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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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capquest sd re littlewoods CAT DEBT - ***WON***


chezza2409
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Hi, welcome: You need to send a CCA request like this one:-

 

I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY OR ANY COMPANY YOU CLAIM TO REPRESENT

 

Re: Account no: xxxxxxxx

 

This letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

This came from another thread formulated by some good helpers, there is one in the library also.

 

Good luck and remember dont sign it and send recorded delivery..

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Totally agree: They now realise they are on a sticky wicket for sure hehe..though, they do send out these kind of letters from time to time on mass.

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Hi Chezza, yes, you can have a friend there as long as you explain to the judge. They can speak for you if you request it. It is much easier than you think, quite informal so, don't worry.:)

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  • 1 month later...

Hi, looks like it is all over, CQ are pulling out and closing what ever account they refered to but, If I were you contact the Court and make sure the SD has been withdrawn..after that Merry Xmas :)

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Hi Chezza: You could also make yourself some quick notes and mark them where to find the relevant points in your papers. It may save you having to thumb through a lot of paper

:)

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  • 1 month later...

Hi Chezza,

 

Found this on another thread for you:-

 

If you're not represented by a Solicitor you have to work your costs up based on the standard "litigant in person" rate which is £9.25 per hour. This supposed to include for costs of postage, stationery etc. Itemise them, ie. 2nd March Prepare letter / CCA request 0.5 hours @ 9.25 + £1.46 for potal order etc.

 

If you have lost income (time off without pay at a higher rate) tell the judge and have a second version of the costs sheet that uses that higher rate.

 

Don't claim for a solicitor if you haven;t evidence to back it up.

Just do a search on CAG eg: litigant in person costs

 

You will find a format to enable you to fax them to the court at least 24 hours ahead of the hearing.

 

Head it up with:-

 

LITIGANT IN PERSON COSTS

 

DATE

 

CASE NR

 

PETITIONER

 

 

DEFENDANT

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