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    • Congratulations. I have a very similar case open against EVRi whereby I sold a watch on eBay and it never arrived. They are claiming that my contract is with Packlink, much as they did in your case. I have read this entire thread and while the legal language and specifics are a little daunting in all honesty, It's very pleasing to see that you were successful with your claim.  Thank you also for posting your WS and bundle which, if my mediation is unsuccessful, will become very useful for me.
    • My partner has gone ahead and sent the following so I’m hoping it’s worded correctly.    Vehicle registration number:.  Finance agreement –   As you know, the vehicle which I purchased from Doves Horsham on 29/9/23 and partly financed by Santander credit agreement has shown signs of water ingress and body corrosion.   We have raised the matter with Santander finance company who informed us that we would need to establish that the defect was there at the time of purchase.   I can now tell you that the cause of the water ingress was caused by incorrect sealant being used to fit the replacement windscreen and it is obvious that this situation existed at the time of purchase. In any event, I am entitled to purchase a vehicle which is in satisfactory condition and remains that way for a reasonable period of time. Clearly a Mercedes vehicle costing £21,000 should not be allowing water to enter the vehicle and should certainly not be rusting away for many years.   The Mercedes dealership at Croydon have carried out a detailed analysis and I am supplying you with a copy of their report which confirms what I have said above. Furthermore I have obtained a quotation for the full cost of repairs which includes replacement sealant, repair of corrosion, replaced components that were affected and water testing so that the vehicle is returned to the condition that should have been in when it was sold to me.   On this basis I hold you responsible for the cost of repairs which are £3301.48 including a 10% discount (£3653.28 before discount) - As a result of your breach of contract.   I have been without the vehicle for 5 weeks so far and as you can imagine this cannot continue. I require confirmation that you will  be covering all costs incurred to fix this fault.    I look forward to hearing back from you  within 2 days however, given the urgency of the situation and the fact that the vehicle is now ready for collection from Mercedes, a sooner response would be appreciated
    • Yes in hindsight that would have been the best course of action but due to Mercedes taking 4 weeks with misdiagnosis (which were initially classed as wear and tear - battery & fuses) and then correctly identify the problem we had no choice but to go ahead and agree to works being done.   
    • SERVICE BY EMAIL Rules 6.3(1)(d) and 6.20(1)(d) of the Civil Procedural Rules (“CPR”) allow service by email of claim forms and other documents; these Rules are supplemented by Practice Direction (“PD”) 6A. In accordance with PD 6A.4, in order for service by email to be valid, the recipient party must have previously indicated in writing to the party serving that they are willing to accept service by electronic means and provided a fax number, email address or other electronic identification to which it must be sent. The PD also requires the sender to ask if there are any restrictions on the size of documents that can be received by email.   .
    • NO EMAIL. Not only for the reasons outlined above. CPR Rules state that PAPLOC's can't be served by email unless you give them express consent to this (just giving them your email address is *not* express consent), meaning that they have to be served by post. Either way, a court claim can't arrive by email either. The courts will send that by post. They'll file it to your old address and you'll have no idea until a couple months later when all of a sudden a CCJ is on your credit file because they've obtained what we call a backdoor CCJ. In easier terms, stick to proper post for legal/contractual disputes.   In this case, ignore entirely. That is more useful for more "normal" private parking invoices.   
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    • If you are buying a used car – you need to read this survival guide.
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      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Reposession - What would you do?


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Before Christmas last year, a friend came to me, asking to borrow money,she said she was having difficultly keeping up with her mortgage payments. At this point, instead of putting them further into debt, I helped prepare a 'statement of means/I&E statement' for her and her husband to give to the court. They appealed against the impending judgement, and the debt was rescheduled by the mortgage lender.

 

It transpires that the mortgage is in arrears again, and, once again, the courts are involved as they have defaulted on the arrangement made at the start of the year. I again declined to lend money, instead offering to assist with correspondence and seeking the right advice.

