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    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
    • No because it's locked. You need to copy the relevant part of the questionnaire and paste it into this thread. That way you can overwrite. HB
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Threatening Letter from Ruthbridge - please could I have some advice??


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Taken from NationalDebtLine, hope it helps, good luck x

 

HOW LONG CAN I BE PURSUED FOR THE DEBT?

 

The legal position under the Limitation Act

 

There has been a lot of confusion about how long the lender has to pursue you for a mortgage shortfall under the Limitation Act 1980. This has now been clarified by the court of appeal in the cases of Bartlett v Bristol & West plc, Paragon v Banks and Halifax v Grant. The court decided that the limitation period for mortgage lenders trying to recover mortgage shortfall debts is 12 years under Section 20 of the Limitation Act 1980.

INFORMATION

Capital

The lender has 12 years from either:

  • the last time a payment was made on the account; or
  • the last time you acknowledged that that you owe the debt;

to start action to recover the capital owed on the mortgage.

INFORMATION

Interest

It appears the lender has six years to start action to recover any interest that has been added to the debt.

Acknowledgement and payment

 

There are two ways for the 12 year time period to start running:

  • the 12 year time period starts running from the last time the lender contacted you and you agreed in writing that you owed the money. This is known as 'acknowledgement'; or
  • the 12 year time period starts running from the last date you or someone else, e.g. who owned the house jointly with you, made a payment to the lender.

The Financial Services Authority rules

 

From 31 October 2004 the Financial Services Authority (FSA) has taken over the regulation of mortgage lending and problems with existing mortgages.

The Mortgage: Conduct of Business Rules say that a lender "must deal fairly with any customer who has a mortgage shortfall debt". If the lender decides to take action to recover the shortfall they must make sure you are told about this in writing, within six years of the date of sale of the house. If the lender does not do this, you can complain to the Financial Ombudsman Service.

INFORMATION

Contact details for The Financial Ombudsman are listed under the 'Useful addresses' section at the end of this fact sheet.

Council of Mortgage Lenders policy

 

The Council of Mortgage Lenders (CML) has a policy on the collection of mortgage shortfalls which should be followed by their members as a point of good practice.

From 11 February 2000 the CML says anyone whose property was repossessed and sold and who has not been contacted by their lender within six years from the date of sale will not be asked to pay the shortfall.

WARNING

The lender may argue that if they can prove they tried to contact you that this counts as 'contact', even if you did not receive the letter.

Under the CML policy, if your lender contacted you before 11 February 2000 then it appears that they can continue to try to recover the shortfall even if your house was repossessed and sold more than six years ago. If this applies to you then you could try arguing that it is unfair for the lender to keep trying to recover the money if your house was sold over six years ago.

Point out that they have limited the recovery period for new cases and have a 'commitment to fair and sympathetic treatment for people for whom possession cannot be avoided'.

What should I do?

 

Work out when you last paid or acknowledged the debt and when the house was sold. If this was over 12 years ago you can use sample letter M5 and argue that the debt is unenforceable under the Limitation Act 1980.

Check if your mortgage lender is a member of the CML.

If they did not contact you before 11 February 2000 and it is six years or more since the house was sold without any contact from your lender, you can argue the CML policy with your lender. Use sample letter M4.

Has your lender sent you a letter within six years of the sale confirming that there is a mortgage shortfall and that they intend to recover the debt?

If you did not receive this letter you may be able to complain to the Financial Ombudsman Service. Ask your lender for a copy of their complaints policy and follow this first.

ADVICE

Options for dealing with a mortgage shortfall are complicated. You may need to contact us to discuss which option may apply to you in your situation. Phone us for advice.

back_to_top.gif Phone us for advice 0808 808 4000

 

 

JOINTLY OWED DEBTS

 

If your mortgage was in joint names, you need to check what the other borrower has done. If they acknowledge the debt it doesn't affect you but if they have made a payment the limitation period starts running again for both of you from the date the last payment was made.

back_to_top.gif Phone us for advice 0808 808 4000

 

 

ASK FOR DETAILS OF THE THE DEBT

 

If you are contacted by your lender or their agent, the first thing to do is to ask for a detailed breakdown of how they have worked out the amount they say you owe.

