Comet problems.

[andypandyere]

In june last year i spent £1500 on a washer / dryer / dishwasher / frost free fridge freezer. Last night i opened a drawer in the freezer and it broke off, it was not over loaded, and not iced up as its frost free.

 

This morning i phoned for a repair and was refused unless i took out an extended waranty there and then, the extended waranty they offer me in the post every month since i purchased the items?

 

I thought an extended warranty was indeedy an extension of what you already had for the first 12 months. I am fuming that they have tried to exploit me, my wife is disabled and i care for her, we are vulnarable enough without this sort of stuff, its something i would expect from BrightHouse, I purchased online via my Debit Card (Natwest) any idea where i stand? So far i have reported this to Trading Standards, WatchDog and complained to Comet head office informing them of my actions in reporting them to the above for what i feel is ilegal explotation and it may even be discrimination for not taking out an extended waranty, its disgusting.

 

Andy

[MARTIN3030]

Have edited the title,since in the absence of proof and evidence the wording is potentially libelous.

[andie_303]

Andypandyere,

 

I had a similar issue when I phoned comet who told me I was out of my 12 month warrenty - I then asked to speak with a manger and was told I couldn't so I then told the person on the phone to ask her boss if they knew what the Sale and Supply of Goods Act was and what it meant....funny then the manager became free and I got my refund.

 

Basically the sale and supply of goods act states wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not be faulty).

This is in place for 6 years in England and 5 in Scotland - this means that Comet (not the manufacturer the burden is with the retailer) should repair or replace your freezer if repair is not possible.

Phone Consumer Direct and they will open a case number for you - give this to Comet, Consumer Direct can also pursue this on your behalf - however normally ringing Comet with a Consumer Direct case number is more than enough to get the ball rolling.

 

I hope this helps