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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Simplex Parking - Still at it !!!!


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Guest GraceCourt
Other than postage, the court fee`s what else can i ask for? can i add x amount for the time taken researching, trawling through forums etc

Unfortunately, no, not the time, etc. Your claim is for your actual losses, and in the same way as clampers can only lawfully claim (on behalf of the landowner) for the actual losses caused by a motorist parking on private land, e.g. the lost revenue from payment of a day's parking, in the same way you can only claim your actual losses - there's no punitive element.

 

So if, for example, you took a taxi to the payment office to release a towed-away car, then you can claim that, but if you walked there as it was only round the corner, then you can't. You don't have to have a receipt, but it helps, and the District Judge will have a good nose for the truth, so it's best to keep it all above board... after all, it's in your interests to be seen to be acting wholly honestly, as it reflects badly on the clampers when they are seen to be just the opposite! There is a general "loss of use" element that can be claimed to keep things simple, which is usually taken to be £10/day, but if you take that approach you can't add on bus fares, etc. as well, that would be double-counting.

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Thanks again GC

I havn`t had any reply from clampers re LBA, with my new info from the landowners, do i have to send another LBA when time has elapsed from previous one to clampers informing them of another reason why im taking them to court? Or do i just go ahead and make the claim with the additional causes of illegal wrongdoings?

 

Many thanks and much appreciated

 

Alba10

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Guest GraceCourt
I havn`t had any reply from clampers re LBA, with my new info from the landowners, do i have to send another LBA when time has elapsed from previous one to clampers informing them of another reason why im taking them to court? Or do i just go ahead and make the claim with the additional causes of illegal wrongdoings?

The LBA is, strictly speaking, not legally necessary, however the Court would take a dim view of a litigant that doesn't take every reasonable step to resolve the matter amicably without having to go to Court.

 

In the circumstances, you should now just issue the claim. You don't need to add anything, the Particulars of Claim should be short and concise. Bear in mind that I don't know your story, but I'd guess it will be something along the lines of:

"On [date] the Claimant parked his XYZ motor car index AB10XYZ on private ground at Town Buildings, Somewhere Street, Anytown. He returned to it 30 minutes later to find that it had been immobilised by a wheelclamp being attached to the front/rear nearside/offside wheel. Following directions on a notice that had been attached to the windscreen, the Claimant paid £x under protest to the Defendant company for the release of the wheelclamp. The Defendant was not, and is not, the landowner, nor was it an agent acting with the authority of the landowner of the land where the car was parked, and there was therefore no lawful basis for the application of the wheelclamp nor for the demand for payment for its release. The Defendant's actions in immobilising my car constituted an unlawful interference with my property contrary to Section 1 of the Torts (Interference With Goods) Act 1977, and the Claimant therefore seeks recovery of the sum paid under protest to the Defendant accordingly."

Remember, I am not a lawyer, so this advice is given at face value as "best effort" to help you, however it is your responsibility to ensure that it suits your circumstances or to take legal advice if you require it. For example, were there any signs about clamping? Do they relate to the ground where you were parked? Does this involve a paid-for car park or an overstay of some sort?

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Guest GraceCourt

Alba10, thinking about it, it might be better if you post more detail about what happened to you, obviously without any detail that will identify you publicly. Also, as I don't know this company, you need to ensure that you issue the summons against the correct legal entity... if it is indeed the one referred to above, then there are a few hoops to go through before you can start.

 

For example, I've checked and there is no company called "Simplex Parking" registered at Companies House. That means there are all sorts of issues in respect of whoever is using this as a trading style, but that's a sideshow, as it doesn't get your money back. What exactly does it show on the ticket, demand for payment, or whatever? Does anyone here know the name of the person trading under this name? I'd guess that you will have to proceed against that individual and explain to the Court, if he denies it's him, that the paperwork does not show (as required by law) the details necessary for you to put the correct name on the claim. Or, you could apply to the DVLA and explain that your details were obtained from there by someone against whom you now wish to take proceedings (so they cannot claim Data Protection Act exemption). They should be able to use their audit trails to identify who obtained your details and give them to you.

 

The Web site is no longer operating so it's vital that the character using this trading style is identified and held to account for his trading status - sole trader, partnership, or as-yet unknown limited company. What's needed here is a bit of co-ordination to draw together everything that is known about this operator so that the actual extent of the illegality of his operations can be clarified... it will also help in making the necessary complaints to shut him down if he won't comply with consumer protection legislation and trading regulations.

 

Afterthought: The newspaper that carried the parking stories could be a good friend here. If someone contacts them and explains the problem, i.e. that this character's trading status is an issue because he isn't complying with the law and no-one knows who to sue because "Simplex Parking" doesn't exist as a legal entity, then they might well scent another story worth pursuing! The pub landlord is another avenue... is he making payments to anyone for the "service"? To whom is he making payments? Is there any sort of contract? Whose name is on the contract? If it just refers to Simplex Parking, then the contract itself is worthless and unenforceable, so maybe the landlord ought to start worrying... does anyone have the VRM (vehicle registration mark) of the clamping vehicle? £3.50 sent to DVLA with an explanation as to why the registered keeper details are required will also yield useful information!

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