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    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I CCA'd Egg a week ago. Now had a phone message and secure email asking me to ring them. Has anyone else experienced this? Should I ring em or simply wait for the 12 + 2 days to expire before putting the account into Default?

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Under no circumstances do you ring them.

 

My line when they ring is this...................

 

 

 

Perfectly pleasant when they call then when they ask to go through the security questions I say "I`m terribly sorry, but due to the fear of identity theft I no longer supply identifying information over the phone I`m afraid".

 

 

Their response "Oh okay, there is a secure message for you or you can ring us"

 

 

"And will they ask for identifying information over the phone?"

 

 

"Yes they will but you will know it`s us"

 

My response " I don`t give identifying information over the phone. It`s MY policy but I will check my inbox-you can always write to me" (being ever so pleasant and helpful)

 

 

 

Course the conversation doesn`t get very far.

 

 

 

Never ever fails. I won`t speak to a robot anyway.

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Thanks for the heads up guys.

 

Egg only have my old Mobile number. It just sits on my desk doing nothing, so its easy for me to avoid Egg calls.

 

Just thought id ask to make sure. I have stopped using the card already so it must be to do with the CCA Request.

 

Their time is up on the 17th Feb. So let the waiting game commence.

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Out of interest, when (year) did you take out your agreement with them?

 

Egg no longer contact me by phone and I'm looking to CCA them...will await your update with interest!!

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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1999 or early 2000

 

Thanks Toxic...similar age to mine...look forward to your update when you hear from them.

 

Don't know whether it's wishful thinking on my part (probably!) but am wondering if the older the agreement is then the harder it may be for them to find the paperwork....

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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I think I may have found out why I got the phone and secure email messages asking me to ring them...

 

I got a letter today from egg asking why I had cancelled my direct debit. I cancelled it just after my Feb payment was made. I thought that they would not realise until my next payment was due. (have not stopped payments yet) Didn't know that they get to find out at the time I cancel a DD.

 

Still no CCA yet.

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I thought that they would not realise until my next payment was due. (have not stopped payments yet) Didn't know that they get to find out at the time I cancel a DD.

 

Still no CCA yet.

 

Pretty sure your bank tells them as a matter of course...

 

Just remembered that I never had a D/D with Egg for my payments. Try telling them that you're going to set up a Standing Order and see what they say. At least that way, you control the amount going out.

 

Keeping my fingers crossed that they don't find your CCA...they're probably copying and pasting it as we speak!! :rolleyes:

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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  • 2 weeks later...
TIME'S UP!

 

15 days have past and no CCA. Just two letters and secure messages telling me to ring them regarding my cancelled direct debit.

 

Not sure if I should write and put the account in dispute or just do nothing.

 

Write and tell them they have not complied with CCA 1974 s78 and give them 14 days to respond with why - then dispute the account.

 

Or better, SAR them .. but that'll be another £10 + recorded postage.:sad:

 

Remember...softly, softly, catchee monkey!!!

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There's a standard letter on the site which you can send after the 12+2 days.

 

After posting above, I managed to find my original agreement from Egg for a credit card taken out in 2004 that has now been paid off. It did say on there that it was a condition to pay by direct debit...oops...really sorry, my mistake!!

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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Write and tell them they have not complied with CCA 1974 s78 and give them 14 days to respond with why - then dispute the account.

 

Or better, SAR them .. but that'll be another £10 + recorded postage.:sad:

 

Remember...softly, softly, catchee monkey!!!

 

Cheers basa.

 

I have drafted a letter placing the account in dispute but didn't realise I had to give them 14 more days to explain themselves.

 

Or do you mean just send the SAR instead?

 

However I want to put it in dispute asap as my next payment is due at the turn of the month and Ive already cancelled the DD as I no longer have enough funds to pay due to severe change in income circumstances.

 

---------

 

WelshMam: Thanks for the conformation. Good to know where I stand.

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What is your argument for disputing?
I assumed (maybe I'm being naive here) as they failed to send me a copy of the CCA within the allotted time - 12+2 working days - it was automatically in dispute until they do send me one. :confused:
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I assumed (maybe I'm being naive here) as they failed to send me a copy of the CCA within the allotted time - 12+2 working days - it was automatically in dispute until they do send me one. :confused:

 

That is correct.

 

Section 78(1) states that:

 

The creditor under a regulated agreement for running account credit, within the prescribed period after receiving a request in writing from the debtor and payment of a fee, shall give the debtor a copy of the executed agreement (if any) and of any other document referred to in it, together with a statement signed by or on behalf of the creditor showing, according to the information to which it is practicable for him to refer, i.e. (briefly) state of the account, amounts currently payable and dates for payments.

