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    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

Had a visit from HCEO last week who left a note through my door saying I owed an amount for a CCJ. This is true although the HCEO has added loads of extra charges, citing a "writ of fifa" being issued.

 

Now I dont disagree with the O/S debt on the CCJ, but can anyone tell me :

 

1) Is the Court supposed to have notified me regarding the change in status of the judgement.

 

2) Is the HCEO supposed to give me notice ie at least 7 days of intention to levy his charges and/or visit.

 

Neither of the above have happened, HCEO just turned up fortunatley no one was home.

 

Any input welcome.

 

Thanks

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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Hi Chris,

 

The debt is for a supplier of some goods to me T/A------- from my home, which as I say I do not disagree with. Having spoken to the head office of the HCEO they say that they wish only to serve the writ, but have already added their charges. They seek an offer of payment which I have tried to facilitate via the suppliers solicitors but has not been accepted by the supplier.

 

By offering payment to the HCEO it would seem to me that I would be accepting the extra charges already added but were not previously warned about---is this fair?

 

Beau

Edited by BeauBrummie
added extra wording for clarity

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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Hi

 

The writ of fifa is another name for warrant of execution the diff with a CEO from a bailiff is that they can come anytime day or night.

 

However they must abide by the same enforcement rules.

 

Niether bailiff or CEO have to give you any dates or warning that they are coming.

 

HCEO does not have any more power of entry than a normal county court bailiff does.

 

 

Also if the warrant is for a limited company at a private address then normally the warrant is not executable, because it is difficult to establish ownership, if on the other hand they wanted to be difficult then they could levy and the owner of the goods would need to do an interpleader.

 

It would however be helpful if we knew the debt amount the CEO charge type of business the debt belongs to, get that info and we will be in a slightly better position to give specific advice

Edited by Oh Boy!

** Credentials **

 

10 Years Finance Fraud Investigator

 

5 Year High Court Sheriffs

 

2 Years Tip Staff Royal Courts

 

Currently : HMCS Enforcement Officer

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Thanks Oh Boy!

 

The original judgement totalled just over £1000 including court costs.

 

Amount per HCEO as follows

 

Judgment debt ? £740

Judgement cost £253

Execution cost £102

Interest to ? £34

Officers fees £182

 

What worries me with this statement of account is that it does not show anywhere the amounts that I have already paid to the claimant solicitors.

 

It is a debt charged to a sole trader for computer software.

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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  • 1 month later...

Update,

 

Letter from HCEO today saying that they are coming next week to vist me with "removal contractors".

 

Also state that I should phone them to arrange an appointment as it is "imperative" that I or my representative are at the premises when they call.

 

Threat of added costs in this letter is in excess of £500!!!!

 

I have statement from the creditors solicitors which does not include any of these costs and I am only going to pay what is on the judgement. I am in direct contact with the creditors solicitors and have kept HCEO up to date with developments. I have even made Payment direct to the creditors solicitors which has been included in my statement sent to me.

 

I do not disagree with this debt, but it seems to me that I am only going to get the HCEO of my back by going to court with an N245. I have offered waht I can afford but it seems that once instructed HCEO will do what he likes.

 

Any comments or suggestions greatly appreciated.

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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  • 1 month later...

Over the last month I have come to an agreement with the Judgment solicitors and began to pay off the debt, but I am still getting serious threats from the HCEO saying that I have not settled the writ.

 

I have written complaints to the HCEO company and now also to the judgement solicitors asking for explanantions.

 

Latest letter from HCEO says they are going to try to execute the writ again next week!!!

 

Any help in getting these people off my back would be appreciated

 

Thanks

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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  • 4 weeks later...

I would suggest that you go for an examination of fees if you feel aggrieved. By writing to the HCEO stating that you are going for this you may find there will be a reduction of fees quickly. Fees are sometimes excessive and it appears so in this case

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I would suggest that you go for an examination of fees if you feel aggrieved. By writing to the HCEO stating that you are going for this you may find there will be a reduction of fees quickly. Fees are sometimes excessive and it appears so in this case

 

Thanks for the reply, I have already tried in writing to gain an account of the fees but Marstons just keep churning out the same old garbage " we have a writ and we wish to serve it" I think this crew think that a "Writ of FIFA" is better than any other warrant, but hey Ive got news for them!!!

 

I have told them that I do not wish to make appointments with them and any attempt to enforce when I am not at the address will be viewed as trespass.

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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OK so, firstly, fees are chargeable, the claimants have transferred up your judgement. People moan all the time that they never received any paperwork. Most of the time they're lying, you'd me amazed how many letters get sent out prior to judegment (but admittedly some don't!). Not much can be done about this.

 

A big problem i've seen in the past is for things like old store card bills for example. The debtor will be dealing with the HCEO firm, paying fine. Then due to system generated statements etc, the defendant gets sent something showing what they owe taking nothing into account regarding the solicitors. This is very common and proves a pain in the arse. Sometimes solicitors (as they don't want to pay the full HCEO fees will settle with the debtor outside of the HCEO then tell the HCEO to pull out as they feel it's going nowhere!!!)

 

Marston letters always say the same thing, contact us immediately, we're coming with a van etc etc, all scare tactics. You may get more visits from officers but i can tell you no vans will be turning up at a private house, not cost effective and Marstons usually only charge about 250p/hr.

 

Filing an N245 is for setting the judgement aside, not just to get HCEO off your back. This is for getting rid of the whole judgement. For getting HCEO's off your bacl you need a seperate order ( i forget the name).

 

Making a reasonable offer to the HCEO firm is the best way to go. All be it, yes you are then paying charges, but the longer you pay it, the higher the charges. I bet even if you called the firm up direct and paid it in full, they'd then write to you saying they've already sent it onto HCEO and fees are owed. Or (if you're crafty) call the sols, arrange to pay in full, cash, straight away if they "abort" the HCEO's. Marstons will charge the sols about 80 quid and you only pay the initial judgement amount etc(be careful as the sols may tell you you still need to pay Marstons so use this to barter with them!)

 

Paying direct is fine, but then follow it through to the sols and from there and ensure they send conf. to the HCEOs. If this has happened in the past, we've still chased the debtor for remainder of fees and sometimes they pay. However sometimes they don't and most still get off the judgement. Just goes to show you can get out of HCEo fees if you try!! It would go down as a "not satisfied" judgement but under the category "Def paid direct". Most times though fees are still paid even if claimants are paid direct. Communication between parties i think is your biggest prob here.

Edited by iwwahceo

".....till Debt do us part...." :cool:

 

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