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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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It just gets worse-Debt problems are causing great stress.


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You took the most important step today, posting here and asking for help...

 

Things may seem daunting now but each account needs looking at individually not all together as this is overwhelming.

 

To move forward and tackle this you need to organise yourself and make a list of creditors noting progress of each one. To be able to do that all you need is a piece of paper and a few cheap files.

 

Once you know where everything stands you can come here and ask as many questions as you like, we'll always be here to support you.

 

Kindest wishes...BB

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NWJ you've done the biggest and hardest thing by sorting through everything. Print off your list above so you have a hard copy to tick each one off as you deal with them. Leave some space so you can write what stage you're at with each one ;) Do you think the credit cards and loans will have charges on? If so, SAR the original creditors to determine how much they are (the accounts may be made up mostly of charges, you never know). The provident accounts will have heavy charges as the interest rate is very high.

 

Which accounts are in dispute, and is this due to CCA requests not being furnished?

 

Do you own your house and is there equity in it?

 

And you're not an idiot, things like this happen to all sorts of people for various reasons *hugs*

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No only when hubby was working. Tax Credits seem to have a problem when you are relief, got to have regular hours.

 

Give the tax credits helpline a call and ask them about this as I'm sure you can submit wage slips and have it calculated on a pro rata basis :confused:

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  • 4 weeks later...
Thanks both, Im really hoping I will get lucky with a Scheme Managers job at a sheltered housing complex in my local area.. would be a big pay increase for me, Ive had a lot of experience working with the elderley but I think I might be aiming a bit high, but hey.. you never know unless you try??

NWJxx

 

A good attitude is half the battle, go for it :D

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It depends on how much I earn, my income varies greatly, this month they only took 30.00 plus 1.00 admin fee and about the same the month before, but they have taken around 125.00 3 months ago..:sad:

 

That's disgusting :shock:

 

Are they extracting the urine or what :shock:

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nowayjose my heart goes out to you hun.im in the same boat hun.made dinner for the kids last night an they asked why i wasnt havin any.just said i wasnt hungry but wasnt enough for me.you think that dosent happen in this day and age but it does.i sit awake at all hours of the night tryin to figure a way out of this mess but the phone calls keep coming and the letters keep piling up.your not on your own hun.xxx

 

*hugs* to you ...

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hi i got a letter today and need advise.the letter is from buchananclark+wells they say they are trying to collect a debt from scotcall? formerly owed to littlewoods.Dear miss..... we have been instructed to recover an overdue debt in the sum od £428.36 on there behalf. bla bla bla.....i phoned to ask as i dont recall this debt an the snotty lady asked why i dont recall the debt.told her i dont remember havin a catalogue.she said its quite a few years old.said my signatures there.i asked how old the debt was and she says if i cant remember havin a catalogue then the date is irrelevent.seems a bit slippy to me.said she was sendin a cag.i said i would request one in writing she said you do that.im sure this debt is very old but why wouldnt she tell me how old?i refused to pay whats my next move ive never requested a cag before?

 

She was being vaque 'cos it's either SBd or almost ;) Or it's a phishing trip :rolleyes:

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You need letter 7 from here:

 

The Consumer Forums - Debt collectors

 

Amend to suit, send recorded using a £1 PO for the fee, keep a record of the PO to check it's been cashed, PRINT do not sign your name. Keep everything together in date order in a file or envelope ;)

 

Good luck and best wishes...

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