 

The Consumer Credit (Agreement) Regulations 1983 quite clearly state that, whilst certain items may be left out of the copy document, the rest of the document must be in the form and contain all items as prescribed by the regulations.

 

Also note that nowhere within the Regulations does it state that any part of the agreement can be presented on a separate document. It does state that all prescribed terms and conditions should be within the agreement document and is explicit of the form in which it is presented.

 

I would put them into dispute, but give them 14 days to respond with a remedy.

 

Also tell 'em:

 

Furthermore you should be aware that a creditor is not permitted to take ANY action against an account whilst it remains in dispute. The lack of any credit agreement is a very clear dispute and as such the following applies.

You may not demand any payment on the account, nor am I obliged to offer any payment to you.

You may not add further interest or any charges to the account.

You may not pass the account to a third party.

You may not register any information in respect of the account with any credit reference agency.

You may not issue a default notice related to the account.

 

That should get a response :smile:

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Great stuff basa.

I will add in a polite paragraph giving them 14 days to explain their reasons why they did/could not comply. I have already included the bits in your post that refer to what they cant (but will) do whilst the dispute remains unresolved.

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Finally got CCA back from Egg. As with others it refers to 'Approved Limit' rather than 'Credit Limit'. This is also replicated in the T&C's. I am guessing that being a prescribed term this would therefore make it unenforceable ?

 

I have also included page 1 of the T&C's which refers to the 'Approved Limit' and page 5 which states the charges which do not seem to be either the old £25 nor the New £12 ones. Most are £20. Not sure if these T&C's are the current ones or the originals. Unlike the CCA they are not photocopies though.

 

http://i155.photobucket.com/albums/s284/makum101/Egg/EGGCCApge1a.jpg

 

http://i155.photobucket.com/albums/s284/makum101/Egg/EGGCCApge2a.jpg

 

http://i155.photobucket.com/albums/s284/makum101/Egg/TCspge1.jpg

 

http://i155.photobucket.com/albums/s284/makum101/Egg/TCspge5.jpg

 

Now deciding how to word my dispute letter.

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I also disputed the account as per no prescribed term "credit limit", I wish you the best, and if it`s any consolation I am keeping my thread updated with every letter they send so at least you will know their responses ahead of time.

 

I fear it may be heavy handed though.

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Im having trouble trying to word the end of my dispute letter. How do I place it into dispute when they dont have an enforceable agreement?

 

Ive included the reason why their agreement is unenforceable - lack of prescribed term 'credit limit' and stated the law about this as well as the usual from the templates about not selling or demanding payment but im not sure how to put it into dispute seeing that they have complied but with an unenforceable agreement.

 

So far I have drafted the following...

 

Therefore the agreement you have sent is not legally enforceable and as such I am not legally bound by it's content nor required to make further payments.
Does that sound any good?
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Im having trouble trying to word the end of my dispute letter. How do I place it into dispute when they dont have an enforceable agreement?

 

Ive included the reason why their agreement is unenforceable - lack of prescribed term 'credit limit' and stated the law about this as well as the usual from the templates about not selling or demanding payment but im not sure how to put it into dispute seeing that they have complied but with an unenforceable agreement.

 

So far I have drafted the following...

 

Does that sound any good?

 

Some thoughts in my PM.

 

But you should state "I dispute any alleged agreement and do not acknowledge any Debt to Your Company" near if not at the top of your letter.

 

Once you have explained all about why you think the agreement is unenforceable, say something like "it is for this reason I dispute any alleged agreement"

 

You should also say "that whilst the agreement is in dispute, you may not etc. etc"

 

So long as you mention 'dispute' a couple of times you're covered, and always say 'alleged agreement'. Then they can't say you acknowledge you agree there is an agreement.

 

Do send anything like this SPECIAL Delivery, not just recorded.

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  • 2 weeks later...

UPDATE:

 

I received a reply today to my dispute letter (which was fast as my recorded letter only arrived with them yesterday apparently)...

 

They acknowledge my complaint and say they will allow themselves 8 weeks to resolve the matter.

 

They also state I can not complain to FSA until after they have responded (up to 8 weeks time) but should do so within 6 months of any response they will send.

 

The letter says that if they can not resolve my complaint they will write to me informing me why.

 

They conclude by asking me to log on and update my personal details so they can contact me.

 

In my dispute letter I sited the 'Approved Limit' as my sole reason. I did include many quotes from the various bits of the act covering the prescribed term 'Credit Limit'

 

Whats my next move? Wait for 8 weeks or complain to the FSA now? (I've stopped paying this month).

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