Broadband performance, awful

[StuzaTheGreat]

Hey guys

 

OK- i've got Sky *just* installed and its awefull. I connect at 7.6 (i have the 8 package) but I think whats ruining my bandwidth is the contention i.e. its oversubscribed. I am lucky to get 250k a second - i get more from my mobile!

 

I also have two Sky HD's with the full packages which I want to keep.

 

Can I get out of the £10 a month Sky broadband as the performance is dire? Remember, its brand new install, a day old. I am about to request virgin 50meg instead which is in my area.

 

 

(please be aware im in IT, i know its not the source servers and its not my I7/6gig tripple Channel ram/twin raptor PC and yes I know it will take 2 or 3 days to "settle" on the ADSL link)

[Mr lex]

You know more about it than me Stuza

 

Just a thought, did they check the line was capeable of supporting 8 megs before they sold the package to you ?

 

Lex

[StuzaTheGreat]

No, sadly though thats not how it works either

 

They supply you a package "up to 8meg". Now the line is perfectly capable of supporting 7.whatever BUT thats only if no one else is using it in the same area. Now the more people use it, the more data is trying to be squeezed down the same "lines" and the more its spread out amongst us. Its called the "Contention ratio".

 

Basicaly, you (read me/I) have no way of knowing how many people in my area are using this service and we as consumers have to go into this blind. I have now done that and its truley awefull. I want to go back to Virgin (of which I can get 50meg) where I have never suffered any issues like this - always got my maximum bandwidth.

 

edit:

 

I think im really looking for a "get out of jail" or something. Distance selling maybe?

[Mr lex]

Ha, OK Stuza,

 

I only asked because I have had a couple of friends 'talked' into more expensive 8meg packages when the line was so far from the exchange it would only support 512k.

 

As for 'get of of jail' is there any cooling off period in the contract ?

 

Lex

[StuzaTheGreat]

Just checked and YES. I have googled and discovered that Sky BB has an 8 day cooling off period - thats a gonna then!

 

Now, I think I can cancel the BT line and it just provides them 14days notice. Any ideas/clarification on this part?

[Mr lex]

BT T&C's are here,

 

BT.com | Personal | Terms & Conditions

 

Ending the agreement

1. If you end your agreement for the service we may refuse to enter into any other agreement with you unless:
   

• the minimum period for the service has already passed;
  
• you have paid any outstanding debts in full;
  
• you have kept the balance of your prepay account in credit during the 12 months immediately before your agreement ended; and
  
• your bank has made all payments to your prepay account during the 12 months immediately before your agreement ended.
  

Hope this helps,

 

Lex