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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Don't know if these sites are designed by "Clones" but they are certainly set up for "Clones". Irrespective of how good a lifetime record you have, they are only interested in your last 3 years history. Most sites do not have any provision to explain circumstances, and ask stupid questions in relation to Cost of Claims. One company actually admitted to me that they don't really need this info, but just ask. (how in the hell are you supposed to evaluate third party claims?). Having spent night after night on these sites, typing in the same repetitive questions, i got really P----d off, and phoned a company I used to insure with. Because I could explain my circumstances, I got a very good quote in about 10 mins, and just accepted it. A major problem with most insurance companies is that they have never read a dictionary, to find out what the meaning of "Comprehensive" is. When you add up all their "Extras" many of their quotes are not all that competitive. Some of them blatently Cherry Pick their customers.

I have just been in touch with the OFT, amongst others, to report a racket wherebye a person may have a perfect record for all their driving life, but are treated like a teenager just because they can't prove last 3yrs history, which means they start at square one with no NCB. How many wifes/partners have only been named drivers for many years? Because of stupid nature of on- line questionaire, it makes me wonder how many cars are technically not insured, as HONEST people have inadvertantly told lies in the completion of these proposal forms.

Methinks these Ins. companies are in need of a shake up similar to what banks are presently going through.

Wish many others would also complain

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