Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

closing my account


coxy
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6521 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone - first post.

 

I'm just reading throught the various FAQs and information, but can find no mention of my specific query. I basically live in my overdraft - set at £2000 - hence I have had a number of charges, which I am looking in to claiming back. But, should they choose to close my account, what will happen? Will they try to claim back my overdraft, i.e. charge me the £2000?

 

Hope this makes sense and someone can help. Cheers.

Link to post
Share on other sites

Hi,

 

Well basically there have been some cases where acounts have been closed. My Lloyds a/c was closd aftr I won my case, but as Ididn;t have an overdraft and had already opened a new a/c I wasn't bothered.

However, there are things you can do as Sophie-Jane pointed out to me.

This is what she said

First what I would do, is send a letter to your bank about the OFT ruling in April 2006, that The OFT would look unfavourably at your account closure, and any retalitory action inplied or taken will result in an Court injunction being pursued forthwith

 

If they have implied that this retalitory action is being taken, then also state that their letter will be sent together with a complaint to the OFT, and also will be produced in court

 

The FSA and Banking code, would also look unfavourable at your bank, as they are taking retalitory action for a LEGAL process which you ave taken, even thou they have not taken it all the way thru the court.

 

BTW, Have they said that YOU are closing your account??

or is it direct action against you after winning??

 

There is a thread about this, quite recently, I will check if I can find it for you, the thread is especially if they think that YOU are the instigator in closing your account

Normally, its the left hand not knowing what the right hand is doing

 

So it seems you can still try and prevent this happening on retaliatory grounds.

 

I hope this helps

 

Carly

Lloyds TSB credit card-Judgement by default filed 8/06/07

 

Virgin credit card-£120 claimed Settled in full

Business barclaycard-£200 claimed Settled in full

Business a/c-£961.31 claimed Settled in full

NatWest personal a/c-£3010.28 claimed Settled in full

Abbey business a/c-£2390.96 Settled in full

Halifax personal a/c-£497 claimed Settled in full

HSBC credit card-£175.65 claimed Settled in full

Co-op credit card-£150 claimed Settled in full

NatWest business a/c-£250.00 claimed Settled in full

Halifax personal a/c2-£336 claimed Settled in full

Lloyds Business a/c-£1027 claimed Settled in full:lol:

Link to post
Share on other sites

Thanks for the reply. I'm yet to start any sort of proceedings regarding claiming my money back, but being shafted because of my overdraft and suddenly being asked to pay £2k is something I'm worried about, so wanted to check before I start.

Link to post
Share on other sites

Hi,

 

No problem, it is deifnitely best to be well informed before yout ake them on

 

Good luck!

 

Carly

Lloyds TSB credit card-Judgement by default filed 8/06/07

 

Virgin credit card-£120 claimed Settled in full

Business barclaycard-£200 claimed Settled in full

Business a/c-£961.31 claimed Settled in full

NatWest personal a/c-£3010.28 claimed Settled in full

Abbey business a/c-£2390.96 Settled in full

Halifax personal a/c-£497 claimed Settled in full

HSBC credit card-£175.65 claimed Settled in full

Co-op credit card-£150 claimed Settled in full

NatWest business a/c-£250.00 claimed Settled in full

Halifax personal a/c2-£336 claimed Settled in full

Lloyds Business a/c-£1027 claimed Settled in full:lol:

Link to post
Share on other sites

Alliance & Leicester have stated publicly that they will close the account of anyone who claims their charges back, and will not pay back unless a court claim is started. They have also stated that they will not actually go to court. You will definitely need a parachute account. How much of your overdraft is down to charges? Is there any chance that the reclaimed bank charges would pay off your overdraft?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

I see... Well that sounds rather ominous.

 

My charges would amount to a good few hundred pounds, but not £2000 - the limit of my overdraft around which I hover.

 

I have another current account, but would worry about A & L demanding this overdraft is somehow instantly paid-off.

 

Thanks for your reply, I look forward to any more responses and advice. Cheers.

Link to post
Share on other sites

I'm in exactly the same boat mate - live in my A&L overdraft of £2k and my claim will only be circa £500. If I claim I know they will close the account, so I'll need a parachute account with a £1500 overdraft facility! Anyone know of any bank which is particularly leanient with their overdraft levels?

