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Hfc Cca


mimic51
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I requested a CCA from HFC which I have a secured loan with and they have sent me back L letter with when I opened the account, monthly payments, settlement figure, account status and a statement of my account but no terms for the loan and have said

 

"Please note we are currently unable to loacate the Legal Agreement, we will forward it to you as soon as it becomes available."

 

Now how can a financial institution not have all my records neatly tooked away and filed correctly.

 

Now what is my next course of action should I stop paying until the provide my CCA? Should I send another letter saying that this is not adequate?

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