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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi Everyone / Comet Fridge Freezer problem


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:( I purchased a Samsung Fridge Freezer from Comet in March 2006 and now the temperature on the fridge is not working and the freezer appears to be going the same way too, this occured after there were loud noises coming from the product which seemed to disappear when the fridge door was closed,

I have contacted Comet and told them that i am reserving my rights under the sale of goods act and was informed that i had to get an independant engineer out to confirm that the fridge freezer is broken.

first problem is i have tried to get ones in Glasgow and cant, does anyone know of someone i can contact and if i need to pay the engineer upfront before Comet give me some compensation towards the faulty product?

Comet have not said how much they will give me as i have had the product for just over 2 years,

The horrible thing is that after purchasing this product, we then purchased a new kitchen to fit and build around it and if we need to get a new one then i am left with a large space under and around my units, my wife is really upset. Take Care william

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  • 1 year later...
:( I purchased a Samsung Fridge Freezer from Comet in March 2006 and now the temperature on the fridge is not working and the freezer appears to be going the same way too, this occured after there were loud noises coming from the product which seemed to disappear when the fridge door was closed,

I have contacted Comet and told them that i am reserving my rights under the sale of goods act and was informed that i had to get an independant engineer out to confirm that the fridge freezer is broken.

first problem is i have tried to get ones in Glasgow and cant, does anyone know of someone i can contact and if i need to pay the engineer upfront before Comet give me some compensation towards the faulty product?

Comet have not said how much they will give me as i have had the product for just over 2 years,

The horrible thing is that after purchasing this product, we then purchased a new kitchen to fit and build around it and if we need to get a new one then i am left with a large space under and around my units, my wife is really upset. Take Care william

hello just wondering if there is any update on your situation with Comet as I am facing the same problem?

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  • 1 month later...
:( I purchased a Samsung Fridge Freezer from Comet in March 2006 and now the temperature on the fridge is not working and the freezer appears to be going the same way too, this occured after there were loud noises coming from the product which seemed to disappear when the fridge door was closed,

I have contacted Comet and told them that i am reserving my rights under the sale of goods act and was informed that i had to get an independant engineer out to confirm that the fridge freezer is broken.

first problem is i have tried to get ones in Glasgow and cant, does anyone know of someone i can contact and if i need to pay the engineer upfront before Comet give me some compensation towards the faulty product?

Comet have not said how much they will give me as i have had the product for just over 2 years,

The horrible thing is that after purchasing this product, we then purchased a new kitchen to fit and build around it and if we need to get a new one then i am left with a large space under and around my units, my wife is really upset. Take Care william

 

Hi

 

I sincerly hope it wasn't a Moben Kicthen...

 

Am having the same problem with my Samsung ( There must be something wrong with this Manufuturer )

This link may help i saw it on another post somewhere http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain

There are 10 kinds of people in the world:

Those who understand binary and those who don't.:rolleyes:

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