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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Letter from Collect Direct Re Egg Account


cosalt
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Hi everyone,

 

Collect direct had taken over my wifes Egg card account a while back. We sent them a budget planner and made an offer of pament based on this.

 

They refused the offer, which is when we sent them a cca request, this was on received by them on 13/11/08. We have heard not a word until today when we received the following:-

 

I would really appreciate some help from someone in the know !

 

 

 

Dear Cosalt's Wife,

 

We refer to your request for a copy of your credit agreement. This has duly been requested from our client and will be forwarded as soon as available.

 

We strongly recommend you seek Legal advice if you intend to rely on the alleged non-production of documentation pertaining tom your liability to our client as your current understanding of the Consumer Credit Act 1974 s 77-79 is inacccurate.

 

Rubbish no agreement = no leagally enforceable debt

 

You have had the benefits of our clients credit facility since you opened the account in 2000, some 8 years ago. The fact that you have used our clients facilities and made payments is evidence of your acceptance of the contract you entered into with our client.

 

No agreement, no contract.

 

We are not prepared to hold this account in abeyance and request that you remit your proposals for settlement of the above balance within 5 days from the date of this letter.

 

Send them account in dispute until CCA request complied with as they have stated they do not have agreement.

 

Yours faithfully

 

Collect Direct.

 

 

All the best dpick

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