 

Now, there are a couple of layers of complexity to this story:-

  • She lied in January, she hasn't told her husband about ANY of the arrears, he believes she's making the payments and everything is rosy. She forged his signature on the court paperwork I helped her with. She goes home each lunchtime to destroy any bank statements, letters, etc etc.
  • She told me that her arrears were £6k and were due to her being off work on SSP for 3 months during 2006 plus and additional amount applied as charges. When she presented the arrears letter, she's in 12k of arrears, all accrued in the last 12 months. When I asked why she had lied, she had no answer, other than to say that she knew I wouldn't lend her £12k, but I might lend her £6k!
  • She hasn't made any attempts to cut back and address the arrears, she is still buying clothes, drinking, decorating the house etc, etc and it's only the shock of the court action that seems to have had any impact.
  • She is presently attempting to borrow money from personal friends, promising to pay them back within a month or two. She has no means to do this.
  • I advised her that I was unwilling to proceed with helping her, based on the fact that it meant I was party to deceiving her husband. I urged her to tell him or said that I would. She flaty refused on the basis that he would leave her. She sobbed and said that she had already written a letter to her children, apologising for taking her own life. She went on to say how she has a supply of pills and will take them if he finds out.

There are heaps more facts, I suspect there is more debt than she is telling me about. I also strongly suspect that her husband has given her the money for the mortgage, but she has spent it. I have frequently been amazed how a part-time receptionist can afford to have new clothes every weekend. This could be a very compelling reason for her not to want him to know.

 

So I have a few options available to me:-

 

Firstly, is to break her trust and tell the husband what is going on. This isn't something I relish doing. I suspect that, even with a positive resolution, I would be vilified for being the 'whistleblower', thus losing their friendship. I also have to consider if her suicidal threats are real.

 

Secondly, I have details of the mortgage lender, including contact name and account number. I appreciate that DPA prevents them discussing the account with me, however I wonder if the lender would be interested in knowing her husband is completely in the dark, together with his direct line at work. Anyone have any thoughts on this? The lender is Platform.

 

Another take on this, is to call him at work, leaving a message as though it were from the mortgage lender, asking for him to contact them to discuss the arrears. I'm not keen to do this, however, I will do it, if others think it is a wise course.

 

Lastly, I do nothing, accept that their domestic arrangements are nothing to do with me and let the ramifications affect the innocent. However, I feel morally bound to consider the needs of a hardworking husband and two school-aged children.

 

It may be worth adding that the husband comes from a family who would appear to be able to assist them financially/legally/professionally, if their son knew!

 

So, what would you do? Or, does anyone have any insights or shared experiences, please.

 

Even though this isn't my problem, this is the third sleepless night I have had. One of the many reasons I left personal lending many years ago!

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Firstly, is to break her trust and tell the husband what is going on. This isn't something I relish doing. I suspect that, even with a positive resolution, I would be vilified for being the 'whistleblower', thus losing their friendship. I also have to consider if her suicidal threats are real.

 

Difficult situation this one, I can fully understand the difficulty of the situation you're in; the thing is - if nothing is done soon they are going to lose their house, some has to be done sharpish. The suicidal threats are a difficult one to guage and you have to take them seriously even if they may just be attention seeking. If it was me I would probably tell the husband, but that is me and of course I don't know the full situation.

Secondly, I have details of the mortgage lender, including contact name and account number. I appreciate that Data Protection Act prevents them discussing the account with me, however I wonder if the lender would be interested in knowing her husband is completely in the dark, together with his direct line at work. Anyone have any thoughts on this? The lender is Platform.

I'm not even sure if they would be that bothered, my experience of Platform is less than rosy.

Another take on this, is to call him at work, leaving a message as though it were from the mortgage lender, asking for him to contact them to discuss the arrears. I'm not keen to do this, however, I will do it, if others think it is a wise course.

that is quite an interesting idea although it might be better to try and pacify him whilst giving him the news yourself, he might take it easier that way?!?!