This should allow you to check all the figures and give you a basis for deciding if the correct procedures have been followed.

WARNING

You should be very careful when you write to your lender as you don't want to acknowledge the debt at this stage. If this happens, you will start time running again and you will not be able to argue that the lender is out of time to pursue you for the debt. If you have not heard from your lender for nearly twelve years, then, phone us for advice before contacting your lender. You should ask for details of:

  • the exact sale price of the house;
  • details of any valuations made on the property;
  • how they have calculated the interest that has been added on up to the time of the sale and since the sale; and
  • any solicitors', estate agents' fees or court costs that have been added on.

INFORMATION

You can use sample letter M1, at the end of this fact sheet, when writing for a breakdown of the amount claimed.

back_to_top.gif Phone us for advice 0808 808 4000

 

 

WHAT IF MY LENDER DOES NOT REPLY?

 

If your lender is being awkward about supplying a breakdown of the mortgage shortfall account to you, then you should write to the lender and request they send you all the information held by them on computer to do with the mortgage account. This request should be made under the Data Protection Acts 1984 and 1998 and refer to the 'right of subject access' under the acts.

The lender can charge you up to £10 for supplying the information. They can also write back to you requesting you to be more specific or ask you for more information. You should be sent anything held on computer but not paper or microfiche files (the Data Protection Act 1998 also covers paper and microfiche files but this will only apply to information held from 1998).

If the lender does not comply with the request you should complain to the Information Commissioner who will take it up with the lender and can serve an enforcement notice if the information is not sent.

INFORMATION

Contact details for the Information Commissioner are listed under the 'Useful addresses' section at the end of this fact sheet.

back_to_top.gif Phone us for advice 0808 808 4000

 

 

MORTGAGE INDEMNITY INSURANCE

 

You also need to check whether you had a mortgage indemnity guarantee (MIG) on the house. This is an insurance that covers the mortgage lender against a loss. You would usually have paid it out as a lump sum when you first bought the house, or it could have been deducted from your mortgage advance at the time.

You need to check that your mortgage lender has made a claim on any insurance available. This could limit the amount you owe to the mortgage lender although the insurance company can ask you to pay back the amount they pay out to the mortgage lender.

The insurance company sometimes asks the lender to collect their share for them. From 31 October 2004 your lender must inform you in writing if your mortgage shortfall debt may be pursued by another company.

Some people argue that the indemnity policy should cover the borrower for any shortfall as they paid for the insurance in the first place. This is a complicated area of law.

Following a case called Woolwich v Brown 1995 the court of appeal has decided that generally mortgage indemnity insurance only covers the lender and not the borrower. We suggest you phone us if you want more advice about this.

back_to_top.gif Phone us for advice 0808 808 4000

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I would imagine that it would still apply but...cannot be 100% sure so I would either wait until some clever person on here to come along and give you their wisdom or you could call the NationalDebtLine ~ its a free number ~ 0808 808 4000, not sure what time it is open to though.

 

Glad it helped, will keep an eye on this thread.

 

Edit:Link to Nationdebtline ~ National Debtline England & Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000

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It is a total con, I agree but at one time most mortgages, in the majority sub prime mortgages would only be offered if this was included. But like you say, where did it all go when it strongly appears not to have helped the mortagee in any way shape or form. Beggers belief :mad:

 

I truly believe that you CANNOT trust any finanical organaistaion anymore but what are people to do, the law certainly doesnt seem to protect the majority of people, hence why the rules around CCA's are so important to many of us as , as far as I am aware, its our only chance of fighting back.

 

If it wasnt for forums like CAG I would imagine that there would be serious implications for people in debt, who in the most, for no fault of their own, are unable to repay their debts in the normal way. How many sucicides relating to debt and repossession do we not know about, how many families have fallen apart and see no way forward. i would be very interested in seeing the exact figures.

 

Though not a long term, regular user of CAG, it has certainly helped me no end in dealing with the barstewards who call themselves DCA's, at a time when my husband was seriously ill. CAG helped me to fight back and I only wish people in dire situations could find these forums in time, which are for many, like myself, a lifeline.

 

I'll stop ranting now :D and be away to my bed.

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