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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can't send CCA S77/78 docs due to need perm address needed


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Can anyone offer some thoughts on how to deal with a credit company who defaulted on a CCA request to be supplied with a true copy of the agreement months ago. They have recently written to say that they can't send the docs to a c/o address. In tandom with this they have instructed a solicitor to commence legal action. I have so far responded by saying before I feel bound by any terms they wish to impose they have to prove an enforcecable account exists. I am also thnking of writing to say that should they continue with the court action they should determine what address they intend to ask the court to send the court notices to and if it is good enough for the court papers to be served on me there is no reason for them not to send my requested documents to the sme address. Any comment on this and other suggestions wold be greatly appreciated. I still have post forwarded from the address they have on file.

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Hi,

 

I always thought that for a CCA they didnt need a previous or anything from yourself unlike the Subject Access Request. Plus if they are sending you the threatograms to you at your current address they why cant they send the CCA to you. You will of sent off the request with the £1 postal order so unless they dont have a CCA I dont see the problem of sending it out to you.

 

Also if they are going to take you to court how can they do that when it is looking like they dont have a CCA thus they wouldnt be able to prove the debt?

 

Forgive me if I'm wrong and I'm sure there will be better people in the know in here pretty soon but that is how I read your situation.

 

Who is the company that you are dealing with?

 

Regards,

 

Sploits

<----------- If I have helped in any way please click on my scales :p

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Can anyone offer some thoughts on how to deal with a credit company who defaulted on a CCA request to be supplied with a true copy of the agreement months ago. They have recently written to say that they can't send the docs to a c/o address. In tandom with this they have instructed a solicitor to commence legal action. I have so far responded by saying before I feel bound by any terms they wish to impose they have to prove an enforcecable account exists. I am also thnking of writing to say that should they continue with the court action they should determine what address they intend to ask the court to send the court notices to and if it is good enough for the court papers to be served on me there is no reason for them not to send my requested documents to the sme address. Any comment on this and other suggestions wold be greatly appreciated. I still have post forwarded from the address they have on file.

Completely correct.

Which CC company is it? Do they have a branch. I expect that the truth is that they don't have the CCA. If they have a branch, then offer to collect it from there. see what excuses they make then.

If they sue you then put in the lack of CCA as a defence.

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The company is Egg. They are sending post to my previous address and I have arranged for it to be forwarded onwards. I don't want to give out my new address because I am trying to protect my family from harassment.

 

There is no PPI insurance.

 

I note the suggestion about going into a branch if need be but don't think have any branches.

 

With regard to the credit agreement being sent to me one of the DCA's sent me a letter which increasingly looks like it may have been deliberately worded to give the impression I had been sent 'the documents' (without spelling out what these documents are and when they were supposedly sent) when I have never received them. I have another reason to suspect that 'more than underhanded behaviour' is involved on this account and may post separately on this.

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I still dont see what the problem is for them to send you the CCA. If they are sending the post out to you and you are replying back to them then why cant they send the CCA? Especially if you have sent them the £1 postal order. you have requested the CCA, you have paid for the CCA, you have proved you are getting their threatograms so the problem is????

 

Smells like they dont have a CCA to send to you but yet they still want you to cough up with the cash they say you owe.

<----------- If I have helped in any way please click on my scales :p

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Hi if any solicitor writes to you just say that you have requested a copy of the executed agreement on DATE and at this time they have not complied and no agreement is a complete defence in court.

 

dpick

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Thanks for your posts. Someone posted that they thought the address smokescreen could be used if it was a subject access request in order to confirm identity but they thought this didn't apply to CCA requests. Does anyone know definitively, if there is such a thing on this subject?

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For a subject access request they do need alot of info from you before they can release the SAR but the CCA doesnt fall under this bracket (at least thats what I believe). They are in contact with you and vice versa so surely this constitutes as them being able to send you the CCA and you receiving it.

 

They are in default of your request for the CCA and if it went to court you could use this as your argument. Plus I doubt they would be able to produce a CCA in the courtroom if they cant produce one to you.

<----------- If I have helped in any way please click on my scales :p

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