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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Clydesdale Finance PLC


octron32
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if you are still here after all that I will keep this thread update with my progress.

 

Just about. If you get queries as you go along keep them short or people might give up. Does you good to get it off your chest now and again though.:D

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I know will keep shorter in the future.

 

steve:lol:

 

Much better.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Octron it would bug me knowing that Abbey thought I had cancelled a d/d when I hadn't. I am aware that you will get the money back in time, but if you could get to the bottom of the cancellation sooner, you get some of your money back sooner.

Grovelling apologies are nice too.

You can write to them asking when it was cancelled and by whom. Copy of letter

or transcript of phone call required. It was probably someone with the same name as you who cancelled.

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I get your point, but frankly I would do a SAR first, so that you have firm evidence that the money really has gone to them from your salary, and you are not working on suppositions. It is especially important to be in possession of all the relevant facts if you are going to report them. Also can you elaborate on the criminal offence. My understanding that the charges are unlawful under civil rather than criminal law, although I am not an expert. Be very sure that your letter is factually correct or you will not be taken seriously.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hello octron32,

 

First off, my knowledge of the way the military deals with this stuff could be written on the back of a postage stamp, and my knowledge of CCJs is fairly limited too (they don't exist in Scotland).

 

However, my initial thought, based on your last post, would be that if the CCJ says that you have to pay £X, then that is all you have to pay. If they try to come back for more, I would tell them to Foxtrot Oscar. They can hardly go back to the court to complain that you're refusing to pay more than the amount of the CCJ...

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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It is possible to take out a County Court claim for part of a debt. Often loan companies will do this in a way to test the waters. It also means that they can go into Small Claims track, at a much reduced cost, where the actual loan may be for much more.

 

Don't forget that we are adopting a similar position where a user has a large claim, and wants to break it down to avoid potential cost implications.

 

It is vital to get hold of the original documents, and a complete list of transactions from the inception of the loan. Only then can you assess what is happening.

 

 

 

 

 

 

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  • 3 weeks later...

Accept it as PART Payment Only

 

Re your letter dated (DATE), I am only going to accept the Goodwill gesture of £XXX as part payment only of the £XXX that has been unlawfully charged against my account which I hold at present.

At present calculate that you have taken £XXX.XX plus £XX.XX which you have charged me in overdraft interest (8%APR) for the sum which you have taken. Total £XXX.XX

Unless you can provide accurate breakdown of these charges levied against my Account, I will not accept any Charges levied against my account, at present or in the future.

 

I require repayment in full of this money (credited to the existing balance). If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus all my costs and without further notice.

Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department.

 

 

Yours faithfully,

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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thanks for the pms sophie jane

 

wow thats a lot better than what i was going to send just remind me never to get on the bad side of you :D

 

thanks for all the advice lba being sent sd in the morning.

 

steve

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thanks for the pms sophie jane

 

You are welcome

 

wow thats a lot better than what i was going to send just remind me never to get on the bad side of you :D

 

Hey, Its this site that has given me the Guts to fight back, for once in my life, NO one will walk over little ol me

 

thanks for all the advice lba being sent sd in the morning.

steve

 

No excuses, Last night would of been better, Ok still would not be sent until today

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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morning all.

 

i have here the timeline i am running and having read quite a few threads can someone have a look and make sure its running right i.e. have given a reasonable amount of time in case it goes to court.

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  • 3 weeks later...

You have already told them you will take them to court in your LBA and although I can see where you are coming from, I think you may appear to them to be wimping out, so they will not worry. It is over 2 weeks since you sent your LBA and they have not paid up so I would suggest you do as you have already told them you will.

 

If you must send it I don't see the need for an extra 2 weeks and I would let them do their own research and not provide copies of the acts, and I see no need to resend copies of letters that they already have. Did they ever give you this much time and information when they were charging you? I somehow doubt it and they have had a reasonable time to comply.

 

Show them you mean what you say.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Fair enough but I would still just give them until the 6th. Let them sweat!

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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If you had asked for it in the first place then yes, but you said in one of your letters that you would claim interest if you went to court, so I think it would be pushing it to go back and ask now. They wouldn't want to go to court over it, but I don't really think you should. If you have and others to claim then work out the interest on the charges and include that with your claim.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thanks caro i thought it would be cheeky, funny but very cheeky. i have got what i wanted so will leave it. i actually won twice my missus bet me 50pence that there was no way they would give me back the money.

 

she hasnt give me it yet so have sent lba. :D

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