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    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? Can I use pro-rata payment letters to get out of this situation without too much impact? I am working on information that @BankFodderhas requested and will be sharing it later today.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

WRS sick leave urgent help needed !!


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I am currently off work with work related stress for 4 weeks now, hoping to return in the next two weeks, however today at a departmental meeting my line manager spoke to a colleague of mine and said that it had been brought to her attention that I had been seen out in my car !! I suffer badly with anxiety/panic attacks as a result of a violence at work incident and have hardly been out at all except for doctor or therapist appointments and on odd occasions pushing myself to go out to the shop as I am becoming agrophobic, am I wrong, should I have stayed in the whole time ?

 

By her saying this knowing full well it would get back to me (my colleagues were undecided whether to tell me but felt I should know) I now feel even worse, I got very little support and this has just made things even more stressful for me.

 

As part of their sickness management apparently they have to come and see me but I would find this awful as well and have not as yet responded to this request as I was hoping to feel strong enough to deal with it shortly, I just feel so ill with it all.

 

Any advice would be greatly appreciated.

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I am currently off work with work related stress for 4 weeks now, hoping to return in the next two weeks, however today at a departmental meeting my line manager spoke to a colleague of mine and said that it had been brought to her attention that I had been seen out in my car !! I suffer badly with anxiety/panic attacks as a result of a violence at work incident and have hardly been out at all except for doctor or therapist appointments and on odd occasions pushing myself to go out to the shop as I am becoming agrophobic, am I wrong, should I have stayed in the whole time ?

 

HELL NO!, so what if you have been seen out in your car?. Does your illness leave you housebound or bed ridden?, no, of course it doesnt!.

 

you can go out of your home any time you please wether at work or not, and dont let them tell you otherwise, they dont own you and have no right trying to dictate nythign to you.

 

By her saying this knowing full well it would get back to me (my colleagues were undecided whether to tell me but felt I should know) I now feel even worse, I got very little support and this has just made things even more stressful for me.

 

As part of their sickness management apparently they have to come and see me but I would find this awful as well and have not as yet responded to this request as I was hoping to feel strong enough to deal with it shortly, I just feel so ill with it all.

 

Any advice would be greatly appreciated.

 

 

Your employer can request a home visit but this is by appointment ONLY, and it is completley up to you wether you admit them to your home or not.

In addition, they cannot force you to return to work until you are given the all clear by your doctor, neither can they insist that you attend anything other than an occupational health meeting at your workplace.

 

id be inclined to raise a written complaint about this person gossiping about you, and about them believing themselves to be able to dictate your comings and goings.

state that you are off work due to this violent incident and this gossip mongering is causing you furthur distress and you want it dealt with now, preferably sooner.

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Thanks godpikachu for your reply, I did not think it sounded correct but it is just another uncaring and thoughtless action that has left me thinking I will never be able to go back but I have left it to long to do anything about the initial incident that has left me with this illness, it was over a year ago. Many thanks

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  • 2 weeks later...

Hi there follow on to the above, I am returning to work on Monday having been off for some time the company have accommodated me with the changes I requested and was looking forward to getting back to normality but have I done wrong again or is this some sort of witch hunt.

 

I work as a lone worker from a small isolated office in the area that I cover, I arranged with the person who had been covering for me to meet with them this afternoon to get up to speed as to any important matters and to get the office keys.

 

When I arrived I was told that, she was not allowed to talk to me as I was off sick and been told just to leave me some notes and had been told to leave the keys through the letterbox (which I would not have known) and would have been unable to get into work on Monday.

 

I do not believe this has come from my line manager but from another colleague with no authority being "arsey" with me, but it has left me feeling anxious and upset again. I thought it would be good therapy for me and help me ease my way back in next week.

 

I have to go into the main office late on Monday morning to have my formal return to work interview and hand in my return to work Dr's note and I am absolutely dreading it.

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I dont think you have done anything wrong, nor is this some kind of witch hunt - I think you are bang on when you say it is someone being "arsey".

 

Go back to work with a smile on your face, a spring in your step and F*** 'em if they can't take a joke :)

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