Lastly, I do nothing, accept that their domestic arrangements are nothing to do with me and let the ramifications affect the innocent. However, I feel morally bound to consider the needs of a hardworking husband and two school-aged children.

you seem like a good friend to have.

It may be worth adding that the husband comes from a family who would appear to be able to assist them financially/legally/professionally, if their son knew!

so at least there could be a way out.

 

Do they have other (non-priority credit) debts?

 

can they actually afford the mortgage and a little bit towards the arrears each month?

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Thank-you for such a comprehensive reply.

 

I don't know about any other unsecured debts, this lady had told so many lies that I could easily imagine she has other creditors. I know that they have an O/D, but to what extent, I don't know, nor does she, as she doesn't keep any bank statements.

 

Yes they can afford the normal mortgage repayment, plus an addition amount towards the arrears.

 

With regard to Platform, do you know if they are a sub-prime lender, primarily? I can't put my finger on why, but I suspect there are previous debt problems here. She has all the characteristics of a 'serial-borrower' and shopaholic. Speaking of Platform, I had wondered if I called them and said that I had declined to advise Mr & Mrs X, on the basis that Mrs X had forged her husbands signature in front of me and felt I had a duty to dislose potential fraud taking place - they may be more interested? Of course, this could backfire as it may prompt them to speed up the repossession process. Although in this climate, surely lenders want to keep people in their homes?

 

With regard to the re-posession, they have had a court reposession order issued on the 18th June, that states it is postponed until after 2nd June. Does the lender have to apply for an Enforcement Order next? Can anyone tell me what are the likely timescales to this process?

 

Thanks again :)

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ok so is she going to court or rather when? Can she not remortgage she should tell her oh but she could always say they have got a better deal. Really the big thing hear is she needs help with her spending,she obviously has a problem. I am sure she is not the first and wont be the last not to tell her oh about the debt go to the cab with her and get advice from them. Do an income and expenditure again with her and try to make sure she adhears to it. The husband cant be so naive that he has not seen a bank statement in the last xxxxxx years. Lastly she wants to be grateful she has you for a friend.

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I am in a serious financial mess myself and know what pressure it can have, however, if I were you....

The last thing you want to happen is for the bailiffs to turn up and turf the family out while hubby is at work and kids at school, so if by telling the hubby you can prepare them for this, then I think you will be seen as doing "the right thing".

I dont think you need to go into alot of detail with him. If may be enough to tell him that the wife has approached you for a short term loan to help out with mortgage problems. That should alert him to have a look at this himself. (He'll then find out the extent of the problem) You shouldnt be put in a position to lie for her. If she asks you to do this then she really isnt helping herself. Best she comes clean, as if he was going to leave her then he certainly would after the house was repossessed and his children get thrown into the street!

As with every case (mine included)...its not over till its over, so theres still a case for saving the house.....but only I think with the husbands knowledge so maybe he can take control of the mortgage payments.

Hope this helps. Good luck!

WW

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Hi, there is no doubt you are in the horns of a dilemma with this situation. However, I agree with some of the others that telling the husband is the most sensible (if not the most palatable) option. If there is any possibility of them being able to get financial assistance from their family, then this is the time for them to ask for it.

 

This woman obviously needs help with her financial responsibility problem, and the only way she will get it is by confronting the demons that have led her to this situation.

 

If they are in a position to make the mortgage payments then a N244 should be submitted to the court asking for a hearing to offer a payment plan going forward.

 

I don't envy you the position you are in, or indeed the task you have in front of you, but I believe there is no other option but to tell the husband. You may lose a friend - however, I'm sure it would be easier to live with than the knowledge that bailiffs have evicted a family and the resultant heartache.

 

Whatever you decide, time is obviously of the essence.

 

Please keep us informed of the outcome.

 

Kind regards

 

Ell-enn

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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