 

Thanks all.

Link to post
Share on other sites

After AnL paid out i revieved 2 letters,

No 1: Told me that my debit card had been deactivated due to the "poor" conduct of my account.

 

No2. "AS it is clear that you do not accept cerain aspects of the terms and conditions for the operation of your account we are unable to continue to offer you banking facilities". ( giving me 30 days notice).

 

Not letting them get the last word, so with help from Mcuth's threads. I Sent them this:-

 

Current Account Number xxxxxxxxx

 

Thank you for your letter of 20th July 2006.

 

As you are no doubt aware, I consider that your penalty charges for returned standing orders, direct debits, cheques, etc. are unlawful and unenforceable. Thus, I do not accept the clauses of your terms & conditions that allows you to levy such disproportionate, unfair & unlawful penalties.

 

I consider the proposed enforced closing of the above account to be a punitive retaliatory measure in respect of my recent County Court action against yourselves with regards to recovering your unlawfully applied penalty charges. In fact, your public announcements completely support this conclusion:

 

during an interview on the Radio 4 MoneyBox program. The A&L spokesperson said; (paraphrasing) "we will continue to pay claims because it's not worth our while defending the claims because we can't get our legal costs back. But we will close accounts if someone claims". She also said, in relation to the overdraft charges; "the £50 is not what it costs, but it is fair".

 

As the penalty charges are unfair under the Unfair Terms in Consumer Contracts Regulations, it follows that an account closure made in response to a challenge to unfair charges must itself be unfair under the Regulations.

In the Unfair Terms In Consumer Contracts Regulations 1999, it states:

 

Effect of unfair term

8.

 

(1)An unfair term in a contract concluded with a consumer by a seller or supplier shall not be binding on the consumer.

 

(2)The contract shall continue to bind the parties if it is capable of continuing in existence without the unfair term.

Whilst I will not be challenging the closure at this time, I will be taking further advice on the situation and reserve the right to challenge it in the future.

Yours sincerely

 

LOL, see what the response is, if any!

Link to post
Share on other sites

If the bank tells you to repay the overdraft in full, don't panic.

 

Work out how much you can repay per week/month without leaving you in financial dire straits. Write to the bank telling them that you can not possibly repay the o/d in one go, and that you will pay back £xx per wk/mth/4 wks/whatever until o/d is cleared. Enclose 1st payment in letter. If they cash the cheque, it will be all the harder for them, in the case of future argument, to explain why, if they didn't accept the agreement, they cashed the cheque. You need to say in your letter that this is the best you can do, and if they are not happy with it, they can and should take you to court and ask a judge to decide what and how much you should repay. Oh, and demand that they freeze interest onto the debt until it is paid off. (they probably won't, but it is aways worth a try)

 

Here's the news: The bank doesn't want to go to court on that either, for the following reasons:

 

a) Like the rest of us, they have a duty to mediate outside the court sytem. If you have made a reasonable offer, a judge will not take kindly to them litigating.

 

b) Depending on what you offered to repay and what your existing debts are, a judge could well decide to award them LESS than what you have offered to repay in the first instance. Because a bank o/d is not a "necessary" debt, it is at the bottom of expenditure, and before a judge decides how much you should repay the bank, he'll look at all your other outgoings, mortgage, food, electricity and so on... Then, on a sliding scale of importance, until it gets to the overdraft... And since you had made an offer of repayment as it is, and kept to it, he is not going to put the bank very high in the order of priority. And the bank knows this.

 

The 3 important things to remember are these: Enclose 1st payment with your proposal. Keep up the payments. Don't budge once you have made your proposal, no matter what they say.

 

In all likelihood, when you win your charges back, they will pay them againt the o/draft. Fair enough. Think of it as one less debt hanging around your neck on the way to financial recovery.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

I have recently had a letter from the Alliance and Leicester saying they are going to close my account, and I have been in contact with the Financial Services Ombudsman (0845 080 1800) who are writing to the bank, I'm not sure how much good it will do, but it is another option.

 

Has anyone else done the same and what was the outcome?

Link to post
Share on other sites

Well that implies it didn't cost them £25 a time, and I frankly doubt it cost them £12 either, but if they care to prove it I will be amazed.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...