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    • Read upload Tells you how with even online sites too Dx 
    • You could forward it to yourself but before you click send, take out your personal details. Does that help? Although I run this forum I am not a massive techie either! But we would like to see it and also to understand who is who – dates, et cetera. What you typed above doesn't really give many clues and certainly only contains one date and time and doesn't identify the order in which they were sent to each other.  
    • Hey, How can I put a copy of the email on here and still keep it confidential? I really do want to give you all the info you need but I'm not tech at all.  I've just emailed the mechanic using your quote as a template. I will let you know what the reply is. Thanks so much everyone
    • In the midst of the parties launching their manifestos this week, we have also received the latest labour market data […]View the full article
    • Thank you. We like to see also the exchange between you and the mechanic/garage telling about the gearbox. Also, send an email to the garage whose mechanic called you:   Get this email to them as soon as possible. Hopefully it will draw a response which will confirm what they say – but even if it doesn't draw response – as long as there is no denial then it is fine. Even if there is a denial, it won't be too important but it would certainly be nice to get a paper trail which supports what you say. Please send this off and come back here and confirm that you've done it
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

dtjim v mbna


dtjim
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Nicked this from your thread Sunflower for Dtjim

 

dtjim this is a quote from an experienced cagger I thought you should see it..

 

If you are taken to court and your defence is based on denying the debt and you have made payments then you are on a sticky wicket.

 

If your defence is based on their none production of an executed agreement or default notice then payment isn't an issue and I have always paid token payments to all my creditors except 2 who get more as they hold valid agreements.

 

I have been in court and used the " I am not here as a won't pay but a can't pay" as part of my statement and went on to prove that they hadn't produced an executed agreement and the court couldn't enforce under 127.3 which worked for me on the day, plus another one set aside using the same defence in the AQ directions where the Judge ordered these to be produced they didn't so it was set aside and another one that agreed 11th hour F&F for less than 10% paid over 12 months.

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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hey dtjim

 

hope you are okay with the responces - its all about a game of poker

 

who blinks first lol

 

got to hold your nerve and get your facts straigt and lets see what gets put on the table

:cool:

laters have a fun weekend angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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yes you soon get to realise that those pathetic threatograms get to be a bit of a joke!

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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just a q here, if you agreement earlier than 6 years ie pre 1985 then oft states that sec 78 requires the creditor to.. give the debtor a copy of the executed agreement (if any) (the if any most naturally refers to the exception for agreements older than 1985

 

 

** where does this leave you if its barred as over 6 years old

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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thanks for the support angel and sunflower will let you know when get my next barrage of problems with mbna.. not too long i doubt.

does anyone know answer to mf q

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Are you able to scan in the Default Notice minus your personal details. These too have to formatted properly and allow a specific period of time for you to remedy the breach.

 

Unfortunately,unless you are paying the correct amount as shown on your statement then the company can and most likely will default you. Paying a token payment is almost akin to not paying at all. :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...

I havejust got a strange letter. Titled =

 

Let us help you to repay the money that you have spent

 

Your account is continuing to fall further into arrears. We need you to take ownership and call us regarding this matter so that we can discuss your situation, and help you repay the money that you have spent.

 

For your peace of mind and to fulfil your duty of repaying the money that you have already spent, we trust you will cal us today on 01244 675894

 

We can look to help you by reducing your monthly payment or potentially by suppressing or refunding some of the fees that you have already incurred. We can also provide you with infomation to help you deal with your finances in times of diffculty and we have leaflets available which detail your options.

 

In the meantime you need to maintain your account and make a payment of £258.20 no later than Wednesday 18 March 2009.

 

This is your final chance to co-operate before we insist that you disclose your personal assets and income.

 

My question is, do I have to disclose my financial assets. What do you reckon I should do regarding this letter? thanks to you all.

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noit djtm, only a court can INSIST you reveal your assets. Unfortunately, MBNA still havent got the message. UK laws apply in the UK and MBNA have to abide by them whether they like it or not.

 

If you still havent received a copy of the credit agreement yet then I would suggest giving the following letter a try. This was my response when they advised me it was my last chance to co-operate before they would insist I disclose my personal assets and income:confused:

 

Dear Sir,

 

Account No:

Account in Dispute

 

Your letter dated (whenever) was received (whenever)

 

I repeat my request for a true copy of any signed credit agreement in respect of the above account. This has still not been received, nor a statement advising that you do not have a copy or why.

 

I must advise that any legal action you commence will be most vigorously defefended and I will show a court by all the corrrespondence in my possession your blatant disregard for my rights as a consumer under the Consumer Credit Act 1974.

 

Please conduct all communication regarding this account in writing only. This protects both of us in the event of litigation. It has been proved so often that recollection of telephone conversations that are unrecorded are inevitably misrepresented.

 

Yours, etc.

 

 

In my case, MBNA had sent me a copy of the letter you received in a bright yellow envelope and mailed it 2nd class. I pointed that out in the first sentence to them, thus "Your letter dated XX XXX XXXX, posted 2nd class mail, in a bright yellow envelope was received today" You should always point out breaches of OFT guidlelines, ie harrassment, initimidation, humilitation. That way you have back up evidence of what you were subjected to.

 

HTH

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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