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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hiya all

 

Sent my S.A.R off last night but i dont know what i should do now as i got an N1 in the post today i got 14 days to respond what do i do now :confused:

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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It is for an MBNA credit card they want just under £7000 i sent my S.A.R off to them the day before the N1 arrived on my doorstep I am defending because they added PPI onto my card which was mis-sold as i did not ask for it plus it would not have paid out due to a serious stroke i had in 1990 they have also over a period of time ramped up the APR or rather the monthly interest rate. I also have isuses with OPTIMA LEGAL which is in the hands of the Information Commissioners Office due to them breaking date protections laws they sent me a 10 page document of all my phone calls but the last page was not for me it was a letter to one of there employees from a director detailing a pay rise!!!!!!!!!!! who do i send the CPR 18 too MBNA or OPTIMA LEGAL

Edited by pompeyfaith
Added text

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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oh may i add the N1 came from Northampton court and i read somewhere on here that DCA,s use Northampton because they dont need to produce a credit agreement. so does that mean possibly they ain't got one ??????.

 

I dont know if it makes any difference but I'm still on incapacity benefit awaiting the outcome of DLA my wife gets carers allowance as she looks after her mum who lives with us would we be classed as in financial hardship

Edited by pompeyfaith
added text

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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IVE had the card for about 4 yrs now not sure if it is relevant but should they have send me an LBA first as i did not recieve one.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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ok well i did not get one of those so it sounds like i have good grounds for a defence is an LBA in law in other words in the eyes of a judge they have broken laws in not sending me an LBA

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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I got an N1 from Northampton ccbc dated 11th July 08, but i did not get an LBA from optima legal the account is with MBNA which is in dispute due to them not refunding PPI which was mis-sold i am also disputing the ramping up of interest on the account.

 

I need to file my defence with MCOL tonight and as i understand it send a part 18 to OPTIMA LEGAL but where do i stand in regards to not receiving an LBA.

 

Also can i use optima legals failings in my defence i.e No registered address on there letterheads and a letter to one of there employees detailing a pay rise which they sent me yup there data protection is -hite

 

Regards

 

 

Pompeyfaith:confused:

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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thanks for that saintly but what about the LBA i did not recieve do i just use that in my defence ?

 

And can i use this: Also can i use optima legals failings in my defence i.e No registered address on there letterheads and a letter to one of there employees detailing a pay rise which they sent me yup there data protection is -hite

 

Regards

 

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Ok ive prepared my CPR 18 can someone prove read it for just to make sure what im sending is right Thank you

 

 

 

 

 

 

(edit .. removed link due to personal infromation left on)

Edited by saintly_1
personal details

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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OPS! sorry about that personal details removed

 

pompeyfaith - Photobucket - Video and Image Hosting

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Anyone got the address i send the cpr too i mean is there a person who deals with this or will just optima legal do

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Ok ive been on MCOL and done my AoS and sent a CPR 18 to Optima Legal but from reading other theads if im right i should of got a POC ,LBA and default notice first which i did not get all i have recieved is the usual demands for payment then the N1.

 

What is my next step do i just wait 14 days for a reply to my CPR 18 ??

 

Regards

 

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Ok ive been on MCOL and done my AoS and sent a CPR 18 to Optima Legal but from reading other theads if im right i should of got a POC ,LBA and default notice first which i did not get all i have recieved is the usual demands for payment then the N1.

 

What is my next step do i just wait 14 days for a reply to my CPR 18 ??

 

Regards

 

Pompeyfaith

 

Oh and thanks everyone for your kind help all this is an absolute minefield to me

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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ok ill scan it and post it up now

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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OK here it is

 

IMG]http://i321.photobucket.com/albums/nn363/pompeyfaith/courtpaper.jpg[/img]

 

It is a credit card with MBNA been running now for 4 yrs and is in dispute due to the fact they have been added ppi on to my account mth in mth out which i should not have been paying due to a stroke i had in 1990 plus i feel i have been penalised by they ramping up of the interest rate which was at least 10% each time am i right in saying the 14 days is up on the 31 july ? hope this helps if you require further info post here and ill reply soon as thank you

 

Regards

 

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Sorry about the double threads perhaps a mod can sort that for me

 

Thanks

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Thanks for that saintly now they have 14 days to reply to my CPR is that 14 days from posting which was yesterday ot 14 days from them recieving it which was before 1 pm today ?

 

Thanks again for all your help

 

Regards

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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poc is here although im totally confused now have i taken the wrong route i thought after reading various treads iwas doing right i hope someone can really help me here as aloysiush has thrown a spanner in the works now ph and im disputing the whole claim because not only have they been taking PPI for which it would not pay out due to a stroke i had but also the rampant interest charges that keep going up

 

courtpaper.jpg - Image - Photobucket - Video and Image Hosting

 

Regards

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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i have also not recieved the S.A.R i requested from MBNA not even my £10 back which is another reason for sending the CPR18

 

Regards

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Thanks for that, but in 3 you say serve defence but how can i do that when i have no agreement or anything i.e MBNA has not furnished my S.A.R yet ?

Should i send another letter to MBNA as the 40 days are up

 

Regards

 

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Hiya Guys thanks for the help so far

 

Now should i file the defence now and if so can it be done at MCOL or should i wait a while as i have 14 days ?

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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4. In all the circumstances the defendant denies being indebted to the claimant as alleged or at all.

 

Not sure about putting this in my defence as i dont deny the debt just I'm unwilling to pay it off until the ppi comes of the debt ?

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Thank you for help very much appriciated how you think before it goes to court september/october ? and do i need to add the grounds on which the ppi is not payable or should it just be keeped plain and simple as you wrote it ? only thing that worries me now is that they have the cpr 18 on there desk. wish i did not rush in and sent it off now.

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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bump

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Recieved my N1 on the 11th july, so i have until monday 18th to file defence correct ? cpr 18 they recieved on friday 18th july so they have until say monday 28th july to reply correct ? can someone confirm if i have my dates right Thank You

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Help

 

Due to my stroke and having a brain like a sieve ive cocked up big time i think having put my defence in and clicking the submit button i relised i did not included the part 20 have i now lost all chance of a counter claim ?

 

If i ring northampton tommoz and explain my mistake do you think they will be able to amend ( not holding out on that) or will i be able to add my part 20 later on ( even if it does make me look a Edit)

 

Really need some advice here.

 

Thank You

 

Regards

 

Pompeyfaith

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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