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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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noomill -v- NCO(Europe)Ltd -The Final Conflict


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Following on from an issue which caused to me to join CAG in the first place-

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/49174-attempting-enforce-non-existant.html

 

 

I am now feel confident enough to start a harassment action against NCO for attempting collection of a non-existant and wholy disputed alleged debt.

 

I have previously done battle with NCO over SAR non-compliance and s.10 non-compliance which cost them dearly.

 

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/135360-noomill-nco-round-2-a.html

 

 

Onwards now to the main event....

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Use of the terms Applicant and Respondent is due to the fact that I originally started a claim here in Northern Ireland.

 

The Court sent it back, as it classes this as a Personal Injury claim. Over here PI claims cannot be heard in small Claims, only in the Big Scary expensive court as a "Civil Bill", as they call it over here, the actual amount of damages decided by jury.

 

Sledge hammer to crack a nut, in my opinion, so when I do file this, it will be in an English court using an N1

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a) A sum of damages (which the Court deems just) in compensation for anxiety, psychological distress,

 

Hi, Noomill,

 

Hope you have success in your claim, you've certainly done well in keeping an exact log of phone call, letters etc!

 

As for the above quote, my first thought is that you would need something material to back up the claim for anxiety and psychological distress. Do you have a doctor's report, records of being given anti depressants /other medication after the harassment started, or an expert willing to make a report to back up your claim? (I don't mean for you to post personal details, by the way!) I'd say that this was the most difficult part of your claim to quantify and you will need some back up.

 

BAE :)

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Hi BAE-

 

List of contact times and letters was obtained by means of a SAR in addition to keeping a log as best I could.

 

The OFT's debt collection guidelines define the actions carried out by NCO in the course of their harassment as :

 

1) Physical/Psychological harassment

2) False representation of authority and/or legal position

3) Deceptive and/or unfair methods

 

 

Given that I am able to provide evidence that NCO carried out activities which the OFT explicitly defines as the above, despite my disputing there was no debt to pursue in the first place, AND the OC eventually admitting the same, AND NCO continuing their attempts to collect a non-existant debt even after being shown evidence FROM THE OC! that no debt existed I believe I can show that harassment on more than one occasion, which is all the Act stipulates constitutes a cause of action to be.

 

 

Thanks for making me think this through again, BAE. I think this section is a bit wordy and come across as more of a rant. Needs work. :)

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