments, the dates of repayments neither does the document headed “Credit Card Application” give information as to the power available to the creditor to vary what is payable.

 

I hope this new information has been of some assistance and I am sure you will be able to agree the issues i have raised are pertinent in this case.

 

Please also note that i am aware that the permission to process data with the Credit Reference Agencies is included within a properly executed agreement and as you have not supplied that agreement you are precluded from processing said data.

 

Therefore, in line with the principles of the Pre Action Protocols, please supply me by return a copy of a signed original credit card agreement containing the Prescribed Terms. If that is not possible, then please state how you intend to resolve this situation amicably. If you feel you can not reach an accommodation to suit both parties in these circumstances then please reply giving your reasons and i will pass the matter to my Solicitor who is currently dealing with other cases of a similar nature.

 

Please do not reply that you:

 

A: Have complied with Section 78 of the CC1974 (I am aware you may have done so and this is quite clearly not what these issues are in relation to.)

 

B. That payments made toward the above account are all that is required to enforce this account in a Court of Law.

 

C. That the Application form IS the agreement, as i have clearly shown through quotes from the relevant regulations and case Law that this is not so.

 

D. That the Prescribed Terms can be found on another document other than a signature document. (As I have already shown, this is not permitted to be the case.)

 

I suggest you reply to all points raised and not to ignore or disregard any detail I require an explanation to.

 

In your reply please include a breakdown of all interest and charges incurred and payments made towards the above card for the lifetime of the account since inception date.

 

I look forward to your response.

 

Yours faithfully"

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

Link to post
Share on other sites

Thread moved to Amex forum as requested. :D

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...